Copy of ESP Chapter 11 - Questions - Sheet1 Flashcards Preview

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Flashcards in Copy of ESP Chapter 11 - Questions - Sheet1 Deck (25):
1

changed monitored - 2 dimensions

sequential phases in transition from 1 way of working to another AND progressive shifts in attitude and behavior

2

a model of the change process

chart to understand change process

3

steps in change project

ID need, ID desire, design solution, develop process, impleent

4

attitudes and behavior towards change

awareness of need, support, knowledge of how, ability, reinforcement

5

reason change fails

fail to develop strategy for change

6

when use pilot project

if change sweeping/threatening

7

compliance

feel they have to make change

8

commitment

want to make change - works better

9

participatory approach

mgt shares decision making power w/ employees

10

what generates creative energey

time constraints - can increase productivity

11

top priorities in analyzing work systems

efficiency and economy

12

questions asked to streamline work methods (4)

which needs improving, what are steps in job, what is better, is change good

13

problem solving steps (9)

name problem, brainstorm about causes, select cause, ID desired change, brainstorm solution, choose solution, write plan, implement plan, eval

14

if you can name the problem, you are more than __% of way to resolving it

60 %

15

80/20 rule

80% of problems are caused by 20% of causative factors

16

any job - has 3 parts

preparation, job, cleanup

17

2 rules - when breaking down job into steps

pick a subject and stick to it AND write description of every step

18

most jobs involve 1 of the following

person, object, form

19

for each step in job - record what

time and distance

20

how is time and distance recorded

minutes and feet

21

elapsed time

time from beginning to end of job

22

work time

time spent working on job

23

to implement change - consider 3 groups

people who must: approve it, consulted about it, informed about it

24

how to show appreciation after change implemented

thank them, write letters, recommend for promotion/pay, public recognition

25

successful change management has

strategy, communication, involvement