Copy of ESP Chapter 13 - Questions - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Chapter 13 - Questions - Sheet1 > Flashcards

Flashcards in Copy of ESP Chapter 13 - Questions - Sheet1 Deck (26):
1

what skill determines overall effectiveness of sup

handling complaints and grievances

2

every gripe that's ignored can become

grievance

3

griping

kind of complaining to let of steam

4

is change expected with gripes

no - make best of situation

5

what does complaint require

sup to take some sort of action

6

grievance

written expression of dissatisfaction w/ aspect of job outside of control

7

when issues is formal grievance not allowed on

management issues

8

grievance involves concern of

policy, procedure, regulations, treatment

9

what are management rights

org structure, work done, tools used, selection of sup, selection standards

10

grievance grows out of feeling of being treated

harshly or unfairly by org

11

what is sup first job with gripe/complaint

decide if grievance being voiced

12

causes of grievance

work assignment, conditions, coworkers, supervisor, personal

13

sexual harassment

form of misconduct that undermines integrity of wrokplace

14

ensure all members know - about sex harassment

policies, procedure for complaint, discipline

15

flare-up

refuse to follow orders or tell you off - danger sign

16

what to look for to indicate dissatisfaction

danger signals

17

ingredients for preventative maintenance program

talk w/ employes, provide outlet for complaints, monitor work conditions, show appreciation

18

supervisor is considered __ __ to let off steam

safety valve

19

one of most important role of sup is developing __ of employee

capabilities

20

what do most union grievance procedures require

grievance put in writing and reported to sup first

21

when should grievance be settled

by sup if possible

22

who's responsible to try and resolve grievance

immediate supervisor

23

is being responsible for investigation the same as being responsible to act on findings

no

24

you should not make statements about __ of grievance

merit

25

if you doubt your authority to act, ask who

HR or supervisor

26

every settled grievance is __ precedence

legal