Guest Welcome Folder Flashcards
What should a guest safety induction contain?
It should contain relevant information regarding the yacht, the crew, and the itinerary that the guests will experience while on-board.
Who writes the welcome letter for guests?
The Purser writes the welcome letter, and the Captain merely signs it.
What information may be included in a welcome folder?
The welcome folder may include:
- First few days of weather forecast
- Telephone numbers of guest cabins
- Telephone numbers of the Captain, Purser, and other HODs
- Instructions for dialing out to an outside line
- Wi-Fi passwords
- List of TV and film channels
- List of movies available
- Snack and beverage list
- Crew profiles
Why is it important to keep the guest welcome folder up to date?
It is vital to ensure the correct guest name, cabin allocation, and corresponding telephone number are included to avoid embarrassing situations.
What is a nice idea to leave for guests in addition to the welcome folder?
A welcome gift is a nice idea, which must be discussed with the owner if the vessel is a Charter vessel.
What are some examples of thoughtful gifts for guests?
Thoughtful gifts could include something memorable of the yacht, a framed picture of the crew, or a picture book of the cruise and places visited.
What should be considered when giving a thank you gift to the owner on a private vessel?
It should be something simple and thoughtful, taking into account the owner’s preferences.
