Chapter 31 - On the Job Flashcards Preview

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Flashcards in Chapter 31 - On the Job Deck (35):
1

The number one thing to remember in a service business is that your work revolves around:
A. Serving your clients
B. Making a profit
C. Making yourself happy
D. Helping your coworkers

A. Serving your clients

2

Which of these is NOT a standard method of compensation?
A. Salary
B. Commission
C. Salary plus commission
D. Salary minus tips

D. Salary minus tips

3

Being a good team player includes:
A. Focusing on your own work
B. Withholding your knowledge
C. Refusing to be subordinate
D. Striving to help

D. Striving to help

4

The common range for commission is:
A. 15-25%
B. 20-25%
C. 25-60%
D. 50-80%

C. 25-60%

5

When is the best time to think about getting your client back into the salon?
A. Before she gets to the salon
B. While she is still in the salon
C. Just after she leaves the salon
D. Several days after she leaves the salon

B. While she is still in the salon

6

Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?
A. Salary plus commission
B. Salary plus tips
C. Hourly rate
D. Weekly rate

A. Salary plus commission

7

The usual amount to tip is _____ of the total service ticket.
A. 10%
B. 15%
C. 20%
D. 25%

B. 15%

8

The practice of recommending and selling additional services to your client is known as:
A. Incentivizing
B. Retailing
C. Hard selling
D. Ticket upgrading

D. Ticket upgrading

9

The term ______ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist.
A. Salary
B. Wage
C. Commission
D. Tip

C. Commission

10

Which of these terms refers to customers who are loyal to a particular cosmetologist?
A. Client base
B. Walk-ins
C. Loyalists
D. Personnel

A. Client base

11

A(n) _______ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
A. Employment agreement
B. Resume
C. Job description
D. Rental agreement

C. Job description

12

The act of recommending and selling products to your clients for at-home use is known as:
A. Soft selling
B. Ticketing
C. Wholesaling
D. Retailing

D. Retailing

13

Which do these strategies will help you to effectively meet your clients' needs?
A. Always put yourself first
B. Be punctual
C. Say whatever is necessary to make a sale
D. Once you have a job stop learning and focus solely on working

B. Be punctual

14

A good job description outlines all BUT which of the following?
A. All of the employee's duties
B. All of the employee's responsibilities
C. The attitudes the employee is expected to have
D. The specifics of the individual employee's salary

D. The specifics of the individual employee's salary

15

Which of these is usually the best form of compensation for a new salon professional to start out?
A. Salary
B. Salary plus commission
C. Commission
D. Tips

A. Salary

16

If you default, it means that you:
A. Open a line of credit
B. Are asked to leave your job
C. Fail to pay back a loan
D. Pay your bills on time

C. Fail to pay back a loan

17

Which of these is a recommended method of increasing your income?
A. Lowering your prices for services
B. Spending more money
C. Retailing less
D. Working more hours

D. Working more hours

18

To be a proficient salesperson, it is recommended that you do all BUT which of the following?
A. Familiarize yourself with the features of the products you sell
B. Always use a hard sell approach
C. Ask client questions that determine a need
D. Deliver your sales talk in a relaxed, friendly manner

B. Always use a hard sell approach

19

Which of the following is NOT a recommended method for expanding your client base?
A. Rush through services so that you can see more clients each day
B. Send clients birthday cards with special offers inside
C. Start a business card referral program
D. Be reliable, positive and respectful of clients

A. Rush through services so that you can see more clients each day

20

It is recommended that you select which of the people as a role model?
A. A manager
B. Another stylist in the salon
C. A client
D. A vendor

B. Another stylist in the salon

21

If you have a conflict in the salon, feel free to discuss it with others in the salon.
T or F

False

22

Every client who enters the salon is a potential purchaser of additional services or merchandise.
T or F

True

23

As a team player, be willing to help a teammate by staying late or coming in early.
T or F

True

24

Most beauty professionals rely on human resources to research things like retirement plans and health benefits.
T or F

False

25

Recommending professional products to clients for at-home care is known as:
a. commission
b. upselling
c. retailing
d. servicing

c. retailing

26

Informing clients about a product without stressing that they purchase it is a(n):
a. assured sell
b. soft sell
c. hard sell
d. recommendation

b. soft sell

27

The most reliable method of compensation for a new salon professional is:
a. cash
b. salary
c. commission
d. tips

b. salary

28

A salary-plus commission structure is used to motivate practitioners to increase:
a. confidence
b. credit
c. productivity
d. skills

c. productivity

29

Income in addition to your regular compensation that must be tracked and reported on tax returns is:
a. evaluations
b. travel
c. tips
d. gifts

c. tips

30

The practice of recommending and selling additional services to clients is known as:
a. retailing
b. upselling
c. motivating
d. upgrading

b. upselling

31

One of the best ways to improve your performance is to:
a. cut your client's hair the way you prefer
b. find a role model
c. critique other coworkers
d. spend more time on every client

b. find a role model

32

Document that outlines all of the duties and responsibilities of a particular position in a salon or spa.
a. defaulting
b. ticket upgrading
c. job description
d. client base

c. job description

33

Not paying back your loans.
a. defaulting
b. ticket upgrading
c. job description
d. client base

a. defaulting

34

Practice of recommending and selling additional services to clients.
a. defaulting
b. ticket upgrading
c. job description
d. client base

b. ticket upgrading

35

Customers who are loyal to a particular cosmetologist.
a. defaulting
b. ticket upgrading
c. job description
d. client base

d. client base