Copy of ESP Ch 07 - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Ch 07 - Sheet1 > Flashcards

Flashcards in Copy of ESP Ch 07 - Sheet1 Deck (28):
1

Effective supervisors treat performance evaluations as a ______ process.

continuous

2

The evaluation process establishes _____ that you and the employee can use to measure performance.

benchmarks

3

A formal evaluation process does two things:

1) enables you to develop job standards 2) helps standardize performance evaluation

4

If supervisors make decisions on the basis of informal impressions, they will be...

...wrong most, if not all, of the time

5

Why are informal impressions often wrong?

because we confuse our own values, needs, and attitudes with the behavior we observe in others; and we do not observe carefully enough.

6

Evaluations should begin...

...the day a person accepts a job and a personnel file is opened

7

Evaluation should not be imposed on employees from...

....outside or above

8

Goals should include actions that are specifically designed to...

...fulfill the responsibilities spelled out in the job descriptions

9

Goals should be...

...challenging but realistic.

10

Effective feedback is _________ feedback.

continuous

11

The supervisor and employee should review goals frequently...

...during the first three to six months

12

Should the employee be praised for all jobs completed satisfactorily and on schedule during the annual performance evaluation?

yes

13

Should the employee be reprimanded for shortcomings during the annual performance evaluation?

no

14

Each supervisor should have at least ___ formal evaluations interview each year with his employees.

one

15

Should there be surprises in a formal interview?

no

16

How much notice should be given to employees before their annual performance interview?

plenty, 7 to 14 days

17

Where should the interview take place?

in a quiet neutral place, with no physical barriers between you and the employee

18

What should be done at the beginning of the performance review meeting?

state the purpose and goals of the meeting

19

What should be discussed first during the annual interview?

first discuss the performance ratings

20

In the annual interview, what should be discussed after the performance ratings?

developing goals

21

How should the interview be concluded?

with a summary of the major points, emphasizing the work that was accomplished, and plans for the next appraisal period

22

What is a good way to record factual information about an employee's progress?

the critical-incident log

23

What law governs performance reviews?

Title VII Civil Rights Act of 1964

24

Central Tendency Effect?

happens when supervisor rates everyone at the middle of the scale

25

Recency Factor?

when supervisor rates employee on recent events, ignoring the rest of the appraisal period

26

Halo Effect?

When a supervisor lets an employees performance in one area affect the rating of unrelated areas.

27

Personal Bias?

when appraiser allows factors not related to job duties influence employees performance ratings.

28

Leniency or Strictness?

the tendency of some supervisors to rate either too leniently or too harshly across the board