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Flashcards in Complex Management Team Deck (19)
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1

The team consists of:

AOM (ambulance operations manager)
LDSO (lead duty station officer)
DSO (duty station officer)
TO (training officer/clinical tutor)
TL (team leader
Admin Staff

2

How many per complex

AOM/LDSO = 1

DSO = 3-4

TO = 1 per 64 staff

TL = 5-7

Admin staff = 1-2

3

Insignia for AOM

Crown over a Pip

4

Insignia for DSO/TO

two Pips

5

Insignia for TL

one Pip with Paramedic written beneath it.

6

Hierarchy

AOM
DSO & TO
TL

7

Main responsibilities for AOM/LDSO

Overall management of the complex.

8

Main responsibilities for DSO

Daily running of the complex

9

Main responsibilities for TO

Training and development of staff in their complex

10

Main responsibilities for TL

Clinical supervision

11

Main responsibilities for Admin staff

All admin

12

Specific role of AOM/LDSO

Silver roles.
Line manager for DSO
PDR (personal development review)
Staff welfare
Discipline
Senior management roles
LAS ambassador to local agencies

13

Specific role of 'operational DSO'

Bronze roles
'99' shifts
Hospital liason officer
Staff welfare
Management at scene
Staff back-up

14

Specific role of 'Admin DSO'

PDR
Return to work interviews
Staff welfare
Special leave
Discipline investigations
LA52/LA277 investigations

15

Specific role of TO

Bronze roles
Line management for TL
Operational ride-outs
Arranges clinical development at station/technical advice
Perform DSO roles when required
Liase with other agencies for alternative pathways
Delivery of education & development plan

16

Specific role of 'operational TL'

Paramedic duties
FRU shifts
Clinical back up at scene
Formal ride-outs with staff
Management at scene when no DSO

17

Specific role of 'admin TL'

RTP
PDR
LA52/LA277
Deliver training at station level
PRF audit and feed back to staff
Uphold health & safety initiatives

18

Specific role of Admin staff

Leave
Pay
PRF collection (and all other paperwork)
Manage non-clinical consumables
Link between complex staff and other branches of service.

19

Where can they be found and what clinical level are they?

AOM/LDSO - Main station - para/emt/non-clinical

DSO - Main station - para/emt/non-clinical

TO - Main station/Trainign centre - para

TL - Main station/Satellite - para

Admin - Main station - non-clinical