OBM Chapter 3 Flashcards
What are the 3 things that determine job satisfaction?
Discrepancy
Fairness
Disposition
Distributive Fairness
When resources are distributed equally
What are the 5 consequences of job satisfaction?
Absence of work Turnover Job Performance Customer Satisfaction Organizational Citizenship Behavior
Organizational Citizenship Behavior
When someone goes above and beyond what is required
Affective
Emotions and feelings
What are the 5 facets of Job Satisfaction?
Type of work Compensation and Benefits Attitude to your boss Relationship with coworkers Promotion Opportunities
Cognitive
The belief in the way things are
What are 3 types of fairness
Distributive
Procedural
Interactional
What are the 3 components of attitudes?
Cognitive
Affective
Behavioral
Discrepancy Theory
The gap between what you want versus what you are given
Disposition
How your personality affects your job satisfaction
Behavioral
How you behave towards someone or something
What is the Equity Method equation?
Inputs
Interactional Fairness
How well the outcome was communicated to the individual
Procedural Fairness
Process used to decide what outcomes are fair
