OBM Chapter 9 And 10 Flashcards

1
Q

Group

A

2 or more people who work independently to achieve a common goal

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2
Q

Team

A

2 or more people who work together to achieve a common goal

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3
Q

Formal Group

A

When group members are assigned to work together by the organization

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4
Q

Informal Group

A

Groups that happen naturally

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5
Q

Social Identity Theory

A

People get emotionally involved in the successes and failures of a group

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6
Q

Ingroup Favoritism

A

Seeing members of your group as better than society

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7
Q

Social Identity Threat

A

People who are looked down upon by being in a certain group

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8
Q

What are the 5 stages of Group Development?

A
Forming 
Storming
Norming 
Performing 
Adjourning
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9
Q

Forming

A

When the team is made

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10
Q

Storming

A

When conflicts arise

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11
Q

Norming

A

Issues are resolved

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12
Q

Performing

A

The team puts all of its energy in accomplishing the task

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13
Q

Adjourning

A

Members say goodbye to each other

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14
Q

What are the 3 parts to the punctuated equilibrium model?

A

Phase 1- Group makes no effort
Midpoint- Change in the groups approach
Phase 2- when more effort is being made

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15
Q

What are the 5 pieces of advice?

A
Prepare carefully for the first meeting 
Do not push people during Phase 1
Manage the midpoint carefully 
Give members appropriate resources 
Do not change the deadline
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16
Q

What are the 5 characteristics of group structure?

A
Size
Diversity 
Norms
Roles
Cohesiveness
17
Q

Diversity

A

Negative- Difficult to communicate

Positive- Perform better in creative tasks

18
Q

Norms

A

Acceptable behavior towards the members

19
Q

Roles

A

When someone has a specific position in a group

20
Q

Social Loafing

A

A group member lets others do the work for them

21
Q

5 ways managers can stop social loafing

A
Keep the group size small
Make the work interesting 
Make the members feel valued
Increase Feedback
Reward Group Performance
22
Q

Delphi Technique

A

A group giving their ideas anonymously