Flashcards in Chapter 15 Notes Deck (53)
the transfer of information and understanding from one person to another
the person wanting to share information
person for whom the message is intended
translating a message into understandable symbols or language
interpreting and trying to make sense of the message
pathway by which a message travels
When the receiver expresses his or her reaction to the sender's message.
occurs when people restate in their words the crux of what they heard or read
any disturbance that interferes with the transmission of a message
indicates how well a particular medium conveys information and promotes learning
follow the chain of command and are recognized as official
Formal communication channels
flows from a higher level to a lower level
flows from a lower level to a higher level
flows within and between work units; its main purpose is coordination
flows between people inside and outside the organization
develop outside the formal structure and do not follow the chain of command
Informal communication Channels
unofficial communication system of the informal organization
the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority
Management by wandering Around (MBWA)
No message gets sent
The message is not expressed correctly
The communication channel is blocked
The recipient doesn't understand the message.
No message gets received
The recipient doesn't respond enough
The study of the meaning of words
Terminology specific to a particular profession or group
either aggressive, attacking, angry communication or passive, withdrawing communication
communication that is assertive, direct, and powerful
consists of oversimplified beliefs about a certain group of people
consists of messages sent outside of the written or spoken word
person's characteristic speaking patterns
represents “the use of technology to participate in several interactions at the same time,”
the desire to experience new and different things
the desire to have personalized products and choices
not taking “facts” and authority figures at face value
trust in people, products, and employers is important.
relationships are of key importance
keep things moving and interesting
instant feedback is expected
impatience for new and different user experiences
high-definition videoconference systems that simulate face-to-face meetings between users
defined as a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss
the right of people not to reveal information about themselves
thieves hijack your name and identity and use your good credit rating to get cash or buy things.
Internet-based and mobile technologies used to generate interactive dialogue with members of a network.
obtaining services, ideas, or content by soliciting contributions from a large group of people, especially the online community
Downsides of social media
Distraction, Leaving wrong impression, Replacing real conversation.
the process of actively decoding and interpreting verbal messages
tends to listen for pleasure, doing easy listening and tending to tune out when there's no amusement or humor in what he or she is listening to.
focuses on the speaker's feelings, concentrating on what he or she sees as well as says and reading people's body language and reactions.
tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, relating messages to his or her own experiences, waiting until all the information is available before expressing opinions
tries to determine the speaker's main message and important points, often taking copious notes and concentrating hard on what the speaker says. Discerning listeners are good listeners and like information that flows evenly.