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Flashcards in Section 4 Deck (5)
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1

What does “defining problems by solutions” mean?

e.g., “the problem is that we
need more control over our suppliers”

2

What are the differences between optimizing and satisficing?

optimizing- the max benefits
satisfying-just good enough

3

What does Framing mean?

Tendency to evaluate risk differently depending on how a decision is presented (or framed).

Is the glass half full or half empty?

4

What are the ways to reduce escalation of commitment?

- Separate initial decision-makers from decision evaluators
- Shift focus of attention
- Give positive feedback judiciously
- Hold people accountable for decision processes, not outcomes

5

What are the steps of the creativity process?

- Preparation
- Incubation
- Illumination
- Verification