Copy of ESP Chapter 09 - Questions - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Chapter 09 - Questions - Sheet1 > Flashcards

Flashcards in Copy of ESP Chapter 09 - Questions - Sheet1 Deck (14):
1

coach

sets goals and provides advice to achieve

2

counselor

addresses perfomance provlems from personal stuff

3

mentor

role model

4

coaches tools

delegation + feedback

5

delegation - 3 parts

responsibility, authority, accountability

6

personal management interview program

type of feedback - private regular meeting

7

should counselor solve problems

no - assist in seeking solutions

8

empathy

ack others emotions w/out taking them as own

9

sympathy

taking on others emotions as own

10

exceptions to confidentiality of personal problems

danger to self or others

11

1st step when decline in performance

meet in private and discuss

12

informal mentoring

spontaneous, 2 people come together in learning relationship

13

formal mentoring

framework, time limit of 1 yr, regular meetings

14

should supervisor be mentor

no - not for direct reports