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1
Q

clan cultures

A

people behave appropriately when they have trust in and loyalty to an organization (Ouchi, Hartnell)

think: Disneyland, Southwest

2
Q

advantages of strong clan culture

A

ability to attract & retain employees

cooperation: increase feelings of cohesion while making individuals feel motivated to achieve common cause; elicits stronger commitment compared to achievement cultures

cost & control: provide inexpensive but highly valued rewards (identity, peer support); oversight and direction not as necessary

3
Q

correlation: achievement vs clan cultures

A

Hartnell
stronger committment from clan cultures
correlation: .50 vs .29

4
Q

disadvantages of strong clan culture

A

fosters obedience and excessive conformity (ppl don’t want to disrupt status quo w/creativity)

groupthink: less innovation than achievement cultures (.41 vs .59, Hartnell)

impair the ability for joint ventures and mergers success bc clan cultures are difficult to change

5
Q

organizations are ___ systems

A

open; their cultures are heavily influenced by the national cultures in which they are embedded

6
Q

it takes ___ $$ to keep people in control with strong clan culture

A

less; invisible manager = culture; doesn’t need extra layer of mgmt

7
Q

organizational citizenship behavior

A

help others due to allegiance to culture and other people in organization

ex. southwest pilots helping attendants clean after flight

8
Q

evidence for cooperation

A

stronger commitment to clan cultures
Hartnell
r = .50 vs .29

9
Q

evidence for cost and control

A

Hartnell

O’Reilly & Chatman

10
Q

differences in behavior:
touching
silent periods
# No’s

A

Japan: 0, 5.5, 0

US: 0, 3.5, 9.0

Brazil: 4.7, 0, 83.4

11
Q

concession making

A

asians got more concessions when they showed anger