Chapter 10 Flagged

Question 1

What does quality planning entail?

Answer 1

Guide future quality activities

Set requirements and standards which should be met

Set actions which should be taken to meet requirements

Question 2

What is established during quality planning?

Answer 2

Establish quality management procedures and policies

Establish quality plan as part of the project being executed

Question 3

How is the cost of quality determined?

Answer 3

A cost-benefit analysis is done on quality activities (prevention cost, appraisal cost, internal failure cost, external failure cost).

Question 4

True or False: The Project Quality Management Plan (PQMP) is part of the project execution plan.

Answer 4

True

Question 5

What is quality assurance and how is it achieved?

Answer 5

Assure that the planned quality activities (according to the PQMP) are done. Confidence = doing everything to ensure quality of deliverables.

• make sure current project is being executed according to PQMP
• make sure it is continuously improving

Question 6

What is quality control?

Answer 6

Ensuring that quality assurance activities are done; requirements and standards met.

Includes planned quality control activities and ad hoc problem solving.

Question 7

What are some quality assurance techniques?

Answer 7

Configuration management (track design iterations, ensure current info)

Design reviews (design requirements met and documented)

Audits (verify management process comply and tech processes followed)

Classification of characteristics

FMEA (failure mode and effect analysis)

Modelling and prototyping

Question 8

What are some quality control techniques?

Answer 8

Final product inspection and acceptance testing

Tools (run chart, control chart, Pareto diagram, cause-and-effect diagram)