Flashcards in Copy of ESP Ch 07 - Sheet1 Deck (28):
Effective supervisors treat performance evaluations as a ______ process.
The evaluation process establishes _____ that you and the employee can use to measure performance.
A formal evaluation process does two things:
1) enables you to develop job standards 2) helps standardize performance evaluation
If supervisors make decisions on the basis of informal impressions, they will be...
...wrong most, if not all, of the time
Why are informal impressions often wrong?
because we confuse our own values, needs, and attitudes with the behavior we observe in others; and we do not observe carefully enough.
Evaluations should begin...
...the day a person accepts a job and a personnel file is opened
Evaluation should not be imposed on employees from...
....outside or above
Goals should include actions that are specifically designed to...
...fulfill the responsibilities spelled out in the job descriptions
Goals should be...
...challenging but realistic.
Effective feedback is _________ feedback.
The supervisor and employee should review goals frequently...
...during the first three to six months
Should the employee be praised for all jobs completed satisfactorily and on schedule during the annual performance evaluation?
Should the employee be reprimanded for shortcomings during the annual performance evaluation?
Each supervisor should have at least ___ formal evaluations interview each year with his employees.
Should there be surprises in a formal interview?
How much notice should be given to employees before their annual performance interview?
plenty, 7 to 14 days
Where should the interview take place?
in a quiet neutral place, with no physical barriers between you and the employee
What should be done at the beginning of the performance review meeting?
state the purpose and goals of the meeting
What should be discussed first during the annual interview?
first discuss the performance ratings
In the annual interview, what should be discussed after the performance ratings?
How should the interview be concluded?
with a summary of the major points, emphasizing the work that was accomplished, and plans for the next appraisal period
What is a good way to record factual information about an employee's progress?
the critical-incident log
What law governs performance reviews?
Title VII Civil Rights Act of 1964
Central Tendency Effect?
happens when supervisor rates everyone at the middle of the scale
when supervisor rates employee on recent events, ignoring the rest of the appraisal period
When a supervisor lets an employees performance in one area affect the rating of unrelated areas.
when appraiser allows factors not related to job duties influence employees performance ratings.