Copy of ESP Ch 02 - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Ch 02 - Sheet1 > Flashcards

Flashcards in Copy of ESP Ch 02 - Sheet1 Deck (32):
1

Four categories of Competing Values Framework

clan skills, adhocracy skills, market skills, hierarchy skills

2

Two axes of Competing Values Framework

Internal maintenance vs external positioning and Flexibility/Change vs Stability/Control

3

Flexibility/Change skills in Competing Values Framework

Clan skills and Adhocracy skills

4

External Positioning skills in Competing Values Framework

Adhocracy skills and Market skills

5

Stability/Control skills in Competing Values Framework

Hierarchy skills and Market skills

6

Internal Maintenance skills in Competing Values Framework

Clan skills, and Hierarchy skills

7

Where do Clan skills fall on the Competing Values Framework

Internal - Change

8

Where do Adhocracy skills fall on the Competing Values Framework

External - Change

9

Where do Hierarchy skills fall on the Competing Values Framework

Internal - Stability

10

Where do Market skills fall on the Competing Values Framework

External - Stability

11

Clan skills include

Communicating supportively, Building teams and teamwork, Empowering

12

Adhocracy skills include

solving problems creatively, articulating a vision, fostering innovation

13

Market skills include

motivating others, gaining power and influence, managing conflict

14

Hierarchy skills include

managing personal stress, managing time, managing self-awareness, analytical problem solving

15

Leaders ______, ______, _________.

set direction, articulate orgs vision, and transform individuals and the org

16

Managers ______, ______, _______ and______.

administer, monitor, direct, and refine current performance.

17

Managers __________; Leaders ________.

Managers do things right, Leaders do the right things.

18

A mission statement generally describes what an organization ____ __ ___.

wants to do

19

A vision statement generally describes what an organization ___ ___ ___.

wants to be

20

What does a goal state?

What must be done, who must do it, and when it must be completed.

21

Who is often the best source of ideas on how to get the job done effectively and efficiently?

Employees, who are closest to the work

22

Employees who _____ do what needs to be done even when the supervisor is not present.

self-manage

23

Four characteristics of supervisors who have the best chance of ID'ing and resolving problems early on?

1. approachable 2. constantly evaluate risks and problems 3. actively watch for small signs of trouble 4. look for trends or patterns

24

To catch problems while they are still small, it is important to develop _______.

empathy

25

Although it is often assumed that what workers want most is more money, over a hundred studies conducted during the past forty years have shown...

...that employees also want to have more control over their work.

26

One excellent way to mak jobs more interesting is to ____ ____ the members of your work team.

cross-train

27

Be a ____, not a ____.

be a leader, not a boss.

28

Involve employees in _____ ______ _____ for the work group.

Involve employees in setting clear goals for the work group.

29

Where possible, integrate employees' _____ ______ with those of the organization.

personal goals

30

Build and ____ a work team.

maintain

31

Delegate ____ _____ authority while maintaining your ______ authority.

Delegate task-related authority while maintaining your supervisory authority.

32

Strive to make jobs more ____ and ____.

intersting and challenging