Effective Supervisory Flashcards Preview

Vehicle Extrication > Effective Supervisory > Flashcards

Flashcards in Effective Supervisory Deck (223)
Loading flashcards...
181

The most frequent source of dissatisfaction is company policy and administration,
also known as ____ _____.

bureaucracy or red tape.

ch12

182

In his best selling book Drive: The surprising Truth About what motivates us Daniel H.
Pink summarizes employee motivation in three concepts:

Autonomy
Mastery
Purpose

ch12

183

Autonomy-

An urge to direct our own lives
ch12

184

Mastery -

The desire to get better and better at something that matters

ch12

185

Purpose -

A yearning to do what we do in service of something larger than
ourselves

ch12

186

Many psychological models and assessments have been developed to measure and
categorize human personalities into various groups. The most widely used is the

Myers- Briggs Type indicator ( MBTI).

ch12

187

The combinations of certain components correlates to four categories of personality
tempermant :

NF, NT, SJ, and SP

ch12

188

NF ( Intuition and feeling, 12 % of populations)

- Look at the world and see possibilities
- Tend to serve causes that advance human interest

ch12

189

NT ( Intuition and thinking 12 % of population)

- see world through abstractions and possibilities
- Try to theorize and intellectualize everything

ch12

190

SJ ( Sensing and judging 38 % of population)

- what is practical and realistic
- Yearn to belong to meaningful institution

ch12

191

- SP ( Sensing and perception 38 % of populations)

- grounded in reality
- driven to act in and adapt in the moment

ch12

192

The needs of managers

- Share____ _____
- Respect your __ ____
- Be a ___ ____
- Exercise ____ ___
- Underpromise and __ _
- Avoid surprises and ___
- Support your __ ___
- Meet your __ _____
- Earn trust by __ ____

information strategically
managers role as a generalist
problem solver
initiative
over deliver
never bluff
managers leadership
managers where he is
doing good work

ch12

193

Implementing change takes ___ ______.

Implementing change is ______.

time and patience
difficult

ch13

194

Ann Salerno and Lillie Brock describe six stages that
people move through in responding to change:

- Stage 1 Loss
- Stage 2 Doubt
- Stage 3 Discomfort
- Stage 4 Discovery
- Stage 5 Understanding
- Stage 6 Integration

ch13

195

You can lead your employees through change efforts by confronting the
challenge of stages and keeping the process moving despite
the initial resistance

one, two and three

- Stage 1 Loss
- Stage 2 Doubt
- Stage 3 Discomfort

ch13

196

Building commitment to change in three steps

Step 1 Promote the Why
Step 2 Promote the how
Step 3 Maintain Momentum

ch13

197

- means that employees feel they have to make the change and truly
support it.

Compliance

ch13

198

- means they want to make the change and truly support it

Commitment

ch13

199

Step 1 Promote the Why

- Always start with the why , Explain why things need to change or how its going to be different

- Develop your vision, What are they key message points?, How might the
message best be delivered?, Who should deliver the message?,Listen for
questions, Listen for suggestion

ch13

200

- Step 2 Promote the how

- Provide well prepared instruction
- Provide simple job aid
- Make it fun, Provide coaching and mentoring, Keep repeating you message,
Celebrate small wins,

ch13

201

Step 3 Maintain Momentum

- If successful change isn't reinforced continuously After implementation
theres a good chance it wont be sustained
- Celebrate the teams success, Provide individual rewards and recognition,
enforce accountability, monitor progress, seek feedback

ch13

202

- is making a biased employment decisions against a person
because of there protected characteristic

Illegal discrimination

ch13

203

- a form of discrimination where a person is subjected to threatening,
intimidating, embarrassing, or other offensive and unwelcome behavior because of
gender, race, ethnicity, religion, age, disability, or some other protected characteristic.

Harassment

ch13

204

Disrespectful Behavior -

while not a legal term, describes actions that insult or
indicate hostility or aversion toward someone. The behavior is not directed at a
person for a protected characteristic

ch13

205

Federal and state law prohibit illegal discrimination and Harassment but not___ ____.

disrespectful behavior.

ch13

206

________________, prohibits discrimination
in hiring, promotion, discharge, pay, benefits, job training, classification, and other
aspects of employment the basis of race, religion, color, national origin, sex, age,
disability, pregnancy, and other protected characteristics.

Title VII of the 1964 Civil Rights Act, as amended in 1991

207

The Age Discrimination in Employment Act of 1967 protects applicants and
employees from ___ ___ ___ ___ discrimination in hiring, promotion,
discharge, compensation terms, conditions, or privileges of employment. It does not protect workers under the age ___ of , although some states have laws that do.

forty years of age or older
40

ch13

208

The _____ ___ ___ ___ ___, as amended protects qualified applicants and employees with disabilities from discrimination in hiring, promotion, discharge, pay, job training, fringe benefits, and other aspects of employments. The law requires an employer to provide reasonable accommodation to an employee or
job applicant with a disability, unless doing so would cause an ___ ____ ____ ___.

Americans with Disabilities Act of 1990
undue hardship for
the employer

ch14

209

Title II of _____ __ __ ___ __ _prohibits the use of genetic information in making employment decisions, restricts employers from
requesting, requiring, or purchasing genetic information, and strictly limits the disclosure of genetic information.

the Genetic Information Nondiscrimination Act of 2008

ch14

210

The ___ __ ___ ___, as amended, prohibits sex discrimination in payment of wages to women and men performing substantially equal work in the same
organization.

Equal Pay Act of 1967

ch14