Chapter 15 Notes Flashcards Preview

UNLV MGT301 - Victor Isbell > Chapter 15 Notes > Flashcards

Flashcards in Chapter 15 Notes Deck (53)
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1

the transfer of information and understanding from one person to another

Communication

2

the person wanting to share information

Sender

3

person for whom the message is intended

Reciever

4

translating a message into understandable symbols or language

Ecoding

5

interpreting and trying to make sense of the message

Decoding

6

pathway by which a message travels

Medium

7

When the receiver expresses his or her reaction to the sender's message.

Feedback

8

occurs when people restate in their words the crux of what they heard or read

Paraphrasing

9

any disturbance that interferes with the transmission of a message

Noise

10

indicates how well a particular medium conveys information and promotes learning

Media Richness

11

follow the chain of command and are recognized as official

Formal communication channels

12

flows from a higher level to a lower level

Downward Communication

13

flows from a lower level to a higher level

Upward Communication

14

flows within and between work units; its main purpose is coordination

Horizontal Communication

15

flows between people inside and outside the organization

External Communication

16

develop outside the formal structure and do not follow the chain of command

Informal communication Channels

17

unofficial communication system of the informal organization

Grapevine

18

the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority

Management by wandering Around (MBWA)

19

No message gets sent

Sender Barrier

20

The message is not expressed correctly

Encoding barrier

21

The communication channel is blocked

Medium Barrier

22

The recipient doesn't understand the message.

Decoding Barrier

23

No message gets received

Receiver Barrier

24

The recipient doesn't respond enough

Feedback Barrier

25

The study of the meaning of words

Semantics

26

Terminology specific to a particular profession or group

Jargon

27

either aggressive, attacking, angry communication or passive, withdrawing communication

Defensive Communication

28

communication that is assertive, direct, and powerful

Nondefensive Communication

29

consists of oversimplified beliefs about a certain group of people

Stereotypes

30

consists of messages sent outside of the written or spoken word

Nonverbal Communication