Chapter 15 Quiz Flashcards Preview

UNLV MGT301 - Victor Isbell > Chapter 15 Quiz > Flashcards

Flashcards in Chapter 15 Quiz Deck (20)
1

Which of the following is not a suggestion that may help you be a good listener?

memorize the details

2

Lee worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication.

encoding

An encoding barrier is one in which the message is not expressed correctly. Example: If your vocabulary is lacking or English is not your first language, you may have difficulty expressing to a supervisor, coworker, or employee what it is you mean to say.

3

Which of the following is not an element of the communication model?

decoder

The elements of the communication model:

sender, receiver, message, noise, and feedback.

4

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____.

externally

5

Which of the following is not a personal barrier to communication?

obsolete technology

Personal barriers are individual attributes that hinder communication

6

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?

an oversized ego

7

A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation?

newsletter

8

All of the following are rules for using smartphones except _____.

text during meetings or other conversations

9

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____.

feedback

10

Which of the following indicates how official communications should be routed?

organizational chart

The organizational chart indicates how official communications like memos, letters, reports, and announcements are supposed to be routed.

11

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

Rich

12

The more management levels through which a message passes, the _____.

more distorted the message may become

13

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

using prevention techniques like strong passwords

14

During the information gap between what someone says and processing the information, good listeners do which of the following?

mentally summarize what's been said

15

The statement "Young men are reckless" reflects a(n) _____.

stereotype

16

The grapevine is _____

used by employees when threatened or insecure

17

Of the following, which medium is the least rich?

flier on a bulletin board

18

The introduction to a business speech should _____.

get right to the point

19

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?

sender barrier

20

Which of the following is not a disadvantage of e-mail?

sheer number that must be handled by the average worker