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Flashcards in Lecture 4 Deck (11):
1

clan cultures

people behave appropriately when they have trust in and loyalty to an organization (Ouchi, Hartnell)

think: Disneyland, Southwest

2

advantages of strong clan culture

ability to attract & retain employees

cooperation: increase feelings of cohesion while making individuals feel motivated to achieve common cause; elicits stronger commitment compared to achievement cultures

cost & control: provide inexpensive but highly valued rewards (identity, peer support); oversight and direction not as necessary

3

correlation: achievement vs clan cultures

Hartnell
stronger committment from clan cultures
correlation: .50 vs .29

4

disadvantages of strong clan culture

fosters obedience and excessive conformity (ppl don't want to disrupt status quo w/creativity)

groupthink: less innovation than achievement cultures (.41 vs .59, Hartnell)

impair the ability for joint ventures and mergers success bc clan cultures are difficult to change

5

organizations are ___ systems

open; their cultures are heavily influenced by the national cultures in which they are embedded

6

it takes ___ $$ to keep people in control with strong clan culture

less; invisible manager = culture; doesn't need extra layer of mgmt

7

organizational citizenship behavior

help others due to allegiance to culture and other people in organization

ex. southwest pilots helping attendants clean after flight

8

evidence for cooperation

stronger commitment to clan cultures
Hartnell
r = .50 vs .29

9

evidence for cost and control

Hartnell
O'Reilly & Chatman

10

differences in behavior:
touching
silent periods
# No's

Japan: 0, 5.5, 0

US: 0, 3.5, 9.0

Brazil: 4.7, 0, 83.4

11

concession making

asians got more concessions when they showed anger