speech chapter 5 Flashcards
(16 cards)
communication that takes place within your career or at a job
Professional communication:
communication among other people
Interpersonal communication
communication in your personal life
Social communication:
the way you treat people
Courtesy:
the way you deal with people…. you treating someone a certain way depending on the situation or person
Tact
the mood that you verbally and non verbally create
Tone
A communication approach that is often pushy and brash
Aggressive tone
a communication approach that shows a lack of action and energy
Non assertive tone:
desired tone and its direct and tactful
Assertive tone
We spend ___ of our day interacting with other people
70%
you exhibit the ability to work well with others
People skills
If you have people skills there are 4 things your good at:
Making introductions
Participation affectively in conversations:
Offering and receiving criticism
Giving clear and accurate directions
conversation killers:
talking too much, talking too little, interruption
When receiving criticism there is 6 things to do:
Maintain your composure
Allow other to finish what they have to say
Don’t interrupt
Be a good listener
Ask questions
Thanks the person for his or her thoughts
Giving clear and accurate direction
Always be clear: use words that leave no interpretation or confusion
Always be complete: to be thorough
Always be considerate: to care about others and be appropriate
Always be concise: to be brief
Communicating with other cultures:
Do not mimic Italians hand gestures
Arrive on time for business meetings with the Germans
Keep your suit jacket on when dining with the French
Being reserved about displays of affection with the British
Bow at a 15 degree angle when meeting Japanese delegates
Make eye contact when you shake hands with Americans
Do not shake hands or exchange greetings with Russians in doorways
