Topic 15: Conflict Flashcards Preview

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Flashcards in Topic 15: Conflict Deck (13):

What is conflict?

"A process in which one party perceives that its interests are being opposed or negatively affected by another party. "


How can we categorise conflict?

  • Task conflict: disagreements about what/how to do things.
  • Relationship conflict: disagreements about personal behavior, actions.


How can we categorise triggers to conflict?

  • Personality & role clash.
  • Organizational triggers.
  • 3rd party influence.


What is the perspective of conflict model? What does it include?

  • Competitive conflict.
  • Avoidance of conflict.
  • Positive conflict.


What are the elements of competitive conflict?

  • Belittle differences
  • Seek win-lose situation
  • Blame
  • Suspect


What are the elements of 'Avoidance of conflict"

  • Evade differences
  • Reduce risks
  • Withdraw
  • Despair


What are the elements of positive conflict?

  • Value diversity.
  • Seek mutual benifit.
  • Empower.
  • Take stock.


How can conflict be approached?

  • Interest based: 
    • Focus on principles & core issues.
    • No assigned blame.
  • Rights based:
    • View conflict as search for justice
    • Relies on legal concepts, precedent and common practise.
  • Power based:
    • Attempts to take what is wanted through power.


What models cover managment of conflict?

  • The duel concern model
  • Structural and process approaches


Show and explain the duel concern model

Two axis:

  • Assertiveness
  • Cooperativeness

Produce four elements:

  • Competing
  • Collaborating
  • Avoiding
  • Accomodating


How can dysfunctional conflict be minimised?

  • Emphasise superordinate goals.
  • Reduce differentiation.
  • Improve communication and understanding.
  • Reduce task interdependence.
  • Increase resources.
  • Clarify rules and procedures.


What is the contact model? Applications?


  • Based on decategorisation or weakening of seperate group identities.
  • Communication within groups and lack of communication between groups contributes to group identities
  • Can be used to improve communication and understanding (Dysfunc. conflict).


  • Increase contact between groups.
  • Formal policy of civility and respect.


What model shows how super-ordinate goals can be emphasised to reduce dysfunctinal conflict?

The duel social identity model.

Membership of the super-ordinate category is emphasised over group membership.