BUS201: Finale

Question 1

What is it called when you have the ability to get someone to do what you want done?

Answer 1

Forced Coercion.

Question 2

Know the different types of power included with personal power.

Answer 2

• Personal Power - Seeking power for personal gratification

- Social Power - Seeking power to help people and groups achieve goals

Question 3

Know the different management styles and their definitions.

Answer 3

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Question 4

Know the different facets to Fiedler’s contingency model (Pay attention to what style of leadership does it say is best?).

Answer 4

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Question 5

Know the different leadership styles and know which one is inspirational.

Answer 5

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Question 6

Define Empowerment.

Answer 6

.

Question 7

Define Entrepreneurship.

Answer 7

Risk-taking individual who takes action to pursue opportunities others fail to recognize, or even view as problems or threats.

Question 8

Know the primary goal of management communication.

Answer 8

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Question 9

Know what it’s called when something interferes with the quality of communication.

Answer 9

.

Question 10

Define Channel Richness.

Answer 10

Ability of the channel to convey meaning.

Question 11

Define Proxemics.

Answer 11

The study of way we use space.

Question 12

Know which form of communication provides the highest quality of information.

Answer 12

Communication transparency.

Question 13

Know what it’s called when information is distorted in order to make it more favorable to the recipient.

Answer 13

Information filtering.

Question 14

Know the 5 skills of active listening (I don’t know, but your ex-wife had none of them) [Answer is D].

Answer 14

The answer is still D, what’s wrong with you?

Question 15

Know the big 5 personality traits.

Answer 15

• Extroversion
• Agreeableness
• Conscientiousness
• Emotional Stability
• Oppeness to experience

Question 16

Know what it is called when somebody believes the things that happen to them are within their control and not subject to luck.

Answer 16

Internal Locus of Control.

Question 17

Know what Type A & Type B personality traits are.

Answer 17

Type A
- High achievement orientation
- Creates own stress
Type B

Question 18

Know what component of attitude reflects beliefs and values.

Answer 18

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Question 19

Define Cognitive Dissonance.

Answer 19

Discomfort felt when behavior is inconsistent from attitude.

Question 20

Define Selective Perception.

Answer 20

Limit perception of information to that which agrees with existing beliefs.

Question 21

Know what it is when you have a strong sense of belonging with your work and employer.

Answer 21

Motivational Behavior.

Question 22

Define Motivation.

Answer 22

Level, direction, and persistence of effort expended at work.

Question 23

Define Hygiene Factors.

Answer 23

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Question 24

Know all about Maslow’s Progression Principle.

Answer 24

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Question 25

Define Job Enrichment.

Answer 25

Adds opportunities for satisfying higher-order needs to a job by adding opportunities for planning and controlling work.

Question 26

Know the formula for Vroom’s Expectancy Theory.

Answer 26

Motivation = Expectancy x Instrumentality x Valence.

Question 27

Define Negative Reinforcement.

Answer 27

Unpleasant consequence is avoided if desirable behavior is exhibited.

Question 28

Define Punishment.

Answer 28

Discourages a behavior by making an unpleasant consequence contingent on its occurrence.

Question 29

Define Extinction.

Answer 29

Desired consequence is removed if undesirable behavior is exhibited.

Question 30

Know what you have to do concerning reinforcement if you want behaviors to be more permanent.

Answer 30

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Question 31

Define Synergy.

Answer 31

The creation of a whole that exceeds the sum of its parts.

Question 32

Know what it’s called when people come from different functional units to work on a specific task.

Answer 32

Cross-functional Teams.

Question 33

Know the correct order of the stages in team development.

Answer 33

- Forming - Storming - Norming - Performing - Adjourning

Question 34

Know what it is called when there is a standard expected to be followed by everybody in a group.

Answer 34

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Question 35

Define Groupthink.

Answer 35

Tendency of members of highly cohesive teams to lose their critical evaluative capabilities and make poor decisions.

Question 36

Define Brainstorming.

Answer 36

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Question 37

Know what it is called when a person pretends that a conflict doesn’t exist.

Answer 37

Avoidance.

Question 38

Know about the 4 leadership styles (which one is that of a weak leader).

Answer 38

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Question 39

Know the difference between communication effectiveness and communication efficiency.

Answer 39

Effectiveness is where receiver must understand the sender's message, efficient occurs at a minimum cost.

Question 40

Know the difference between constructive stress and destructive stress.

Answer 40

A moderate level of stress can have a positive impact of performance.

Question 41

McLeland’s (work?) indicated that elders have a high need for this.

Answer 41

- Need for Achievement is the desire to do - Need for Power is the desire to control - Need for Affiliation is the desire to establish

Question 42

What is Team Performance affected by?

Answer 42

- Task and maintenance roles | - Use of communication networks