Chapter 4 Communications Flashcards

1
Q

Hypothetical Probe

A

What if questions

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2
Q

What are the first three parts of a cover letter?

A

Website job posting was found on
Excitement about the job
Your Qualifications for the job

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3
Q

Combination Resume

A

Mixture of chronological and functional resume

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4
Q

What are the 3 interviewing strategies

A

Directive
Nondirective
Combined

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5
Q

What is an example of non directive interviewing?

A

Interviewer asking broad questions

Ex: Tell me about yourself

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6
Q

Functional Resume

A

Highlights your skills rather than experiences

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7
Q

Reactive Probe Questions

A

Real life situation question

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8
Q

What is an example of an Reactive Probe question

A

Employee theft is a problem for our store.

HOW WOULD YOU DEAL WITH THIS?

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9
Q

Combined Interviewing

A

A mix of directive and non directive interviewing styles

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10
Q

Restatement Question

A

Prompting the interviewee to elaborate by repeating what they said

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11
Q

What are the 6 types of interviewing questions?

A
Open
Closed
Yes or No
Hypothetical Probe
Reactive Probe
Restatement
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12
Q

What are the final three parts of a cover letter?

A

Amount of money you want to get paid
Asking for an interview
Thanking employer for reading cover letter

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13
Q

What are the first 3 things that you put on a resume?

A

Contact Information
Objective
Education

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14
Q

What is an example of a restatement question?

A

What is your favorite hockey team?
New York Rangers
“NEW YORK RANGERS?!?!” interviewer yelled
*interviewer indirectly prompted me to elaborate on why I like the New York Rangers

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15
Q

What are the 3 types of resumes?

A

Chronological
Functional
Combination

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16
Q

What are the last 4 parts of a resume

A

Experience
Skills
Awards / Hobbies
References

17
Q

Non Directive Interviewing

A

When the INTERVIEWEE dictates the pace and topics of the interview

18
Q

Open Question

A

A general question

19
Q

What is an example of a chronological resume

A

(most recent experiences goes first)
2017 Viking Lifestyle Internship
2016 Worked With Autistic Kids
2015 William Paterson Poetry Contest

20
Q

Chronological Resume

A

Resume that is set up by time

21
Q

What is an example of direct interviewing

A

When the interviewers has all questions written down

Then they writes down all of the interviewee’s answers

22
Q

Closed Question

A

Simple and specific question

23
Q

Directive Interviewing

A

when the interviewer takes control of the situation