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Flashcards in GM 403 Deck (37):
1

***START***
Classification of calls: which code generally requires only a routine police response?

Code-one

2

Classification of calls: which code is a request for police service which presents an actual or verified threat of immediate danger of death or serious bodily injury to a peace officer or any person

Code 3 emergency call

3

Classification of calls: which call means there's a gang fight or dangerous weapons are being used?

Code two emergency call

4

Dispatchers are not restricted to----- or ------ boundaries or even rank when assigning calls under exceptional circumstances

District or section

5

A cover officer is dispatched to any situation that presents a potential --------to the officer responding

Physical threat

6

Call assignment:
The call is dispatched to an officer/UEDI in the following order:
1) officer assigned to the district where the call is located
2) officer completing a call in the district where the call is located
3)
4)

3) officer assigned to an adjacent or nearest district to the location where the call is located
4) officer of any rank, available for service who may be in close proximity to the call

7

Who has the authority to direct field units as authorized by the chief of police?

Communications unit

8

An officer/UEDI or crime scene investigator is subject to cancellation from a call or assignment by the dispatcher and placed back in service under the following conditions:
1) when information is received eliminating the need for further response
2) A ------determines the officer is not needed
3) A complainant refuses police services

Supervisor

9

The communications unit supervisor is notified when a call to a major incident is dispatched, or any other call requiring a number of officers to respond. For example:
1)o
2)p
3)l

1) officers in trouble
2) pursuit
3) large disturbances

10

Officers below the rank of sergeant are not authorized to initiate direct communication between uniform unit on a primary frequency, unless the following criteria are met:
1) The transaction must be-----
2) The dispatchers permission must be

1) The transaction must be incidental to emergency in progress
2) The dispatchers and permission must be secured party transmitting

11

Officers may use ------or -----as a police communications link between uniform elements.

Open channels or computers

12

---------supersedes all other forms of radio communications

Emergency communications

13

Code-one call transmission sequence:
3) The dispatcher gives the officer concise details about the call, repeating------ twice.
(--------- is given only for code two or code three emergency calls)

Any numbers in the address
Cross Street information is given only for code two or code three emergency calls

14

The failure of an officer to verbally respond after ------successive of calls from the dispatcher initiates the following process:
1-6 on page 5 of 12 of GM 403

Two

15

If the field supervisor fails to respond after------ the nearest available units/shift commander is notified by the communication to unit supervisor.

Three calls

16

The following information is relayed to all dispatch consoles by a --------for broadcast to all officers
1) police officer needing help
2) crimes in progress that may pose an immediate danger of death or serious bodily injury to officers responding or to any person
3) severe weather conditions
4) any information essential to officers

Communications clerk

17

The following information is relayed to selected dispatch consoles by a communications clerk for broadcast two officers:
1) emergency pursuit information of fleeing vehicles is broadcast on ------as the vehicle crosses channel divisions
2)updating information or descriptions pertaining to felony offenses in progress or recently committed on selected channels
3) newly received information concerning missing/wanted persons, stolen auto's, and attempts to locate persons or vehicles
4) any other information essential to selected officers

Affected channels

18

The information channel provides the following services:
1) local, TCIC, and NCIC checks of the following provided the subject or item is in their custody, possession, present, or immediate access.
a) --------(missing and wanted)
b)--------(land, water, and air)
c)---------( Real or tangible)
2) validation of-------(when is civil, county, state, federal)
3) ---------prior to n-coding calls
4) case number and assignment generation
5)--------or-------notifications (alarms, stranded motorist, etc.)
6) other department notifications (public works, law enforcement entities, dog pound, etc.)
7) directions to new locations or address is not found in the street guide
8) updates of-------
9) canceling of-------
10) other services appropriately intended to expedite the officers handling the police matters

a) persons
b) vehicles
c) property
2) warrant checks
3) complainant callbacks
5) individual or company
8) severe weather reports
9) stolen vehicles

19

Communications unit responsibilities
1) screens information relayed from the communication unit call taker to ensure field units receive concise but sufficient information in order to make an appropriate response
2) exhibits demeanor which conveys an objective attitude of responsiveness and alertness at all times with immediate and decisive replies to each verbal transaction
3) ensures prompt disposition of all request for service by-----------
4) provides information and assistance to field officers
5) and here's to proper radio procedures and decorum
6) maintains the ability of ----------resources
7) avoid making any decisions pertaining to operational matters which are better resolved by----------
8) The --------- maintains a liaison with field supervisors in order to resolve problems and ensure discipline is maintained

3) properly utilizing the nearest available resource
6) adequate personnel
7) Field supervisors
8) Communications unit supervisor

20

.11 RADIO TEN-SERIES CODES
A. In compliance with (NIMS)_________and to be better able to communicate with other first responders, the use of Radio Ten Codes is limited to only twelve codes:

National Incident Management System (NIMS)

21

.11 RADIO TEN-SERIES CODES
A. In compliance with National Incident Management System (NIMS) and to be better able to communicate with other first responders, the use of Radio Ten Codes is limited to only twelve codes:
1. 10-4
2. 10 - 11
3. 10 - 12
4. 10 - 13 Sex Offenses/Medical Concerns;
5. 10 - 14 Mentally Ill Person;
6. 10 - 15 Officer or Firefighter in Trouble; and
7. 10 – 16 Patient Expired;
8. 10-21 15 Minute Break;
9. 10-22 30 Minute Break;
10. 10-40A Subject Wanted on Felony Warrant;
11. 10-40B Subject Wanted on Class A or B Misdemeanor Warrant; and
12. 10-40C Subject Wanted on Class C Misdemeanor Warrant.

1. 10-4 Acknowledged;
2. 10 - 11 Cover Officer Requested;
3. 10 - 12 Wanted Person / Active Stolen;

22

.11 RADIO TEN-SERIES CODES
A. In compliance with National Incident Management System (NIMS) and to be better able to communicate with other
first responders, the use of Radio Ten Codes is limited to only twelve codes:
1. 10-4 Acknowledged;
2. 10 - 11 Cover Officer Requested;
3. 10 - 12 Wanted Person / Active Stolen;
4. 10 - 13 ;
5. 10 - 14
6. 10 - 15
7. 10 – 16 Patient Expired;
8. 10-21 15 Minute Break;
9. 10-22 30 Minute Break;
10. 10-40A Subject Wanted on Felony Warrant;
11. 10-40B Subject Wanted on Class A or B Misdemeanor Warrant; and
12. 10-40C Subject Wanted on Class C Misdemeanor Warrant.

4. 10 - 13 Sex Offenses/Medical Concerns;
5. 10 - 14 Mentally Ill Person;
6. 10 - 15 Officer or Firefighter in Trouble

23

.11 RADIO TEN-SERIES CODES
A. In compliance with National Incident Management System (NIMS) and to be better able to communicate with other
first responders, the use of Radio Ten Codes is limited to only twelve codes:
1. 10-4 Acknowledged;
2. 10 - 11 Cover Officer Requested;
3. 10 - 12 Wanted Person / Active Stolen;
4. 10 - 13 Sex Offenses/Medical Concerns;
5. 10 - 14 Mentally Ill Person;
6. 10 - 15 Officer or Firefighter in Trouble; and
7. 10 – 16
8. 10-21
9. 10-22
10. 10-40A Subject Wanted on Felony Warrant;
11. 10-40B Subject Wanted on Class A or B Misdemeanor Warrant; and
12. 10-40C Subject Wanted on Class C Misdemeanor Warrant.

7. 10 – 16 Patient Expired;
8. 10-21 15 Minute Break;
9. 10-22 30 Minute Break

24

.11 RADIO TEN-SERIES CODES
A. In compliance with National Incident Management System (NIMS) and to be better able to communicate with other
first responders, the use of Radio Ten Codes is limited to only twelve codes:
1. 10-4 Acknowledged;
2. 10 - 11 Cover Officer Requested;
3. 10 - 12 Wanted Person / Active Stolen;
4. 10 - 13 Sex Offenses/Medical Concerns;
5. 10 - 14 Mentally Ill Person;
6. 10 - 15 Officer or Firefighter in Trouble; and
7. 10 – 16 Patient Expired;
8. 10-21 15 Minute Break;
9. 10-22 30 Minute Break;
10. 10-40A ;
11. 10-40B ;
12. 10-40C

10. 10-40A Subject Wanted on Felony Warrant;
11. 10-40B Subject Wanted on Class A or B Misdemeanor Warrant; and
12. 10-40C Subject Wanted on Class C Misdemeanor Warrant.

25

.13 OFF-DUTY COMMUNICATIONS BY OFFICERS
C. An off-duty officer working an extra job should check in/out with the ________and monitor the channel serving the area of his location in the event of an emergency.

dispatcher

26

.13 OFF-DUTY COMMUNICATIONS BY OFFICERS
E. Transmissions over police frequencies by off-duty officers are limited to the following instances:
1. Emergency situations where the officer needs assistance to prevent _______ or______are reported to the o____ c_____covering the area of the situation;
2. Crimes in progress or major accidents are reported to the o_____ c____ covering the area of the situation;
3. Police service requests of a non-emergency nature are reported to the i____ c_____only if a telephone is _________;
4. Officers requesting prisoner transportation or case numbers may use the I____ c______ frequency if a
telephone is not available or its use would compromise the arrest or officer safety; and
5. Information channel use is restricted to assistance with police related matters and _______that
require an immediate response from a governmental agency (i.e., water main breaks, traffic hazards, utility
problems, light malfunctions, etc.).

1.injury or loss of property
operational channel

2.operational channel

3. information channel
not available

4.information channel

5.hazardous situations

27

.15 ACCEPTING / DELIVERING EMERGENCY MESSAGES
B. Emergency messages include, but are not limited to the following types of messages:
1. _______(both local and out of area);
2. _______or______(both local and out of area);
3. Any other types of messages which, if not delivered in a timely manner, could have adverse effects on members of an immediate family.

1. Death messages
2. Serious illness or injury messages

28

.15 ACCEPTING / DELIVERING EMERGENCY MESSAGES
C. Accepting Emergency Messages
1. All incoming messages of an emergency nature shall be transferred to the ________without delay.
2. If the unit is not open or the unit with follow-up responsibility for the emergency message cannot be
determined, the emergency message will be transferred to the __________.

1.appropriate unit
2.Communications Unit supervisor’s office

29

.15 ACCEPTING / DELIVERING EMERGENCY MESSAGES
D. Delivering Emergency Messages
1. The ______shall determine the nature of the emergency messages and attempt to
contact the unit or member with follow-up responsibility by telephone.
2. If the unit with follow-up responsibility cannot be determined, the ______will be the unit
responsible for delivering emergency messages.
3. If the unit or member with follow-up responsibility can not be contacted, a ______will be dispatched to
deliver the emergency message.
4. The member delivering an emergency message shall attempt to deliver the message with the understanding the message may cause some ___________
a. If the emergency message has a telephone number or name of a party to contact, the member should just
give the receiving party the telephone number and name of the party to contact for an emergency message.
b. If there is no one to receive the emergency message, the member attempting to deliver the message should
leave a telephone number and name of a party to contact on a note in an easily seen location.
5. When an emergency message must be delivered to a party out of the jurisdiction of the Department, the
Communications Unit or the Security Desk will deliver the emergency message by teletype to the appropriate
law enforcement agency.

1.Communications Unit supervisor
2.Communications Unit
3.patrol officer
4.some mental anguish for the receiving party.

30

.15 ACCEPTING / DELIVERING EMERGENCY MESSAGES
D. Delivering Emergency Messages
1. The Communications Unit supervisor shall determine the nature of the emergency messages and attempt to
contact the unit or member with follow-up responsibility by telephone.
2. If the unit with follow-up responsibility cannot be determined, the Communications Unit will be the unit
responsible for delivering emergency messages.
3. If the unit or member with follow-up responsibility can not be contacted, a patrol officer will be dispatched to
deliver the emergency message.
4. The member delivering an emergency message shall attempt to deliver the message with the understanding the message may cause some mental anguish for the receiving party.
a. If the emergency message has a telephone number or name of a party to contact, the member should _____________ for an emergency message.
b. If there is no one to receive the emergency message, the member attempting to deliver the message should
________________________.
5. When an emergency message must be delivered to a party out of the jurisdiction of the Department, the
________or the _______will deliver the emergency message by teletype to the appropriate
law enforcement agency.

4. a. just give the receiving party the telephone number and name of the party to contact
4.b.leave a telephone number and name of a party to contact on a note in an easily seen location
5.Communications Unit or the Security Desk

31

D. A cover officer(s) is dispatched to any situation that presents a potential for physical threat to the officer responding.
1. Assignment of a cover call is at the discretion of the _____, although an officer with primary report
responsibility may elect to request cover based on direct knowledge of the situation.

dispatcher

32

.05 RADIO TRANSMISSIONS
B._________regulations prohibit any form of superfluous, indecent, or unauthorized radio communications.

Federal Communications Commission

33

I. Code-One Call Transmission Sequence
3. The dispatcher gives the officer concise details about the call, repeating any numbers in the address twice.
(Cross street information is given only for code-two or code-three emergency calls);
a. The dispatcher asks the officer if _____which should be registering on the computer and if
he requires any further information.

he understood the call

34

I. Code-One Call Transmission Sequence
4. The officer acknowledges receipt of the call by responding with his entire call number and will state in clear language "______";

I copy - enroute

35

I. Code-One Call Transmission Sequence
5. Officers will identify using full call sign and state in clear language "______" upon arrival at the scene and
will identify using full call sign and state in clear language "in-service" upon completing the call.

on-scene

36

.06 FAILURE TO RESPOND
A. The failure of an officer to verbally respond after two (2) successive calls from the dispatcher initiates the following process:
1. The dispatcher time-stamps and completes SAPD Form #, _______, and notifies the
_________;

#116 Failure to Respond Form
Communications Unit supervisor

37

.06 FAILURE TO RESPOND
A. The failure of an officer to verbally respond after two (2) successive calls from the dispatcher initiates the following process:
6. The Communications Unit Director reviews and signs SAPD Form #116 and forwards copies to the officer's
_______and unit/shift commander for further disposition.

division/section commander