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Flashcards in Effective Supervisory Deck (223)
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151

Accountability is not negative but a:

continuum of responses

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152

- The legal effect to require a constitutional guarantee of
due process

“for cause” or “just cause”

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153

Confidentiality -

Not revealing to a third party what employee told you in trust.

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154

There are two exceptions to confidentiality in your counseling role:


*You must have employees permission to refer them to help

If the person
is being referred for professional assistance or the person is a danger to himself
or others.

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155

EAP -possible issues include ;

Substance abuse, ____ _____, major life
event, ____, _____ or _______, aging parents, and family/ personal/ work
relationships

emotional distress
health
financial or legal

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156

_______ are one of the most misunderstood and misused forms of organizational
accountability

Evaluations

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157

You can have a positive outcome of the performance evaluations process as an
opportunity to:

*The evaluations process is on going

- Clarify job expectations
- Address needed changes
- acknowledge leading performers
- communicate and reconnect
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158

New employees - Within the first two weeks you should create ____ ____.

performance goals

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159

Evaluating Performance

Over the first six months , you should focus on,

- Clarifying responsibilities, assignments, authority, and relationships with other departments
-Provide information on works assignments to ensure understanding
- describing evaluation process and annual review
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160

During the evaluation process you should always focus on ____ _____ not _____ or ____
shortcomings and failures.

performance results personality or personal

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161

You should develop goals for each team member, should be evaluated with the ___ _____.

overall performance

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162

Every six to twelve months develop and discuss with all team members

- Employee goals
- include actions that specifically designed to fulfill their responsibilities
- Cover actions like training are challenging but realistic

163

An improperly constructed or administered evaluation tool can result in charges of discrimination under ___ __ ___ __ ___ __ if the evaluation instrument has an adverse impact on protected groups.

Title VII of the Civil Rights Act of 1964

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164

Typical evaluation errors include;

-The tendency affect
-The recency factor
-The Halo or Horn
- Personal Bias

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165

The ____ ____- happens when the supervisor rates everyone at the midpoint
of the scale, regardless of performance

tendency affect

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166

- The ___ ___ - occurs when the supervisor rates an employee on the basis of a recent event and disregards the remainder of the evaluation period.

recency factor

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167

- The ___ ____ - effects happens when the supervisor lets especially
positive or negative performance in one area influence the ratings for
other area

Halo or Horn

*positive(halo)
*negative (horn)

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168

- THE ___ _____ - occurs when the supervisor allows factors not related to job duties
to influence an employees performance rating.

Personal Bias

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169

In your role as supervisor, releasing employee motivation means:

aligning individual
needs, and employees efforts to satisfy those needs, with goals of the organization

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170

Psychologist ___ ____ suggested that individual needs are organized on a
hierarchal ladder, and that each need must be met before you can move to the next
level of need.

Abraham Maslow

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171

Maslows hierarchy of needs.

Physiological needs:

Food, shelter, clothing, and an eviroment that sustains life

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172

Maslows hierarchy of needs.

Security needs -

Physical safety and orderly environment

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173

Maslows hierarchy of needs.

Social needs-

acceptance and a sense of belonging

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174

Maslows hierarchy of needs.

Esteem needs -

self respect and respect for others

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175

Maslows hierarchy of needs.

Self actualization or self fulfillment needs -

full development of individual abilities and a satisfying personal life

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176

The lower level needs must be satisfied before higher needs have any affect on _____.

motivation

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177

Human behavior is driven by ____ ____, and as long as a more basic need remains unsatisfied, it will _____.

unsatisfied needs
dominate

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178

Frederick Herzberg theory of motivation is compatible with Maslows view.
Herzbergs divides sources of motivation into two categories:.

those that prompt
satisfaction
and those that prompt dissatisfaction

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179

Herzberg identifies six factors that are most likely to satisfy workers and lead to
increased level of motivation. They are;

Achievement , Recognition, Interesting(work), Responsibility, Advancement,
Growth

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180

There are ten factors that Herzberg said are likely to demotivate when they reach undesirable levels. They are;

- Policies/ administration, supervision, relationships with supervisors, work
conditions, salary, relationships with peers, personal life, relationships with
subordinates, status, and security.

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