Insurance claims Flashcards
(12 cards)
Why is it important to have a good rapport with the insurance company?
Having a good rapport allows you to easily communicate with them regarding queries about the crew.
What is the typical time frame for filing a claim?
A claim must typically be filed within 24 hours of the incident.
What issues can cause a claim to be rejected?
Claims may be rejected if a crew member hides an injury or reports it late, such as after returning from holiday.
What should be done annually regarding insurance?
The insurance premium is renewed, and a new wording including a summary of coverage is emailed to the Purser.
What is essential when completing a claim form?
It is essential to differentiate between claims for crew members’ out-of-pocket expenses and claims for the company.
What does the Purser’s SOP state about claims during annual leave?
Claims incurred during annual leave will be for the individual to make.
What does MLC 2006 state regarding medical expenses for crew on board?
No crew should have to pay for any medical expense while on board.
What is the purpose of the medical confidential report form (MSF 4155)?
The form should accompany the crew whenever they visit the doctor or hospital.
What should be ensured for crew seeking medical attention?
Ensure they receive treatment without delay and have transportation, funds, and necessary documents.
What should be done with receipts after medical treatment?
All receipts should be retained and passed onto the Purser upon return to the vessel.
What should be done if further treatment is required?
Contact the insurance company, even if no claim is currently being made.
What should be inquired about if the current insurance coverage doesn’t offer counselling services?
Inquire about the cost to include counselling services for seafarers and propose it to the Captain/management company.
