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Flashcards in Effective Supervisory Deck (223)
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31

Awareness -

familiar with the standard they are expected to uphold. continuous education to assure current ethical standards are met.

ch3

32

Authenticity -

must be genuine in character and willing to do the right thing when no one is watching.

ch3

33

Professional ethics means _______ __________ _________ _______, including
using ________ and _____________ communication practices
_________to your employees and colleagues
making _________ clear
fair and consistent feedback on _________

striving to do your best as a supervisor
consistent and supportive
listening
expectations
performance

ch3

34

"The behavioral model : Steps in the process” developed by (Keilty, Goldsmith and company) has a eight step process:


All Ladies Think Their Rugs Is Mans Favorite

ASK - your employees what ethics means to them and where they would go to find a answer to a ethical dilemma
LISTEN - to what they say w/o evaluating
THINK - what they said compared to current standards
THANK - for their thoughts
RESPOND - to their comments comments that are consistent to ethical standards
INVOLVE- Changing any ambitious ethical standards
MAKE CHANGES - that were identified through the process
FOLLOW UP - to see if changes were effective

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35

A Guide to Ethical Decision Making
1. The Law - Is it legal? Does it meet the spirit of the law?
2.
3. Integrity - Am i breaking my word, a trust, a promise, or value?
4.
5. Clear Thinking - Is emotion or bias clouding my judgement?
6.

Policy - Am I violating a regulation or policy or breaking rule that everyone's must follow?

Appearances - Do i have a conflict of interests fact or appearance? Am I the only or prime beneficiary of an offer or service?
The Police Intentionally Are Crazy People

Perspective - When I look back at this situation, will I be proud of my conduct? Is it my finest hour or one I might regret?

ch3

36

There are four other ethical decision making tools

Role model test
Parent or child on your shoulder test
The newspaper headlines test
The golden rule test

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37

Golden Rule Test -

Would I want to be treated in the way I am about to treat someone else?

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38

- Role model Test -

What would my role model or mentor think or do in this situation? Should be someone who represents good principles of honesty, trustworthiness, and integrity.

ch3

39

-Parent or Child on your shoulder test -

What would I say to my children or the person who brought me up about the action Im about to take?

ch3

40

- Newspaper Headline Test -

How would you feel if the headline in tomorrows newspaper announced what you are thinking of doing?

ch3

41

Most government employees are

honest, hard working employees who want to do a good job.

ch3

42

Strategic Plan Components

Victor Missed Vicki Getting The Medal

Vision
Mission
Values
Goals
Tactics
Measures

Ch4

43

- What the organization strives to be; a statement of a desirable future

(one of the strategic Plan Components)

- Vision

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44

(one of the strategic Plan Components)

- What the organization does to move towards the vision


- Mission

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45

(one of the strategic Plan Components)

- What the organization stands for, believes in ; guiding principles for service delivery

- Values

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46

(one of the strategic Plan Components)

- Goals

Specific outcomes to be achieved by departments, divisions, and individuals

ch4

47

(one of the strategic Plan Components)

- Tactics -

Specific short term steps to help achieve the goals; a strategic to do list

ch4

48

(one of the strategic Plan Components)

- Measures -

Quantitive or qualitative indicators of progress

ch4

49

Two useful tools for working with employees to set goals are

- VISTA - Visualized, Inspirational, Specific, Time bound, and Assessable
- SMART - Specific, Measurable, Attainable, Relevant, and Timely

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50

One way to proved structure to your work cycle is the “___ ___ ___ ___ ___” for continuous improvement. Also called the ______ _____, Was created by __ _____ _____ to ensure quality control and high performance in the workplace.

plan, do, check, act cycle
Deming Wheel
Dr. Edwads Demming

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51

- Step 1.PLAN - Strategic planning involves

- Operational Planning - Involves breaking a strategic plan into the _____ _______ required to accomplish the work. Breaking the plan into ___ _____ ______.

setting priorities relation to the organization’s vision
specific steps
bite size pieces

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52

- Step 2. Do -_____ ______ task should be completed by your ________ not you. _______ ________ your employees to get the job done

most operational
employees
Delegation empowers

53

- Step 3. Check - Involves monitoring ____, ____ ___, and ____ _____.

- Good supervisors usually ask strategic questions -

- Also ask Operational questions -REEP

progress, evaluating effectiveness, and rethinking strategy

Are we on schedule?
Is the work being done correctly?
Cann we improve the process?

Has all work scheduled for today been completed?
Is the equipment operating properly?

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54

-Step 4. Act:

retrain, employees add or deduct the work needed every day. What needs to be done to secure a ____ _____

Do what needs to be done to make sure the work is being done

successful outcome

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55

Eisenhower matrix:

Urgent , Not urgent and important and not important

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56

(Eisenhower Matrix)
Spend more time in ____ _____ but important to reduce the demands and stress of _____ ______ and ______ _____ ________, try to avoid _____ ____ _____ ____

not urgent
urgent important and urgent not important
not urgent not important
Spend more time in B to reduce demand in A and C
Avoid box D

ch5

57

Spending ____ of your time on what ____ ________, rather than on what just has _____ will make you and your team high performers

80%
has importance
(agency) urgency? not sure what this suppose to be

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58

- Your first step in organizing is putting your _____ _____ where you can see them while ______ your daily work.

- Most common to organize a task it to make a ___ ___ __.

strategic goals
planning

to do list

ch5

59

Popular method for prioritizing is:

-Once prioritized move your to do list onto a calendar to schedule _____ ____ for each task

ABC -123 —— A1, A2, B1, B2, C1,C2 - from high to low

allotted time

ch5

60

Information provided to you as a courtesy may be sorted into four categories;

1. Read it and file it away
2. If it takes more than a couple of minutes to read, move it to a folder to read later(defer it)
3. Pass it along to someone else (delegate it)
4. Delete it or throw it away