Unit 3.1 - Training and Development in the Organization

Question 1

What is explicit knowledge vs. tacit knowledge?

Answer 1

Explicit knowledge - Data, information, documents, records, files (ex. in manuals, handbooks)

Tacit knowledge - Experience, thinking, competence, commitment, deed (difficult to explain to others)

Question 2

What are the 5 qualities employees should have to succeed in the workplace?

Answer 2

• Professionalism
• Teamwork
• Oral communication
• Ethics / social responsibility
• Reading comprehension

Question 3

What is are the terms for training funding – fixed amount, operating budget, and operating departments?

Answer 3

Fixed amount is allocated the training department each year.

Training costs come from the operating budget (ex. each department has a budget, like finance)

Operating departments contract with the training department to provide training.

Question 4

What is the cost per trainee?

Answer 4

Cost per Trainee = Total Costs of Training / Number of Trainees

Question 5

What is the systems model of training for evaluating a training initiative?

Answer 5

1. Assessment phase
   - Assess training needs and resources
   - Identify training objectives
   - Develop criteria
2. Training and Development phase
   - Pretest trainees
   - Select training methods and learning principles
   - Conduct training
3. Evaluation phase
   - Monitor training while training is conducted
   - Measure outcomes against criteria

Getting feedback the whole time -> back to assessment phase

Question 6

What is the ADDIE model of training?

Answer 6

• Analysis: gather data and identify discrepancies between actual performance and desired performance
• Design: determine goals and objectives; decide course content; plan delivery methods
• Development: create training materials or purchase them and modify them to meet objectives
• Implementation: deliver training program to desired audience
• Evaluation - compare training program results to the course objectives

Question 7

What are the 3 factors of a training needs analysis?

Answer 7

Organizational Analysis - How well the organization is achieving its goals

Task Analysis - Skills needed by the workforce to accomplish goals

Individual Analysis - Strengths and weaknesses of current employees

Represented by a box -
Org analysis on outside, task analysis is part of org, individual analysis is inside task