Flashcards in Copy of ESP Ch 06 - Sheet1 Deck (26):
In most jurisdictions the _____ ______ department screens job applicants.
Equal employment guidelines say specifically that you must not disqualify a person because of (7):
race, sex, age, religion, nationality, disability, or other personal characteristics that have nothing to do with the job
You and the applicant will learn mor about each other if both of you are _____.
There should be no _____ _____ between you and the applicant
What kind of questions to avoid in an interview?
yes and no questions, and those with an obvious answer
What kind of questions to ask in an interview?
When should you think about your answer in an interview?
after the applicant finishes speaking
What about pauses in the conversation?
dont worry about them.
When should you write down your thoughts regarding an interviewee?
as soon as the interview is over
What should be done about the composition of a screening committee?
it should reflect the racial and gender diversity of the organization
______ ______ and ______ ______ are often used where there are a large number of applicants for a job.
assessment centers and performance examinations
A _______ ________ can be especially helpful if the position requires the operation of equipment or machines.
four main ingredients of a job orientation program:
1) welcoming the new employee 2) discussing expectations 3) explaining and informing 4) setting up a check-back system
The ___ ____ is critical to making a new employee feel welcome and at home.
early in the orientation period, two points should be made clear:
what you expect of the employee, and what the employee expects of the job
_____ ______ is essential in reinforcing your expectations.
As part of a check-back system, the supervisor can schedule a _____ review of the employees work for at least the first ___ ___.
monthly, six months
In the course of the training period it is important to remember that some employees may have ....
...unpleasant memories of their school days
What are the benefits of OJT?
work the organization way, check on correct job, learn better ways, learn new skills
Studies show that it is important to present information so that...
...both the left and right sides of the brain are stimulated
Training sessions should appeal to....
Steps should be taught...
...in the order in which they are actually done on the job
Employees will remember ___ something is done, if they know ___ it is done.
Without practice, ___% of instruction is lost in an hour, __% in a day, and __% in a week.
55, 65, 75
The elements of effective demonstration:
explain normally, repeat slowly, explain normally; all while demonstrating physically. Have employee demonstrate