Copy of ESP Ch 05 - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Ch 05 - Sheet1 > Flashcards

Flashcards in Copy of ESP Ch 05 - Sheet1 Deck (20):
1

The organization shown on an org chart is the _____ organization

formal

2

The informal organization exists because ...

...you cannot really force people to work together a certain way

3

The major models of formal organization are (5)

Line, Line-and-staff, functional, program/project, quality improvement

4

In a line organization ___________ has complete authority.

the person at the top

5

This type of organization is often used by public safety departments

line organization

6

This type of organization requires the person at the top to be an expert in all phases of the work.

line organization

7

It is hard to find and replace key people in this type of organiztion

line organization

8

Communications between departments in this type of organization is often difficult

line organization

9

This type of organization has experts advising top management

line-and-staff organization

10

Conflicts often arise between advisors and line officials in this type of organization

line-and-staff organization

11

This type of organization is made of specialized departments

functional organiztion

12

This type of organization is more efficient than a line-and-staff organization

functional organiztion

13

This type of organization has experts in the chain of command

functional organiztion

14

In this type of organization, staff are assigned on the basis of their particular skills, regardless of the department they happen to work in

Program or project organization

15

Quality Improvement initiatives are usually undertaken to (6)

improve service, improve customer satisfaction, decrease cost, improve teamwork, increase morale, improve labor relations

16

This type of organization is philosophically based on the idea that employees know the work best

quality improvement

17

This type of organization is philosophically based on the idea that managements job is not to command and control, but to inspire and facilitate

quality improvement

18

Six building blocks of quality improvement organizations

work process improvement, continuous improvement, customer focus, teamwork, leadership, strategic planning

19

__________ is a systematic approach to improving the step-by-step ways in which work gets done.

work process improvement

20

______ is based on the idea that every process can be improved

continuous improvement