Flashcards in Copy of ESP Ch 01 - Sheet1 Deck (38):
Four specific factors are changing the character of local gov't
demographic changes; tech. changes; changes in legal accountability; shift in employee expectations
______________ have largely transformed what was traditionally regarded as clerical work.
When work is decentralized, both supervisors and employees must have a clear understanding of what the __________ are.
One of the most significant effects of legal mandates is the greater percentage of the supervisor's time...
...that is spent managing admin processes that aren't directly related to service delivery
As a supervisor, you probably have to assume...
...that nearly every one of your decisions can be litigated
A rule-bound environment can...
....stifle creativity and hurt morale
Local governments are more likely to be sued because of _________ ______ ___________ than for any other reason.
human resource actions
Employees expect their jobs to fulfull more of their human needs, including:
friendship, affirmation, and acceptance
The Protestant ethic is a set of values centered on...
hard work, self-reliance, thrift, and respect for traditional authority
The Protestant ethic has been enlarged by the idea that productive workers are entitled to...
certain basic necessities such as decent housing, a job, health care assistance, and a reasonable retirement
Some workers are interested in careers that are less __________.
Workers view their skills as _________ to be marketed to various employers over a career.
instead of relying on their experience or longevity as their source of value, workers market ______ _____.
today's employees expect ___ ____ ___ ____ about the issues that directly affect them.
to make more decisions
Many people today expect their careers to lead to __________ and ________.
self-actualization and fulfillment
Jobs need to be ____ , ______, and _____.
interesting, meaningful, and enjoyable.
Top-down hierarchical management is giving way to ________ _____.
The 21st century supervisor is often more of a _____ than a commander.
Supervisors must learn to function as ______, fostering communication and cooperation.
The supervisor's work focuses on four fundamental tasks:
1. achieving results 2. sustaining teamwork 3. developing employees 4. fostering flexibility and accountability
Four personal habits will help the supervisor manage his responsibilities:
1. self-awareness 2. building working relationships 3. cultivating a management attitude 4. brokering competing interests
___________ is the first step to being a good supervisor
The best way to obtain an understanding of others is...
...to strive to understand yourself.
________ ___________ will help you to sense and adapt to changes in employee needs.
________ __________ can help you keep your personal beliefs from interfering with your supervisory decisions.
You must make sure that your views on sensitive subjects are not perceived as...
...abridging anyone's equal opportunity under the law
Effective supervisors build good working relationships by...
....creating an atmosphere of trust on the job.
You must find your own balance between...
...being 'one of the gang' and being the person in charge
You must relate to everyone in the workforce ____ _____.
Building good working relationships means being ____, _____, and ____.
fair, compassionate, and predictable
Employees respond positively to supervisors whom they ____ and ____.
respect and admire
People are generally more productive when they are doing...
....what they enjoy and what they do best.
The management attitude is a kind of understanding where supervisors...
...understand goals and processes of the organization, and how the work of individual employees advances those goals and processes.
One of the best tests of your ability as a supervisor is...
whether your employees work just as hard when you're not there
The effective local government supervisor is skilled at brokering competing _____, _____, and ______ so as to best serve internal and external customers.
interests, values, and perspectives
A compelling argument can be made that the people most vital to an organization's success are its' ____________.
7 questions: In the last ____, have I received recognition or praise for doing good work?