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Flashcards in Chp 5 Operating Principals Deck (54):
1

In every organization, there are three major areas of work: 1. A_______ 2. S_________ 3. O_________

1. Administration 2. Supervision 3. Operations

2

____________ are performed by top management and the immediate subordinates of the top- management team.

Administrative functions

3

_________ is normally performed by the immediate supervisors of line personnel.

Supervision

4

__________ are performed by line personnel who normally have direct contact with the public and who carry out the daily police activities.

Operations

5

POSDCORB is a classic theoretical model that describes the major functions of an organization and how these functions are carried out. The acronym POSDCORB stands for p______, o_______, s_______, d______, c________, r_______, and b______.

planning, organizing, staffing, directing, coordinating, reporting, and budgeting.

6

Planning This activity includes short- and long- range planning that specifies goals and objectives in cooperation with ________. Cooperating with other public agencies is a _______.

other public agencies

requisite

7

_______ deals with the creation of the formal structure of the police organization, the work of the enterprise. The goal is to coordinate all the ________ to perform most efficiently to meet the purposes of the organization.

Organizing

organizational units

8

The organization itself becomes the total responsibility of the ________ and reflects the organizational ability of the _________.

manager

top- management team

9

Organizing:
The key to success is to create an organizational structure in which the right person does the right job at the ________with the correct level of personal and organizational ______.

highest efficiency

morale

10

The ________of management covers such aspects of the organization as hiring, firing, and training, as well as assigning personnel to specific tasks and roles.

staffing function

11

There is also a concern with establishing ________, including safe and appropriate physical facilities.

satisfactory working conditions

12

In theory, staffing includes developing ________. Each job should be clearly defined and filled by a qualified employee. Qualified means that the employee has the necessary skills, background, and training to accomplish the tasks that the job description calls for.

job descriptions

13

Staffing:
Job satisfaction should also be considered. Every attempt should be made to match each employee to a job where he or she is • S______ • Q______ • G_____

Satisfied • Qualified • Gratified

14

Directing:
In directing , the police manager needs to ( 1) act as the ________ of the organization and ( 2) direct the _______ of the enterprise.

overall leader

day- to- day activities

15

Directing:
Using modern management principles, this is normally a team process in which the leader receives information and advice from the ________. The information that is obtained through this consultative process should lead to a _______.

top- management team

firm decision

16

A police manager using this approach should seek advice from __________ as well as from top- management staff and experts in law enforcement. Then, once a decision has been made, the team is expected to carry out daily the specified directions and procedures.

local community leaders

17

Coordinating:
The two major activities in this category are ( 1) coordinating police agencies with ________ in the community and ( 2) coordinating activities within _________. Coordination is designed to bring about ________ on specific courses of action to solve specific problems.

other private and public agencies

the police department itself

agreement

18

_________ entails keeping the flow of information going up, down, and across the organization. It also includes reporting to the police organization’s ________.

Reporting

political superiors: mayors, county executives, and the like.

19

Communication flows in an organized manner through a __________ to all superiors and subordinates. Increasingly important for modern management is lateral flow to _______ and ______.

three- dimensional matrix

specialists and staff

20

Budgeting includes preparing an annual financial plan and operating within the confines of the plan. Budgeting is a form of _________ and requires knowledge of the kinds of budget models available. Most police departments operate on some variation of ________.

fiscal planning

line- item budgeting

21

Supervision:
Police administrators and supervisors in small departments readily admit that they are forced to be _______ simply because they are the only person on duty during certain shifts.

generalists

22

Regardless of size, the ________ requires conceptual skills, the ability to develop long- range goals, and the ability to communicate with all segments of the community.

top administrator

23

If anything, by the very nature of their presence in the community, the members of a small department indeed practice community policing by ______ and by providing a ________.

knowing virtually everyone in the community

wide range of services

24

The RESPECT Approach to Supervision :
The acronym RESPECT stands for
• R_____
• E_____
• S_____
• P_____
• E_____
• C_____
• T_____

Reporting • Evaluation • Services • Planning • Ethics • Control • Teaching

25

REPORTING A police organization, among other things, is basically a ________fulfilling its responsibility to keep all members informed so that they can adequately perform their assigned duties.

complex communication network

26

In the important area of internal communications, management needs to know what the ________. The line supervisor and the internal department supervisor are in a position to perform this vital communication function by _______.

officers are thinking and how they are acting

reviewing reports and recording observations

27

Orders must be communicated to staff, and it is the supervisor who converts orders to operational activities. Communication is a vital two- way flow for every police organization. Supervisors need a basic knowledge of communication skills and communication links if they are to perform effectively. They must distinguish between statements and ______.

feelings

28

EVALUATION:
The supervisor’s basic responsibility is to continuously inspect and evaluate the officers in terms of their a_____, u______, h____, and p_____.

appearance, use of equipment, habits, and performance

29

EVALUATION:
Even “ unmeasurables,” such as _______ and the ability to deal with people, have to be a solid part of the evaluation and inspection process.

empathy

30

SERVICES: Since the police department is a public service organization, one of the supervisor’s first responsibilities is to maintain the quality of the delivery of services to the citizens. This is done by making ________ part of the evaluation of each officer.

community relations activities

31

SERVICES:
Top management must thus constantly reward its supervisors for the effective delivery of ______. Thus, an effective law enforcement support team can create a department that is deeply concerned with helping each citizen of the community.

quality human service

32

PLANNING: This function refers to both long- and short- range planning and implementation. Supervisors are normally involved with daily planning activities such as scheduling the roster and reviewing patrol and detective assignments. Management must _________.

involve these supervisors in longer range planning, specifying the needs of the unit( s) for the next month, year, or even decade

33

A major rule in management communication is that the closer you are to your data, the more _______. As the first line of management, informed and involved supervisors are vitally needed if planning is to be implemented.

accurate your knowledge of the data is

34

PLANNING: It is the supervisory managers who will be in charge of actually carrying out the detailed implementation of long- range planning. Supervision and planning need to come together before ________ can be accomplished.

implementation

35

The ____________ is necessary in any implementation of policy; policy will work in the field only with the active understanding and cooperation of supervisor personnel.

voluntary cooperation of supervisory personnel

36

ETHICS: Professional organizations, including police organizations, have a code of ethics, which is defined as _________. Implementation of the profession’s code of ethics depends on the ________ and is strongly related to the _______ of personnel.

standards of conduct and moral judgment applied to everyday operations

individual supervisor

morale

37

ETHICS: Problems arise because of the lack of _________.

communication and inaction

38

ETHICS: Morale is also determined by management that has ____________ of line personnel.

sympathetic knowledge of the problems

39

CONTROL: Effective management must control both ______ and ______, providing guidance and instilling a sense of responsibility. With increasingly scarce resources available to public agencies, their efficient use will be a paramount measure of management success in the future.

personnel and material

40

CONTROL: Knowledge and effective use of personnel are critical because _______ percent of the average police budget is devoted to personnel. Personnel hours are money. Reactive management wastes human resources by failing to _________.

70– 90

plan aggressively

41

TEACHING: The supervisor is concerned with personnel reaching their _________. By providing good direction and constantly training personnel in the use of proper procedures for meeting the objectives of the police organization, supervisors become ______.

highest potential

teachers

42

TEACHING: As corporate management has learned, ________ is needed to run an efficient organization; training is needed to develop leadership as well as skills.

regular in- service training

43

The acronym RESPECT symbolizes the need for management to show respect for the basic integrity of the individual and to treat each employee in a professional manner. In the absence of this approach, the organization will be inefficient and autocratic and will experience many morale problems. A positive climate conducive to cooperation is created when ______ is shown by management for all personnel and by all personnel for management.

basic respect

44

________ is defined as all the activities necessary to carry out the basic goals of the organization. Controlling crime and providing service are the major goals for law enforcement agencies.

Operations

45

Operations include ( 1) l______, ( 2) s________, and ( 3) a___________. This is the basic way the police organization is structured.

( 1) line functions,
( 2) staff/ administrative functions, and
( 3) auxiliary/ service functions.

46

Line Functions For close to a century, full- service enforcement agencies have organized line functions into the following categories: ( 1) p_____, ( 2) t________, ( 3) i__________, ( 4) v___, and ( 5) j____.

( 1) patrol,
( 2) traffic,
( 3) investigation ( detectives),
( 4) vice, and
( 5) juvenile.

47

This function (patrol) provides a public manifestation of the police through uniformed personnel being visible in marked patrol vehicles. This leads to home rule pride and the creation of many new, small police departments. A major concern for modern police management is the consolidation of police forces to eliminate _______ and to provide more efficient delivery of services.

overlapping police jurisdictions

48

VICE: The members of this nonuniformed, investigative unit focus on specific crimes, such as prostitution, gambling, and narcotics. Many of these crimes have been called________, although many law enforcement managers consider this designation to be quite controversial.

victimless crimes

49

JUVENILE It is estimated that roughly _____ percent of street crimes are committed by youths between the ages of 8 and 18. The crime statistics are showing increasingly younger offenders, however. Juvenile laws and due process for juveniles differ from adult penal and criminal process statutes. Officers assigned to this function require specialized training so that they can work closely with juveniles, parents, and various juvenile authorities.

80

50

Staff/ Administrative Functions: The administrative staff directly assists ______. They have no command or patrol duties but are responsible for the everyday activities that concern the management team.

top management

51

Staff/ Administrative Units:
1. P____
2. I____
3. T____
4. I_____
5. L____
6. R____
7. P____
8. B_____
9. C_____
10. C_____

1. Personnel
2. Inspections/ Internal Affairs
3. Training
4. Intelligence
5.Legal advisor
6. Research and planning
7. Public relations
8. Budget
9. Community relations
10. Crime prevention

52

The staff/ administrative functions are necessary to support the________, which are directly related to the output services of the agency. Auxiliary functions are important, but the management team normally does not need ______ from these units.

line functions

daily input

53

_______are the support and maintenance jobs that need to be performed by every organization. All patrol and investigation units make use of these functions at some time or other.

Auxiliary/ service functions

54

The following services might be included in the police organization: Auxiliary/ Service Units
1. R_____
2. L_____
3. D_____
4. M_____
5. I______
6. C_____
7. J_____
8. C_____
9. T_____
10. A_____
11. P_____

1. Records
2. License section
3. Data processing
4. Maintenance section
5. Identification bureau
6. Communications
7. Jail
8. Crime laboratory
9. Transport sections
10. Animal complaints
11. Property clerk’s office