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Flashcards in Effective Supervisory Deck (223)
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211

The Family and Medical Leave Act of 1993 entitles eligible employees to take up to twelve weeks leave during, any twelve month period for one or more of the following reasons:


1.birth of and care of a child,
2, placement of foster or adopted
child,
3. care of family member serious health condition, 4. self serious health
condition

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212

Conducting an initial interview

- Step 1 Receive the complaint
- Step 2 Obtain details
- Step 3 Respond appropriately to the complainants concern and questions
- Step 4 Close the interview

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213

Carrying out an effective intervention
- Document your conversation
- Objectively __ __ ___
- Identify the policy that prohibits that behavior
- Respond _ ___ ___ __
- Ask the employee to stop the prohibited behavior
- Ask for ___ ___ ___ _
- Contact the HR department to report your conversation and the outcome
- Monitor __ __ ____ _

identify the specific behavior that is prohibited

to questions and concerns from the employee

and receive the employees commitment to stop the specific behavior now
and any similar behavior in the future

your workplace to ensure that the behavior has stopped

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214

Approximately _______ injury and illness cases were reported among state and local government workers in 2011

OSHA was created in __.

820,900

1970

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215

- conducts research and
makes recommendations on how to prevent work related injuries and illnesses.

NIOSH ( National Institute for Occupational Safety Health )

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216

National Safety Council was created in 1913 to promote safety in U.S. industry. It is a
non profit, member supported organization that focuses on

traffic safety issues,
workplace accidents, and home and community safety.

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217

Four Major causes of workplace accidents are:

- People -
- Equipment -
- Materials -
- Work Environment

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218

Quality customer service is defined as .

External customer -

meeting or exceeding customer expectations

citizens, visitors, business owners, developers, and civic leaders

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219

-Internal customers

- Exceptional customer service

- Accessibility

coworkers, supervisor,executives and elected officials

revolves around the golden rule

customer service means you are accessible and responsive

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220

Involves collecting data in a systematic and objective way to determine the efficiency and effectiveness of service delivery

Performance measurement
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221

Performance measures generally fall in these categories

1)inputs: resources required to accomplish an activity
2)output: quantitative measures of what the activity produces
3)outcomes: impact or results of the activity focusing on service delivery
4)efficiency: cost per unit of output and Outcomes
5) effectiveness: quality of the work performed

222

Financing for the capital budget may come from:

Local government tax revenues, a state or federal grant, long-term borrowing, or a combination of funding resources
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223

Major components of a local government budget include

1)The budget message
2) revenue estimates
3) program expenditures
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