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Flashcards in Managing And Developing Human Resources Deck (76)
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31

What is a performance appraisal / evaluation?

the formal process in an organization whereby each employee is evaluated to determine how he or she is performing.

32

What is the main purpose of an appraisal?

to tell an employee how they are doing.

33

What should be discussed during an appraisal?

An employees strengths and weaknesses.

34

What does the appraisal provide?

Two way feedback

35

Performance appraisals are designed to?

improve employee performance
tell an employee where they place compared to an established standard
encourage self development
give recognition to each employees accomplishments
Identify employees performing below standards and suggest ways to improve
one on one conversations
set goals

36

What things does EEO require with regard to appraisals?

employers must have bias free human resource practices
must be conducted to some established interval and standard
Appraisers must be trained in the process

37

What three main categories are part of an appraisals?

Normal Performance - performance is consistent with stated requirements for that job
Need to improve - behavior you feel is inappropriate based on stated requirements
Above expectations - above average performance based on the requirements of the job

38

The evaluation interview should?

Always be in a convenient location
Stress the importance of the meeting and its effects
identify strengths and weakness and how he could work to improve
Explain each area of the evaluation
Give employee chance to help establish performance goals
Never sound threatening

39

Name the four factors that distort appraisal.

Leniency Error
Halo Error
Similarity Error
Central Tendency

40

What is the Leniency Error in appraisals?

evaluating against one's own values or standards, not the departments

41

What is the Halo Error in appraisals?

an individual trait influences our overall assessment of every trait

42

What is the Similarity Error?

evaluating employees based on the way the evaluator concludes them to be. Not by the standard

43

What is Central Tendency?

the tendency of the rater to give all average ratings

44

What are two factors that can cause Human Problems at work?

Organizational Problems and Personal Problems

45

Which Human Problem does management have an obligation to investigate and resolve?

Organizational Problems

46

Name some Organizational Problems

Poor or a lack of equipment to do the job
Limited support of employees by management and staff
Environmental Factors / working conditions

47

Name some Personal Problems

Alcohol Abuse
Substance Abuse
Illiteracy
Financial / Gambling
Domestic
Stress

48

When should you attempt to treat a personal problem?

Never

49

What is an EAP or Employee Assistance Program?

A comprehensive approach that many organizations have taken to deal with all forms of personal problems

50

The most common way to recognize Personal Problems?

A change in physical appearance

51

What is the role of a supervisor in determining the cause of substandard performance?

Determine whether problem stems from organizational or personal problem
If determined to be personal problem do not confront the employee
Provide a quiet private place for discussion

52

What is discipline?

A condition or stipulation whereby employees conduct themselves in accordance with organizational rules or standards of behavior

53

What is corrective action?

Management action taken to correct employee behavior on the job.

54

What factors need to be considered when disciplining?

Seriousness of the offense
Duration of the problem
Extenuating factors - problems within employees environment
Degree of socialization
History / Past Practice
Management Support

55

Name four causes for discipline.

Attendance
On the job behavior
Honesty
Outside activities

56

Disciplinary action should always be?

Progressive and in writing

57

Failure to discipline or inconsistent action will result in?

can be interpreted that rules are not followed
Frustration of employees
Charges of discrimination
Moale and production problems

58

Why should disciplinary records be kept?

This will result in establishing equitable treatment of all employees

59

What percentage of accidents are caused by unnecessary chances, horseplay, improper tools and equipment or not using proper safety equipment?

80%

60

What problem is directly associated to employee carelessness?

Low Morale