Study Guide

Question 1

Which of the following concepts is most closely linked to discriminatory attitudes and
behaviors?
a. Halo effect
b. Primary effect
c. Attribution theory
d. Recency effect
e. Stereotyping

Answer 1

e. Stereotyping

Question 2

Employees from cultures with a high power distance are more likely to:

a. using their existing power to gain more power
b. encourage consensus-oriented decision making
c. avoid people in positions of power
d. readily accept the high status of other people in the organization
e. give their power to others as a sign of friendship

Answer 2

d. readily accept the high status of other people in the organization

Question 3

Which of the following is a competency representing the highest level of emotional
intelligence?
a. being aware of other people’s emotions
b. self-management
c. organizational comprehension
d. self-awareness
e. managing other people’s emotions

Answer 3

e. managing other people’s emotions

Question 4

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job
performance. In spite of these problems, Shawna does not complain and does not intend to
move elsewhere. Instead, she maintains her level of work effort and hopes the company will
eventually correct these problems. According to the EVLN model, Shawna’s response is:
a. exit
b. voice
c. employability
d. loyalty
e. neglect

Answer 4

d. loyalty

Question 5

The optimal level difficulty of a goal:

a. occurs when the goal is challenging but not impossible
b. is the most challenging goal that the company can possibly imagine
c. occurs only when employees set their own goal
d. is the point at which the employees exert minimal effort to achieve a certain outcome
e. occurs when the employees work using alternate work arrangements

Answer 5

a. occurs when the goal is challenging but not impossible