Communication and Negotiation Flashcards
(28 cards)
What is communication?
The imparting or exchanging of information by speaking, writing or using other mediums
What are the main types of communication?
Verbal
Non Verbal
Written
Visual
Please name some forms of communication?
Email
Video Call
Telephone Call
Face to Face Meetings
letter
Advantages of Email?
- Complex technical information can be explained in a precise manner
- Creates a record
- Reliable
- Multiple parties can be informed at once
Disadvantages of Email?
- Less personal
- Unclear if received or read
- Language / tone may be misunderstood
- Information may be misunderstood
- No immediate response
Advantages of Telephone Calls?
- Instant connection
- Personal communication
- Versatile
- Saves time
Disadvantages of Telephone Calls?
- Lack of visual communication
- Connection issues
- Lack of record
- Information dump
Advantages of Face to Face meetings?
- Personal
- Boosts understanding
- Immediate feedback
- Encourages participation
Disadvantages of Face to Face meetings?
- Time consuming
- Costly
- Limited flexibility
- Environmental impacts
What are strong negotiation skills?
S – Strategy & Planning
P – Precise (Clear & Concise) Communication
E – Emotional Intelligence
C – Conflict Management
C – Choice Making (Decision Making)
What is meant by value for money?
It generally refers to the concept that an acquisition or purchase should provide the most beneficial balance of cost and quality.
What is the difference between a customer and a client ?
A customer is an individual who buys a service or product
A client is a repetitive purchaser of your services or products
What is negotiation?
Negotiation is dialogue between two parties where conflict exists.
Negotiation seeks to find common goal with an understanding of the interests and goals of all parties
What is an Employers Agent?
An employers agent is the clients representative under a D&B contract.
They ensure the work is carried out as per the contract.
Have to act in a fair reasonable manner
If you are chairing a meeting what should you set out in the agenda?
- Attendees
- Apologies
- Introductions
- Review previous actions/minutes
- any new items
- Any other business
- date of next meeting
What is an indication of a good final account discussion?
Both parties are happy with the outcome.
The costs agreed upon is within the clients budget.
What is value engineering?
Value engineering is where alternative materials and products are sought to increase the value to cost ratio by either increasing value or reducing cost.
Why is it important to communicate during a VE process?
To ensure that VE items are tracked properly and that any VE can be undertaken in a timely manner before it is too late to implement the changes.
What were the timelines for agreeing the final account on Court Lane?
Court Lane was ICD 2016
After PC, contractor has 6 months to provide the necessary documents for adjustment of final account.
If not provided in 6 months, CA can give a 1 month notice of requiring contractor documents.
If not provided after that 1 month period, the CA or QS can make their assessment using the information available to them.
Within 3 months of receipt of contractor’s information, the CA or QS must provide their assessment of the L&E and final adjustment.
On Court Lane, why did you choose to negotiate and agree the final account?
The contract does not state that negotiation and agreement is required
but we took this route to maintain good communication,
avoid the potential for a dispute and to maintain good working relationships.
On Court Lane, was there a significant difference between your final account assessment and the contractor’s?
It wasn’t significant. It was £10k-£15k. The majority of costs had been agreed through the construction period.
Court Lane - Is the mention of the final account talking about communication or negotiation?
With the clients permission, we chose to negotiate the final account in order to avoid any disputes going forward. We undertook communication with the contractor to ensure clear understanding of each others position and coming to an agreement that suited both parties.
What were the savings for the Value Engineering exercise at Elleray Community Hall?
Insitu brickwork window surround saving was £50,000
rooflight saving was £4,000 for 25%
glazing to stud partition saving was £15,000
What was the outcome in terms of negotiation in Court Lane? How did you determine that you were adequately compensated for the works undertaken, and what provisions would be in place should you both disagree with expectations versus reality?
A final account was successfully negotiated and both parties were happy with the outcome which was below the clients negotiation target budget.
If the negotiation had not been successful then the contractor could potentially raise the issue to mediation or maybe adjudication.
