Copy of ESP Chapter 12 - Questions - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Chapter 12 - Questions - Sheet1 > Flashcards

Flashcards in Copy of ESP Chapter 12 - Questions - Sheet1 Deck (45):
1

critical role of supervisor

establish and maintain discipline

2

negative form of discipline

threat of reprisal

3

poor performance - traced to

boredom, misunderstand rules, unfairness, personal problem

4

steps to strengthen self discipline

issue clear rules, set example, communicate expectations, keep records

5

to know what's expected of them, employees should know

work to be done, quality, when done, and why

6

when are job standards communicated

at job interiew

7

what must new hires be told

policies/rules, standards, consequences

8

who maintains official personnel file

HR dept

9

what does work record for each employee contain

job responsibilities/goal, accomplishments, leave, discipline

10

employee development plan

details change expected in behavior

11

what governs access to personnel file

fed privacy laws

12

are employees able to view own personnel file

yes - encouraged to do so

13

who should personnel file be available to

management + employee

14

can supervisor keep private notes on employee

yes - separate from file

15

what is basis for discipline

change behavior or improve performance

16

5 steps when rule is violated

act promptly, get facts, decide on action, hold interview, use appeal procedure

17

should you notify violator you are looking into incident

yes - act promptly

18

good way to obtain facts

informal memo

19

serious offense

fighting, damage to property, drugs/alcohol on job

20

what is most appropriate action

least severe that is strong enough to convince that behavior won't be tolerated

21

steps in progressive discipline (7)

informal talk, spoken warning, written warning, suspension, salary reduction, demotion, dismissal

22

any record kept for informal talk

no

23

any record kept for spoken warning

yes - place in work file for period of time - not in permanent file

24

how long should spoken warning record be kept in work file

6 months

25

how long is suspension for

1-30 days

26

who needs to approve suspension

supervisor and HR

27

when is suspension used

major rule violated or repeated warnings

28

what to do before suspension decided on

give disciplinary interview

29

how is employee notified of suspension

letter - delivered by sup or cert main

30

is demotion likely to improve behavior

no - makes it worse

31

what is considered last resort for discipline

demotion

32

who authorizes demotion

department head

33

if demoted because they can't cope with job - is it discipline

no

34

when is transfer valid

when personality conflict between employee and supervisor

35

should transfer be used as discipline

no

36

what is point of disciplinary interview

get employees side of story

37

what to do if lose temper in disciplinary interview

stop interview and reschedule for later in day

38

what should be placed in work file after disciplinary interview

write-up of main discussion points and goals for improvement

39

what must be emphasized when explaining appeal process

they are protected from reprisal

40

if union employee - can only dismiss

for cause or for just cause

41

what rights do union employees get

right to rep and appeal to 3rd party

42

allegation

legal term for what you intend to prove

43

when asking for employee reply in writing, how long do they have

48 hrs from receipt of allegation

44

should you allow union employee to resign

yes

45

what should you tell employee at end of disciplinary interview

action you plan to recommend