Lecture 4

Question 1

clan cultures

Answer 1

people behave appropriately when they have trust in and loyalty to an organization (Ouchi, Hartnell)

think: Disneyland, Southwest

Question 2

advantages of strong clan culture

Answer 2

ability to attract & retain employees

cooperation: increase feelings of cohesion while making individuals feel motivated to achieve common cause; elicits stronger commitment compared to achievement cultures

cost & control: provide inexpensive but highly valued rewards (identity, peer support); oversight and direction not as necessary

Question 3

correlation: achievement vs clan cultures

Answer 3

Hartnell
stronger committment from clan cultures
correlation: .50 vs .29

Question 4

disadvantages of strong clan culture

Answer 4

fosters obedience and excessive conformity (ppl don’t want to disrupt status quo w/creativity)

groupthink: less innovation than achievement cultures (.41 vs .59, Hartnell)

impair the ability for joint ventures and mergers success bc clan cultures are difficult to change

Question 5

organizations are ___ systems

Answer 5

open; their cultures are heavily influenced by the national cultures in which they are embedded

Question 6

it takes ___ $$ to keep people in control with strong clan culture

Answer 6

less; invisible manager = culture; doesn’t need extra layer of mgmt

Question 7

organizational citizenship behavior

Answer 7

help others due to allegiance to culture and other people in organization

ex. southwest pilots helping attendants clean after flight

Question 8

evidence for cooperation

Answer 8

stronger commitment to clan cultures
Hartnell
r = .50 vs .29

Question 9

evidence for cost and control

Answer 9

Hartnell

O’Reilly & Chatman

Question 10

differences in behavior:
touching
silent periods
# No’s

Answer 10

Japan: 0, 5.5, 0

US: 0, 3.5, 9.0

Brazil: 4.7, 0, 83.4

Question 11

concession making

Answer 11

asians got more concessions when they showed anger