Copy of ESP Chapter 10 - Questions - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Chapter 10 - Questions - Sheet1 > Flashcards

Flashcards in Copy of ESP Chapter 10 - Questions - Sheet1 Deck (30):
1

lower level need

basic - food and shelter

2

higher level need

acceptance, recognition, achievement

3

what motivates us

opportunities to satisfy our needs

4

Human side of enterprise

McGregor - Theory X and Y - styles of supervision

5

Theory X Supervisor

employees dislike work - need control and direction

6

Theory Y Supervisors

people are self disciplined and creative

7

Theory Z

complex theory person - needs and motives constantly vary

8

Maslows Hierarchy of Needs (5)

physiological, security, social, esteem, self-fulfillment

9

Hierarchy of needs - when must each be met

must meet lower level, before move to next

10

Hierarchy of needs - are higher needs more important

no

11

what is human behavior driven by

unsatisfied needs

12

after need satisfied - does it still drive behavior

no

13

Herzberg's hygiene and motivation factors - 2 sources

hygiene factors and motivators

14

are people motivated by hygiene factors

no - but will be dissatisfied if absent

15

hygiene factors

salary, working conditions, relations

16

motivators

responsibility, recognition, advancement

17

adapters

thrive in stable org w/ system of rules

18

adapters motivated by

desire to be precise, efficient, consistent

19

innovators

thrive in fluid environment - problem solving

20

public service as motivator - 4 types

samaritans, communitarians, patriots, humanitarians

21

samaritans motivated by

help underpriveledged

22

communitarians motivated by

desire to serve public - be involved in community

23

patriots motivated by

sense of duty and commitment to public good

24

humanitarians motivated by

desire to make difference

25

how to release higher levels of motivation

involve employees in decision making, goal setting and feedback

26

techniques to identify employees motivation

informal survey or focus group

27

way to increase satisfaction and improve motivation

job redesign and job rotation

28

job redesign

employee defines tasks and expectations

29

job rotation

employees do different jobs for period of time

30

is role of supervisor to provide motivation to others

no - release it and help channel capacity already there