Flashcards in Copy of ESP Ch 05 - Sheet1 Deck (20):
The organization shown on an org chart is the _____ organization
The informal organization exists because ...
...you cannot really force people to work together a certain way
The major models of formal organization are (5)
Line, Line-and-staff, functional, program/project, quality improvement
In a line organization ___________ has complete authority.
the person at the top
This type of organization is often used by public safety departments
This type of organization requires the person at the top to be an expert in all phases of the work.
It is hard to find and replace key people in this type of organiztion
Communications between departments in this type of organization is often difficult
This type of organization has experts advising top management
Conflicts often arise between advisors and line officials in this type of organization
This type of organization is made of specialized departments
This type of organization is more efficient than a line-and-staff organization
This type of organization has experts in the chain of command
In this type of organization, staff are assigned on the basis of their particular skills, regardless of the department they happen to work in
Program or project organization
Quality Improvement initiatives are usually undertaken to (6)
improve service, improve customer satisfaction, decrease cost, improve teamwork, increase morale, improve labor relations
This type of organization is philosophically based on the idea that employees know the work best
This type of organization is philosophically based on the idea that managements job is not to command and control, but to inspire and facilitate
Six building blocks of quality improvement organizations
work process improvement, continuous improvement, customer focus, teamwork, leadership, strategic planning
__________ is a systematic approach to improving the step-by-step ways in which work gets done.
work process improvement