Amazon Connect | General Flashcards
What is Amazon Connect?
General
Amazon Connect | Customer Engagement
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
What else should I know about Amazon Connect?
General
Amazon Connect | Customer Engagement
Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect. You pay only for the time your customers are connected to the service and for the telephony used. You can get started by visiting the Amazon Connect console.
Can I really setup Amazon Connect in minutes?
General
Amazon Connect | Customer Engagement
Yes. We encourage you to go to the Amazon Connect console and set up an Amazon Connect Virtual Contact Center now.
In which countries does Amazon Connect offer phone numbers?
General
Amazon Connect | Customer Engagement
Amazon Connect offers phone numbers in the US and more than 20 countries worldwide. For more details on available numbers see Amazon Connect Pricing.
Who should use Amazon Connect?
General
Amazon Connect | Customer Engagement
If you’re looking to improve your contact center experience, regardless of size, you can benefit from using Amazon Connect, and the scalable, open, dynamic, and easy, self-service configuration.
