Topic 5: Emotions, Attitudes Flashcards Preview

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Flashcards in Topic 5: Emotions, Attitudes Deck (22):

What are emotions?

  • Emotions are psychological, behavioral, and physiological episodes experience toward and object, person or event that create a state of readyness. They can occur without awareness, and are usually short lived (seconds to minutes). 


What are moods?


  • are low intensity emotions with
  • have no specific target source
  • normally last hours to weeks 



How are moods and emotions related?

  • Emotions can fade into moods.
  • Moods can make specific emotions more likely. 


Show the types of emotions diagram


How can attitudes and behavior be modelled?


What is a belief? Give an example.

Knowledge or understanding that a person has of an attitude object - what you belief to be true about it.

e.g. One might believe that when companies talk about empowering workers, they really mean getting people to do more work for the same or less money.


What are feelings? Give an example.

Positive or negative reactions to what you belief is happening.

e.g. 'I feel bitter about the company introducing the concept of empowered teams'


What are behavior intentions?

What you feel motivated to do as a consequence of what you believe and feel?

e.g. I might propose to resist blah between me and my coworkers


What are attitudes?

A combination of beliefs, feelings and behavioral intentions


How do emotional states affect behavior?

Indirectly: By influencing evaluative feelings about something and our subsequent judgements of how we want to behave.

Directly: By causing us to behave in a way that reflects our emotional state, regardless of what we believe or have planned to do.


How can we divide behaviors caused by attitude and caused by emotion?

  • Judgement-driven behaviors.
  • Affect-driven behaviors.


What is emotional labour?

The effort, planning and control needed to express organisationally desired emotions during interpersonal transactions.


What kind of things determine the emotional labour one must go through?

  • Culture
  • Organisation employeed / involved in
  • Job / Position in organisation


What can a person required to undergo emotional labour do?

  • Surface acting: fake it. It's stressful and peeps don't like it
  • Deep acting: trying to genuinly experience the required emotions (less stressful, usually appreciated by customers)


What is emotional intelligence?

The ability to:

  • Express emotions. 
  • Percieve emotions.
  • Assimilate emotions.
  • Understanding and reason with the emotions of others.


What is the model of emotional intelligence?

In order from highest to lowest:

  1. Relationship Managment: Managing other peoples emotions
  2. Social Awareness: Perceiving and understanding the meaning of other's emotions
  3. Self-managment: Managing our own emotions.
  4. Self-awareness: Perceivin3g and understanding the meaning of your own emotions


What is cognitive dissonance? What does it do?

A process by which attitudes can change. People want consistancy between and within attitudes and behaviors. Inconsistancy creates tensions and motivates attempts to restore consistency.


Does happiness affect productivity?

  • Happy workers only somewhat more productive
  • Not usually a good indicator of specific behaviors
  • Effect on performence is strongest in complex jobs where employees have a greater influence on job performence.


How does job satisfaction effect a business?

  • Satisfaction affects mood, leading to positive behaviors towards customers.
  • Job satisfaction reduces employee turnover, resulting in more consistent, familiar service, and retains human capital.

​These Lead to:

  • ​Increases customer satisfaction and profitability. 


How does job satisfaction relate to business ethics?

Ethical issue:

  •  societies now expect companies to provide work environements that are safe and enjoyable.

Issue of reputation.

  • To be an employer of choice for the best job applicants


What kinds of organisational commitment are there?

Affective: Emotional attatchment and identification.

Continuance: Calculative attetchement - too costly to leave.

Normative commitment: Employees feelings of obligation to stay with the organisation.


How can affective commitment be built?

  • Justice support.
  • Shared values.
  • Trust in firm.
  • Organisational Comprehension: Know firms past/present/future, open and rapid communication.
  • Employee involvement in firm.