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Flashcards in Module 2 Study Guide Deck (96):
1

Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages?
A. Abraham Maslow
B. Martin Johnson
C. Hans Selye
D. Christian Seyle

Hans Selye

2

Which of the following best describes the order of occurrence in the GAS theory of adaptation?
A. Fight or flight, alarm, return to normal, exhaustion
B. Exhaustion, alarm, fight or flight, return to normal
C. Alarm, fight or flight, exhaustion, return to normal
D. Alarm, fight or flight, return to normal, exhaustion

Alarm, fight or flight, exhaustion, return to normal

3

Which of the following best describes the fight or flight stage of the GAS theory?
A. The body becomes exhausted by its reaction to stress
B. The sympathetic nervous system prepares the body
C. The parasympathetic nervous system is activated
D. The body begins to perceive and be aware of stress

The sympathetic nervous system prepares the body

4

Which of the following best describes the return to the normal stage of the GAS theory?
A. The body becomes exhausted by its reaction to stress
B. The sympathetic nervous system prepares the body
C. The parasympathetic nervous system is activated
D. The body begins to perceive and be aware of stress

The parasympathetic nervous system is activated

5

Which of the following best describes a positive way to help cope with stress in the workplace?
A. Play loud music all day
B. Encourage employees to work through lunch
C. Decorate the office with bright, vivid colors
D. Instead of working through lunch to solve problems, take a break

Instead of working through lunch to solve problems, take a break

6

The three categories that stressors can be divided into do not include which of the following?
A. Pressure
B. Confrontation
C. Conflicts
D. Frustrations

Confrontation

7

Which of the following describes the end result of unrealistic expectations and a workaholic attitude?
A. Nervousness
B. Burnout
C. Role ambiguity
D. Self-actualization

Burnout

8

How many stages are associated with burnout?
A. Two
B. Five
C. Three
D. Four

Four

9

Which of the following is NOT an advantage of short-duration stress?
A. Accomplishing tasks within maximum time limits
B. Helping to focus on details
C. Helping to achieve difficult goals
D. Assisting to perform at best levels

Accomplishing tasks within maximum time limits

10

Which of the following is NOT associated wit the body's psychological response to stress?
A. Anxiety
B. Depression
C. Immune system disorders
D. Eating problems

Immune system disorders

11

Which of the following best describes one of the illnesses associated with longer-duration stress?
A. Fainting
B. Headache
C. Dyspnea
D. Panic attacks

Headache

12

Which of the following best describes a technique to prevent stress in the workplace?
A. Use color to create a bright, busy atmosphere
B. Close the office, but answer the telephone during lunch
C. Play loud music
D. Know your limits and be aware of your body's needs

Know your limits and be aware of your body's needs

13

Which of the following best describes how to achieve your long-term goals?
A. Set them to be accomplished in less than a year
B. Do not adjust or change them
C. Make short-term goals to get there
D. Stick with the goal no matter what happens

Make short-term goals to get there

14

Which of the following goals are focused and have precise boundaries?
A. Specific goals
B. Attainable goals
C. Measured goals
D. Realistic goals

Specific goals

15

Which of the following is an example of episodic stress?
A. Long-term unemployment
B. Dysfunctional relationships
C. Needless worrying
D. Chronic illness

Needless worrying

16

Which of the following is NOT one of the characteristics associated with burnout?
A. Role conflict
B. Role ambiguity
C. Role frustration
D. Role overload

Role frustration

17

Which of the following is a cause of long-term stress?
A. Environment
B. Powerlessness
C. Management style
D. All of the above

All of the above

18

Which of the following is NOT considered a change that should take place after you have entered the burnout stage?
A. Change the computer desktop picture
B. Think of the glass as half empty instead of half full
C. Make a concerted effort to say "No" to additional work
D. Establish some long- and short-term realistic goals

Think of the glass as half empty instead of half full

19

What can help prevent stress and panic associated with too much work?
A. Antidepressants
B. Planning and prioritization
C. Procrastination
D. Bright colors in the workplace

Planning and prioritization

20

What is a danger of the honeymoon stage?
A. Depression
B. Pulled in too many directions
C. Fatigue
D. Unrealistic expectations

Unrealistic expectations

21

Which of these traits are least likely to make a person vulnerable to burnout?
A. Poor social support networks
B. Perfectionist
C. Planner
D. Poorly nourished

Planner

22

Which of the following communication styles is direct and in-your-face?
A. Low-content
B. Low-context
C. High-context
D. High-content

Low-context

23

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?
A. Patients prefer a friendly office
B. Patients are more satisfied
C. Communication serves as the foundation for all patient care
D. The medical assistant obtains a better history

Communication serves as the foundation for all patient care

24

Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?
A. Does the doctor see patients on time?
B. Does the doctor give good injections?
C. Will the doctor prescribe what I want?
D. Will the doctor listen to what I have to say?

Will the doctor listen to what I have to say?

25

The principle barrier to communication at the point of care is which of the following?
A. Old age
B. Speech impairment
C. Emotional tension
D. None of the above

Emotional tension

26

Which of the following is NOT an example of bias or prejudice in today's society?
A. Certified medical assistants are qualified to work in most ambulatory settings
B. Physicians of one gender may be better than the other
C. Hostile attitudes toward people with a different value system than one's own
D. People who cannot afford health care should receive less care than those who can pay for full services

Certified medical assistants are qualified to work in most ambulatory settings

27

Which of the following is the person who decodes the message?
A. Sender
B. Message
C. Receiver
D. Messenger

Receiver

28

Which of the following is NOT one of the C's of communication?
A. Complete
B. Clear
C. Current
D. Concise
E. Cohesive

Current

29

Which of the following is most appropriately related to nonverbal communication as a language?
A. We learn nonverbal language first
B. We learn as toddlers
C. We learn nonverbal after verbal
D. We have to be taught

We learn nonverbal language first

30

When communicating within the health profession, which would not be considered a technique to keep in mind?
A. Good communication skills in establishing rapport with patients
B. Patients feel respected when they are called by their full name
C. Patients should be encouraged to not verbalize their feelings
D. Patients should be given technical information in a manner they can understand

Patients should be encouraged to not verbalize their feelings

31

Which of the following best describes the interview technique used when asking the patient, "Are you still taking your medication?"
A. Close-ended question
B. Open-ended question
C. Direct statement
D. Indirect statement

Close-ended question

32

Which of the following best describes the interview technique used when asking the patient, "What type of care will you have during your recovery?"
A. Close-ended question
B. Open-ended question
C. Direct statement
D. Indirect statement

Open-ended question

33

Which of the following takes place after the receiver has decoded the message sent by the sender?
A. Delivery
B. Feedback
C. Summary
D. Concentration

Feedback

34

Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?
A. Expressions vary by culture
B. One knows when you do not agree
C. People cannot hear if they cannot see your face
D. Each facet of the face sends a nonverbal message

Each facet of the face sends a nonverbal message

35

Which of the following best describes how the medical assistant should be positioned when communicating with a patient?
A. Stand directly over the patient so he can look up and see you clearly
B. Maintain a close, but comfortable, position to observe her verbal and nonverbal cues
C. Sit far away from the patient so you do not appear too friendly
D. Sit very close to the patient on the exam table so you can hear everything

Maintain a close, but comfortable, position to observe her verbal and nonverbal cues

36

Which of the following must be present to achieve effective verbal and nonverbal communication?
A. Masking
B. Clustering
C. Congruency
D. Projection

Congruency

37

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?
A. Abraham Martin
B. Abraham Maslow
C. Abraham Lincoln
D. Abraham Masters

Abraham Maslow

38

Which of the following is the highest level of hierarchy of needs?
A. Self-accomplishment
B. Self-actualization
C. Self-confidence
D. Self-rewards

Self-actualization

39

Mrs. Love has just seen the physician and as you walk her from the examining room she says, "Dr. Med sure was short with me today." You respond, "Did you get to spend all the time you needed?" Which of the following best describes the communication skill used in your response?
A. Masking
B. Congruency
C. Clustering
D. Feedback

Feedback

40

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?
A. Sublimation
B. Displacement
C. Repression
D. Denial

Denial

41

Which of the following best describes what must be considered when formulating the message in the communication style?
A. The four modes of communication must be taken into account
B. Only verbal communication should be taken into account
C. Only verbal communication and facial expression should be taken into account
D. Attentive listening is required

The four modes of communication must be taken into account

42

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?
A. Oh, that is okay.
B. Why did you not come earlier?
C. Why? Are you upset about something?
D. Do you think you should have had the check-up before now?
E. Many of our patients are late

Do you think you should have had the check-up before now?

43

When communicating, what percent of the message is actually communicated by the spoken word?
A. 70%
B. 7%
C. 27%
D. 3%

7%

44

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter?
A. Communication cycle
B. Hierarchy of needs
C. Interview techniques
D. Active listening

Hierarchy of needs

45

Which of the following is an example, according to the culture of the United States, of what is considered comfortable personal space in an intimate setting?
A. 1/2 foot
B. 1 1/2 feet
C. 1 foot
D. 1 1/2 to 4 feet

1 1/2 feet

46

"Tell me what you have been doing since you retired," is an example of which interview technique
A. Closed question
B. Indirect statement
C. Direct statement
D. Compensation

Indirect statement

47

The common gesture of finger-tapping might mean which of the following?
A. Indifference
B. Impatience
C. Discouragement
D. Anger

Impatience

48

Which of the following is NOT a roadblock to communication?
A. Sharing subjects
B. Reassuring cliches
C. Criticizing
D. Required explanations

Sharing subjects

49

Rather than implying that a patient is simply overreacting, a professional should
A. Be sincere, empathetic, and nonjudgmental
B. Reject the patient's ideas or comments if they are wrong
C. Speak for the patient so they do not need to speak
D. Remain silent

Be sincere, empathetic, and nonjudgmental

50

What is a good way to show respect for a shy and quiet patient?
A. By offering them constant feedback
B. Speaking for them
C. Discounting their anxiety
D. Occasional silence or pauses

Occasional silence or pauses

51

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?
A. Use play therapy
B. Provide health care options
C. Make health care a teaching opportunity
D. Permit ambulating

Make health care a teaching opportunity

52

Which of the following is NOT a definition of a life-threatening illness?
A. Terminal illness
B. Death imminent
C. Disease causing shorter lifespan
D. Any acute disease

Any acute disease

53

Which of the following is NOT an expected patient response to the news of a life-threatening illness?
A. Acts as if the information has never been share with them
B. Drastically changes priorities
C. Becomes happy and tells family and friends
D. Quietly continue their lives, changing little outwardly

Becomes happy and tells family and friends

54

Mrs. S has just found out that her husband has a life-threatening illness and informs both you and the physician that under no circumstances are you to tell her husband about the prognosis. Which of the following best describes this example?
A. Secretive wife
B. Person who is afraid of the diagnosis
C. Expression of cultural perspectives
D. Prejudice

Expression of cultural perspectives

55

Which of the following is a major disadvantage of not seeking care for an illness until it becomes very advanced?
A. It postpones the inevitable
B. The family can prepare without scaring the patient
C. The patient does not have to deal with death
D. Pain management and treatment may not work

Pain management and treatment may not work

56

Which of the following is an example of an Asian expression of pain?
A. General terms or relating the imbalance of the body
B. Descriptive words such as piercing or throbbing
C. Description of disturbances of the mind
D. Describing pain on a scale of 1 to 10

General terms or relating the imbalance of the body

57

Which of the following is the strongest influence in managing any patient's life-threatening illness?
A. Physician
B. Patient
C. Hospice
D. Family and those closet to the patient

Family and those closet to the patient

58

Palliative care focuses on
A. Medications and transfusions
B. VSED choices
C. Aid in dying
D. Relief of pain and stress

Relief of pain and stress

59

Which of the following is NOT an appropriate issue to discuss with patients facing a life-threatening illness?
A. Alternative methods of treatment
B. Health care directive and durable power of attorney
C. Planning for friends' needs
D. Discussing personal finances

Planning for friends' needs

60

To which of the following categories of patients does the Patient Self-Determination Act pertain?
A. Patients in nursing homes
B. Patients at personal homes
C. Patients receiving care from Medicare/Medicaid institutions
D. Patients receiving only hospice care

Patients receiving care from Medicare/Medicaid institutions

61

Which of the following is the main reason for discussing patient's needs with the patient?
A. To give the patient power in dealing with the illness
B. To provide the patient all the services he wants
C. To make sure all referrals are made
D. To give the family a patient "to do" list

To give the patient power in dealing with the illness

62

Which of the following is a major fear of patients with a life-threatening illness?
A. Food
B. Unable to meet financial obligations
C. Provider availability
D. Pain and loss of independence

Pain and loss of independence

63

Which of the following is the most appropriate therapeutic action of the medical assistant when a patient is estranged from his family?
A. Notify the patient's family
B. Notify the patient's friends
C. Give the patient referral for a local support group
D. Develop a personal friendship with the patient

Give the patient referral for a local support group

64

Which of the following is the most appropriate therapeutic response by the medical assistant to a patient with a life-threatening illness?
A. Capitalize on the patient's strengths
B. Build on the patient's own culture and coping abilities
C. Maintain hope
D. Show continued care and concern
E. All of the above

All of the above

65

In life-threatening illnesses, which of the following is considered the secondary patient?
A. Patient
B. Physician
C. Medical assistant
D. Family and friends

Family and friends

66

Which of the following is a likely treatment for cancer?
A. Surgery
B. Radiation
C. Chemotherapy
D. B and C
E. All of the above

All of the above

67

Which of the following is NOT a true statement regarding patients with HIV/AIDS?
A. The lives of patients with AIDS are greatly compromised due to their suppressed immune system
B. Some physicians prefer to discuss this illness as early or later stage HIV rather than AIDS
C. HIV least affects individuals who are relatively young
D. Many physicians will use the term AIDS when CD4 counts decline to less than 200

HIV least affects individuals who are relatively young

68

Which of the following is NOT a true statement regarding patients with end-stage renal disease?
A. Kidney failure has a reputation for being a gentle death
B. Patients urine output increases
C. Patients with some urine output may live for months after stopping dialysis
D. Patients with no urine output are likely to die within a week or two

Patients urine output increases

69

Which of the following is NOT one of Kubler-Ross's stages of grief?
A. Anger
B. Bargaining
C. Demanding
D. Denial
E. Acceptance

Demanding

70

In the acronym TEAR, the "T" stands for which of the following?
A. To experience the pain of the loss
B. To adjust to what was lost
C. To accept the reality of the loss
D. To reinvest in a new reality

To accept the reality of the loss

71

Criteria that may identify an illness as AIDS includes which of the following?
A. Opportunistic infection
B. Tumor
C. Severe body wasting
D. All of the above

All of the above

72

Become proficient in all back office clinical skills during the first year of employment
A. Long-term goal
B. Short-term goal

Long-term goal

73

Practice accuracy and proficiency when performing tasks and skills
A. Long-term goal
B. Short-term goal

Short-term goal

74

Plan ahead for each task performed by obtaining needed equipment and supplies
A. Long-term goal
B. Short-term goal

Short-term goal

75

Focus on office management during the third year of employment
A. Long-term goal
B. Short-term goal

Long-term goal

76

Add front office administrative tasks and skills to the routine during second year of employment
A. Long-term goal
B. Short-term goal

Long-term goal

77

Evaluate progress on a regular basis and identify areas that need improvement
A. Long-term goal
B. Short-term goal

Short-term goal

78

Focus on team-building skills
A. Long-term goal
B. Short-term goal

Short-term goal

79

Enroll in office management classes
A. Long-term goal
B. Short-term goal

Short-term goal

80

Mrs. Kind shows up for her appointment and puts her name on the sign-in sheet
A. Speaking
B. Listening
C. Gestures or body language
D. Writing

Writing

81

The medical assistant looks up, smiles, and nods at Mrs. Kind
A. Speaking
B. Listening
C. Gestures or body language
D. Writing

Gestures or body language

82

The clinical medical assistant calls Mrs. Kind's name to come in
A. Speaking
B. Listening
C. Gestures or body language
D. Writing

Speaking

83

Mrs. Kind gets up and follows the medical assistant
A. Speaking
B. Listening
C. Gestures or body language
D. Writing

Listening

84

A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment
A. Denial
B. Displacement
C. Repression
D. Projection
E. Rationalization

Projection

85

"I just have not had time to get the medication the doctor ordered."
A. Denial
B. Displacement
C. Repression
D. Projection
E. Rationalization

Rationalization

86

After the physician tells Mrs. James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her
A. Denial
B. Displacement
C. Repression
D. Projection
E. Rationalization

Displacement

87

Mr. Love calls his best friend to tell him about his son's surgery. When the friend calls to find out how the son is, Mr. Love does not remember calling him
A. Denial
B. Displacement
C. Repression
D. Projection
E. Rationalization

Repression

88

After the physician tells Mrs. Black her son must have immediate heart surgery, she responds by saying she will schedule the surgery in the summer after her son finishes the school year
A. Denial
B. Displacement
C. Repression
D. Projection
E. Rationalization

Denial

89

Strong belief in intervention by God
A. Judaism
B. Islam
C. Hispanic and Latino
D. Asian

Hispanic and Latino

90

Mind control of the body and maintaining a balance between natural forces and energy in the body
A. Judaism
B. Islam
C. Hispanic and Latino
D. Asian

Asian

91

Requires kosher food
A. Judaism
B. Islam
C. Hispanic and Latino
D. Asian

Judaism

92

Strong belief in intervention by Allah
A. Judaism
B. Islam
C. Hispanic and Latino
D. Asian

Islam

93

Used in making end-of-life decisions to prolong life
A. Living will or health care directive
B. Durable power of attorney for health care
C. Both

Living will or health care directive

94

Allows an individual to make health care decisions for the patient when the patient is unable
A. Living will or health care directive
B. Durable power of attorney for health care
C. Both

Durable power of attorney for health care

95

Should be copied and placed in the patient's medical chart that goes with the patient when she is admitted to the hospital
A. Living will or health care directive
B. Durable power of attorney for health care
C. Both

Both

96

Mandated by the Patient Self-Determination Act to be made available to patients
A. Living will or health care directive
B. Durable power of attorney for health care
C. Both

Both