Copy of ESP Ch 06 - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Ch 06 - Sheet1 > Flashcards

Flashcards in Copy of ESP Ch 06 - Sheet1 Deck (26):
1

In most jurisdictions the _____ ______ department screens job applicants.

human resources

2

Equal employment guidelines say specifically that you must not disqualify a person because of (7):

race, sex, age, religion, nationality, disability, or other personal characteristics that have nothing to do with the job

3

You and the applicant will learn mor about each other if both of you are _____.

relaxed

4

There should be no _____ _____ between you and the applicant

physical barriers

5

What kind of questions to avoid in an interview?

yes and no questions, and those with an obvious answer

6

What kind of questions to ask in an interview?

open-ended

7

When should you think about your answer in an interview?

after the applicant finishes speaking

8

What about pauses in the conversation?

dont worry about them.

9

When should you write down your thoughts regarding an interviewee?

as soon as the interview is over

10

What should be done about the composition of a screening committee?

it should reflect the racial and gender diversity of the organization

11

______ ______ and ______ ______ are often used where there are a large number of applicants for a job.

assessment centers and performance examinations

12

A _______ ________ can be especially helpful if the position requires the operation of equipment or machines.

performance examination

13

four main ingredients of a job orientation program:

1) welcoming the new employee 2) discussing expectations 3) explaining and informing 4) setting up a check-back system

14

The ___ ____ is critical to making a new employee feel welcome and at home.

first day

15

early in the orientation period, two points should be made clear:

what you expect of the employee, and what the employee expects of the job

16

_____ ______ is essential in reinforcing your expectations.

positive reinforcement

17

As part of a check-back system, the supervisor can schedule a _____ review of the employees work for at least the first ___ ___.

monthly, six months

18

In the course of the training period it is important to remember that some employees may have ....

...unpleasant memories of their school days

19

What are the benefits of OJT?

work the organization way, check on correct job, learn better ways, learn new skills

20

Studies show that it is important to present information so that...

...both the left and right sides of the brain are stimulated

21

Training sessions should appeal to....

....participants senses

22

Steps should be taught...

...in the order in which they are actually done on the job

23

Employees will remember ___ something is done, if they know ___ it is done.

how, why

24

Without practice, ___% of instruction is lost in an hour, __% in a day, and __% in a week.

55, 65, 75

25

The elements of effective demonstration:

explain normally, repeat slowly, explain normally; all while demonstrating physically. Have employee demonstrate

26

At the end of each training session, it is a good idea to...

...have the employees summarize the key points while you write them on the board