Copy of ESP Ch 04 - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Ch 04 - Sheet1 > Flashcards

Flashcards in Copy of ESP Ch 04 - Sheet1 Deck (18):
1

Good Planning can (4)

help you stay on top of things, give you time, produce better results, reduce stress

2

for supervisors, planning means determining (5)

WHAT needs to be done, the ORDER of tasks, WHEN to be completed, SUPPORT needed, WHO will do, expected QUALITY

3

A written plan cannot be ____.

forgotten

4

A good work plan should have (4)

statement of goals, step-by-step tasks, schedule of people and supplies, description of ways to measure progress

5

The main steps in making a plan (5)

1. stating goals 2. streamlining work 3. listing objectives, tasks, and activities 4. scheduling resources 5. checking progress

6

Goal statements should be SMART -

Specific, Measurable, Attainable, Results-based, Time-bound

7

A good procedures manual (3)

identifies goals and standards for jobs, breaks down work processes into tasks and activities, outlines steps to perform

8

Whereas general management involves simple, daily, and routine coordination, project management: (3)

involves a series of complex tasks, bounded by time and resources, clearly defined outcome

9

Five major tasks in project management:

initiating, planning, executing, controlling, and closing

10

Two things that happen during the initiating stage of project management:

project goals are written, and statement of work (SOW) is developed

11

what is a SOW

statement of work - a map for implementing the project goals

12

In the planning stage, you...(4++)

refine project scope, select team, list tasks and activities, sequence; schedule; work breakdown structure

13

The executing phase of project management involves (5)

schedule resources, meeting regularly, obtaining special talent, issuing updates, delegating tasks

14

Controlling a project requires the supervisor to...(4)

watch over project, monitor deviations, take corrective actions, evaluate changes

15

Tools for executing and controlling a project include: (3)

the Program Evaluation and Review Technique (PERT), Critical Path Method, Gantt Chart

16

Closing phase of project management involves (5)

shutting down operations, disbanding team, writing report, determining if outcomes were achieved, evaluating what was learned

17

Most supervisors only spend about ___ percent of their time on the activities that produce ___ of the results.

20 - 80

18

Tips for time managment (4)

focus on goal-related tasks, prioritize, break down large projects, keep an hourly log