Operations managment test 1

Question 1

Physical Models

Answer 1

Smaller versions of a product

Question 2

Schematic Models

Answer 2

Graphs and charts

Question 3

Forecast Error

Answer 3

The difference between between what occurred and what was predicted

Question 4

What are the 3 types of Services?

Answer 4

Production Line
Self-Service
Personalized Service

Question 5

What is an example of a production line service?

Answer 5

Automated Car Wash

Question 6

What is an example of a self-service?

Answer 6

Supermarket

Question 7

What is an example of a personalized service?

Answer 7

Haircut

Question 8

Bounded Rationality

Answer 8

Limits your decision making skills

Question 9

What are the 4 types of job processes?

Answer 9

Job shop
Batch
Assembly Line
Continuous

Question 10

Job Shop Defintion

Answer 10

Small batch

Question 11

What is an example of Job Shop?

Answer 11

Appliance Repair

Question 12

Batch

Answer 12

Moderate amount of goods

Question 13

What is an example of batch?

Answer 13

Bakery

Question 14

Assembly Line (Process Type) Defintion

Answer 14

High volume standardized goods

Question 15

What is an example of an Assembly Line? (Process Type)

Answer 15

IPhone

Question 16

Continuous (process type)

Defintion

Answer 16

Extreme high volume of goods

Question 17

What is an example of continuous (process type)

Answer 17

Oil

Question 18

What are the 3 decision environments?

Answer 18

Certainty
Risk
Uncertainty

Question 19

Certainty Decision Environment

Answer 19

When you are very sure about you decision

Question 20

Risk Decision Environment

Answer 20

When you know some information but do not know everything

Question 21

Uncertainty Decision Environment

Answer 21

When you know nothing

Question 22

What is the formula for finding a percent?

Answer 22

after-before
——————
before