Alexa for Business | Enrolled users and personal devices

Question 1

How much does it cost to use outbound PSTN calling?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 1

Making outbound PSTN calls from your Alexa devices is free of charge.

Can I make international calls?

No, users are only allowed to call most local and toll-free US numbers. International calls, premium rate numbers, N-1-1 numbers, abbreviated dial codes, and dialing-by-letters are not supported.

Question 2

What is an enrolled user?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 2

Enrolled users are users that have linked their personal Alexa account with your Alexa for Business account. This allows them to use their personal Alexa devices for work, at their desks or in their homes. You can invite users to join your Alexa for Business account, who can then join using the Alexa for Business enrollment portal. Once they’ve enrolled, you can enable calendar access and make your private skills available to them. Enrolled users can access these on any of the devices in their personal Alexa account. Enrolled users can also use shared devices in your organization, but they can only access the skills available on those devices.

Question 3

How do I invite a user to join my Alexa for Business organization?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 3

You can send your users an invitation to join your organization via the Alexa for Business console. You can use the console to customize the content of the invitation e-mail that users will receive. The e-mail contains an enrollment URL where your users can login with the Amazon account they use to manage their Alexa devices. Once this is completed, users have access to the Alexa for Business resources you have enabled for them, including their Microsoft Exchange calendar, and your private skills. Users will also be able to auto-dial into conference calls from their Alexa devices, based on the default conferencing provider you configured for your organization in the Alexa for Business console.

Question 4

What if a user does not already have an Amazon account, or doesn’t use Alexa?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 4

Your users do not need to be existing users of Alexa to use Alexa for Business. They can use their existing Amazon.com account to enroll with Alexa for Business or create a new Amazon.com account if they do not already have one. Once enrolled, users who are new to Alexa can install the Alexa mobile app for Android or iOS to customize Alexa’s settings for their personal devices.

Question 5

Should my users use a different Amazon account from the one they use at home?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 5

Users may choose to use any Amazon account they wish to enroll in your Alexa for Business organization. We recommend they use the same account that they use at home so that they can access Alexa for Business capabilities whether they are at home, on the go, or at the office.

Question 6

What Alexa devices are supported for enrolled users?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 6

Enrolled users can use any type of Alexa-enabled device. However, some features, such as dialing into conference calls, are only available from compatible Amazon Echo devices (Echo Dot, Echo, Echo Plus, Echo Show).

Question 7

What can users do with Alexa after enrolling with your Alexa for Business account?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 7

Users can continue to ask Alexa the same things they asked before they enrolled with your organization. With Alexa for Business, enrolled users get access to additional skills and features, such as asking Alexa to join their scheduled meetings. Users will also be able to access any private skills you choose to make available to your organization.

Question 8

As an administrator, what access and control do I have to my enrolled users’ personal Alexa accounts?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 8

You do not have any access or control over your users’ personal Alexa accounts, including Alexa capabilities and skills. You cannot see or delete utterances from personal devices used by enrolled users. As an administrator, you can enable your private skills for your users to access, and you can require that users use voice profiles to access their calendars.

Question 9

Can a user link their Alexa account with multiple organizations?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 9

Yes. Users can link their personal Alexa account to more than one Alexa for Business organization.

Question 10

Can I help users self-enroll so that I don’t need to send them an invitation e-mail?

Enrolled users and personal devices

Alexa for Business | Business Productivity

Answer 10

Yes. You can set up a self enrollment process within your organization and use the Alexa for Business SDK to automatically trigger an invitation e-mail to be sent to users. You can also choose to publish an internal LDAP connected web portal that authenticates users and verifies access before generating an invitation e-mail.