Flashcards in Chapter 12 Quiz Deck (20)
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1
Research shows that simplified jobs lead to all the following except _____.
increased productivity
2
After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ______ element of expectancy theory.
expectancy
3
It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____.
extinction
4
Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10–20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?
competence
5
A Scanlon plan is a type of ______ compensation plan.
gainsharing
6
Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____.
high need for affiliation
high need for affiliation
7
Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following?
task identity
8
McClelland's need for achievement corresponds most closely to _____
Maslow's self-actualization needs
9
Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.
high need for power
10
According to Herzberg, which of the following is an example of a motivating factor?
the work itself
11
An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?
self-actualization
12
Which of the following is not a contingency factor in the job characteristics model?
autonomy
13
Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?
personal
14
The motivating potential score (MPS) is calculated as part of using _____.
the job characteristics model
15
The need for status, reputation, and recognition are part of _____.
esteem
16
A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.
task significance
17
The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.
expectancy theory
18
According to Herzberg, which of the following is an example of a hygiene factor?
interpersonal relationships
19
Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.
pay-for-performance
20
