Chapter 15 Notes Flashcards Preview

UNLV MGT301 - Victor Isbell > Chapter 15 Notes > Flashcards

Flashcards in Chapter 15 Notes Deck (53)
1

the transfer of information and understanding from one person to another

Communication

2

the person wanting to share information

Sender

3

person for whom the message is intended

Reciever

4

translating a message into understandable symbols or language

Ecoding

5

interpreting and trying to make sense of the message

Decoding

6

pathway by which a message travels

Medium

7

When the receiver expresses his or her reaction to the sender's message.

Feedback

8

occurs when people restate in their words the crux of what they heard or read

Paraphrasing

9

any disturbance that interferes with the transmission of a message

Noise

10

indicates how well a particular medium conveys information and promotes learning

Media Richness

11

follow the chain of command and are recognized as official

Formal communication channels

12

flows from a higher level to a lower level

Downward Communication

13

flows from a lower level to a higher level

Upward Communication

14

flows within and between work units; its main purpose is coordination

Horizontal Communication

15

flows between people inside and outside the organization

External Communication

16

develop outside the formal structure and do not follow the chain of command

Informal communication Channels

17

unofficial communication system of the informal organization

Grapevine

18

the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority

Management by wandering Around (MBWA)

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No message gets sent

Sender Barrier

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The message is not expressed correctly

Encoding barrier

21

The communication channel is blocked

Medium Barrier

22

The recipient doesn't understand the message.

Decoding Barrier

23

No message gets received

Receiver Barrier

24

The recipient doesn't respond enough

Feedback Barrier

25

The study of the meaning of words

Semantics

26

Terminology specific to a particular profession or group

Jargon

27

either aggressive, attacking, angry communication or passive, withdrawing communication

Defensive Communication

28

communication that is assertive, direct, and powerful

Nondefensive Communication

29

consists of oversimplified beliefs about a certain group of people

Stereotypes

30

consists of messages sent outside of the written or spoken word

Nonverbal Communication

31

person's characteristic speaking patterns

Linguistic style

32

represents “the use of technology to participate in several interactions at the same time,”

Multicommunicating

33

the desire to experience new and different things

Freedom

34

the desire to have personalized products and choices

Customization

35

not taking “facts” and authority figures at face value

Scrutiny

36

trust in people, products, and employers is important.

Integrity

37

relationships are of key importance

Collaboration

38

keep things moving and interesting

Entertainment

39

instant feedback is expected

Speed

40

impatience for new and different user experiences

Innovation

41

high-definition videoconference systems that simulate face-to-face meetings between users

Telepresence technology

42

defined as a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss

Security

43

the right of people not to reveal information about themselves

Privact

44

thieves hijack your name and identity and use your good credit rating to get cash or buy things.

Identity Theft

45

Internet-based and mobile technologies used to generate interactive dialogue with members of a network.

Social Media

46

obtaining services, ideas, or content by soliciting contributions from a large group of people, especially the online community

Crowsourcing

47

Downsides of social media

Distraction, Leaving wrong impression, Replacing real conversation.

48

the process of actively decoding and interpreting verbal messages

Active listening

49

tends to listen for pleasure, doing easy listening and tending to tune out when there's no amusement or humor in what he or she is listening to.

Appreciative Listener

50

focuses on the speaker's feelings, concentrating on what he or she sees as well as says and reading people's body language and reactions.

Empathic Listener

51

tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, relating messages to his or her own experiences, waiting until all the information is available before expressing opinions

Comprehensive Listener

52

tries to determine the speaker's main message and important points, often taking copious notes and concentrating hard on what the speaker says. Discerning listeners are good listeners and like information that flows evenly.

Discerning Listener

53

listens analytically, all the while formulating challenges to the speaker's points, asking lots of questions (perhaps to the point of being interruptive), and sometimes tuning out the speaker and missing data. If they receive too much illogical information, they often leave.

Evaluative Listener