Module 3 Study Guide Flashcards Preview

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Flashcards in Module 3 Study Guide Deck (163):
1

Which of the following best describes the authority that regulates the practice of medicine wit the intent of protecting citizens from harm?
A. Hospital Policies
B. State medical practice acts
C. American Medical Association
D. Federal regulations

State medical practice acts

2

Which of the following best describes the tort applicable to the unprivileged touching of one person by another?
A. Battery
B. Libel
C. Invasion of privacy
D. Slander

Battery

3

Which of the following best describes the tort applicable to the injury to another person's reputation, name, or character through written words?
A. Battery
B. Libel
C. Invasion of privacy
D. Slander

Libel

4

Which of the following best describes the tort applicable to the unauthorized release of patient information?
A. Battery
B. Libel
C. Invasion of privacy
D. Slander

Invasion of privacy

5

Which of the following is NOT a reason for a physician to have his license revoked?
A. Unprofessional conduct
B. Conviction of a crime
C. Formally withdrawing from a case
D. Personal of professional incapacity

Formally withdrawing from a case

6

Which of the following best describes a child patient who is a minor?
A. Patient who has reached the age of majority
B. Patient who is an emancipated minor
C. Patient who has not reached the age of majority
D. Patient who is a mature minor

Patient who has not reached the age of majority

7

Which of the following is a written order naming a specific date, time, and reason to appear in court?
A. Contract
B. Testimony
C. Tort
D. Subpoena

Subpoena

8

When a patient complains of back pain, shows up for a scheduled appointment, and allows the provider to perform an x-ray to diagnose and treat the ailment, what type of contract exists?
A. Written
B. Expressed
C. Implied
D. Breach

Implied

9

Which of the following best describes an example of an incompetent party in a contract?
A. Person with a terminal illness
B. Person over 100 years of age
C. Person under the influence of narcotics or alcohol
D. Person who is legally sane

Person under the influence of narcotics or alcohol

10

Which of the following best describes the outcome if an informed consent form was not secured as necessary before surgery was performed?
A. Medical assistant will be fired
B. Provider will be fired
C. May lead to litigation
D. Injury to the patient

May lead to litigation

11

Dr. King thinks a patient can no longer be effectively served by him and plans to dismiss the patient from her care. What are the legal charges Dr. King must be careful to avoid in doing this?
A. Criminal
B. Abandonment
C. Defamation of character
D. Uninformed consent

Abandonment

12

Which of the following best describes the legal violation if a medical assistant practices outside his scope of training?
A. Breach of the standard of care
B. Negligence
C. Public duty
D. Informed consent

Breach of the standard of care

13

Which of the following best describes the legal violation if a medical assistant does not use proper positioning to protect a patient from falling from an examination table?
A. Breach of the standard of care
B. Negligence
C. Public duty
D. Informed consent

Negligence

14

Which of the following best describes the legal violation if a medical assistant sends a patient's medical records to an insurance company without the patient's signature to release the information?
A. Standard of care
B. Confidentiality
C. Public duty
D. Informed consent

Confidentiality

15

A patient has cancer and tells the provider not to tell family members about the diagnosis. When the medical assistant talks to the patient's daughter, she states, "I am sorry to hear of your mom's illness." What right has been violated?
A. Standard of care
B. Confidentiality
C. Public duty
D. Informed consent

Confidentiality

16

A written agreement between providers and their clients for payment of medical bills in more than four installments and information on any finance charges is known as which of the following?
A. The Uniform Anatomical Gift Act
B. Truth in Lending Act
C. Americans with Disabilities Act
D. Controlled Substance Act

Truth in Lending Act

17

Which of the following patient cases does not require public reporting by the medical provider?
A. Knife wound
B. Head injury
C. Child abuse
D. Transmittable diseases

Head injury

18

Which of the following best describes the main purpose of the Good Samaritan law?
A. Removes legal liability from rescuers
B. Encourages health care professionals to help within their scope of training
C. Allows performance of cardiopulmonary resuscitation during rescues
D. Supplements the emergency medical services

Encourages health care professionals to help within their scope of training

19

Which of the following is NOT a provision of the Americans with Disabilities Act (ADA)?
A. Former abusers of drugs/alcohol cannot be denied employment
B. Disabled individuals are allowed access to public services
C. Persons with HIV/AIDS cannot be refused medical treatment by health professionals because of their health status
D. The law applies to all businesses

The law applies to all businesses

20

Which of the following is the highest authority in the Untied States?
A. Contract law
B. Constitutional law
C. Criminal law
D. Civil law

Constitutional law

21

Any individual who administers, prescribes, or dispenses any controlled substance is required to register with which of the following?
A. Federal Trade Commission
B. Internal Revenue Service
C. Medicare Audit System
D. Drug Enforcement Administration

Drug Enforcement Administration

22

Which of the following is a branch of government compromised of members of the U.S. Senate and House of Representatives?
A. Legislative
B. Supreme
C. Judicial
D. Executive

Legislative

23

Which of the following is NOT one of the four Ds of negligence?
A. Deposition
B. Derelict
C. Damage
D. Duty

Deposition

24

Which of the following claims of negligence would fit into the category of res ipsa loquitur?
A. Improper use of x-ray equipment
B. Failure to refer a client to a specialist
C. Failure to make a correct diagnosis
D. Leaving a gauze pad inside a patient after surgery

Leaving a gauze pad inside a patient after surgery

25

Which of the following best describes the purpose of a statue of limitations?
A. Maximum monetary award for patients who college from physicians found guilty of negligence
B. Period of time or deadline for initiating legal action
C. Limitations on the practice of referring by physicians
D. Limitation on the number of medical records providers can keep

Period of time or deadline for initiating legal action

26

Which of the following best describes a professional code of ethics?
A. Brings standards of moral and ethical behavior together in one place
B. Revokes the licenses of unethical practitioners
C. Provides a consistent guide of office protocol
D. Relieves lawmakers of some of their legal responsibilities

Brings standards of moral and ethical behavior together in one place

27

Which of the following best describes the principles of ethical and moral conduct set forth as they relate to the medical assistant?
A. AAMA Code of Ethics
B. Principles as outlined by the provider or employer
C. Hippocratic oath
D. Code of Hammurabi

AAMA Code of Ethics

28

Which of the following statements applies to a medical assistant's knowledge of information in a patient's life acquired in the course of employment?
A. It should be the topic of office discussions
B. It is considered confidential information
C. It should be discussed with the medical assistant's family
D. It should be divulged only to the patient's immediate family members

It is considered confidential information

29

Which of the following is NOT considered to be one of the five Ps of ethical power?
A. Patience
B. Power
C. Pride
D. Purpose

Power

30

Which of the following treatments is considered an ethical issue and has existing was or regulations directly affecting the issue?
A. Allocation of scarce medical resources
B. Abortion
C. Fetal tissue research
D. All of the above

All of the above

31

Which of the following is the most appropriate response when you are confronted with a patient procedure or treatment that is legal but is a bioethical dilemma?
A. Help the patient with the treatment even if you are morally opposed to it
B. Leave the profession so you do not have to face these dilemmas
C. Allow for the patient's right to treatment without your participation
D. Attempt to persuade the patient to change his mind

Allow for the patient's right to treatment without your participation

32

Which of the following best describes the potential of identifying genes that predispose individuals to certain illnesses and diseases and manipulating or altering those genes to prevent or cure the disease or illness?
A. Genetic counseling
B. Genetic engineering
C. Artificial insemination
D. Surrogacy

Genetic engineering

33

If an individual has suspected HIV/AIDS and she is infecting unsuspecting individuals, what should the physician do?
A. Physician can notify the person at risk
B. Physician can encourage the infected person to stop endangering others
C. If the patient refuses to tell the person at risk, the physician can contact the authorities
D. All of the above

All of the above

34

Which of the following best describes an example of information that would allow or require health professionals to report a confidence?
A. Change in marital status
B. Person's past drug addiction
C. Threat to another person with reason to believe it may be carried out
D. Person's sexual preferences

Threat to another person with reason to believe it may be carried out

35

A patient's medical chart and the information in it are the property of which of the following?
A. State board of medical examiners
B. Patient and family
C. Physician and the patient
D. State drug enforcement agency regional office

Physician and the patient

36

What are biological moral issues arising from advances in modern technology and sophisticated medical research called?
A. Binding issues
B. Reimbursement issues
C. Bioethical issues
D. Universal precautions
E. Biological issues

Bioethical issues

37

On the subject of ethics regarding abortion, which of the following is true?
A. A physician cannot be forced to perform an abortion
B. Employees may be forced to assist in an abortion if instructed by the physician to do so
C. A woman does not have the legal right to an abortion in the first trimester
D. None of the above

A physician cannot be forced to perform an abortion

38

In allocation of scarce health resources, ethical considerations include which of the following?
A. Who should receive health benefits and treatments?
B. How much money should spent and distributed?
C. Who will make decisions for allocation of resources and services?
D. All of the above

All of the above

39

Which of the following refers to a physician's directive that specifies an individual's end-of-life wishes?
A. Euthanasia
B. Advance directive
C. Brain death
D. Hospice

Advance directive

40

Training in disaster preparedness is done for which of the following?
A. Terrorist attacks
B. Epidemics
C. Fires
D. All of the above

All of the above

41

Stem cells in cord blood can help in which of the following diseases?
A. Children with newly diagnosed Type 2 diabetes
B. Sickle cell anemia
C. Adults with Type I diabetes
D. All of the above

Sickle cell anemia

42

Scientists have already closed which of the following?
A. Mice
B. Rabbits
C. Dogs
D. Only A and B
D. A, B, and C

A, B, and C

43

The process by which the ovum is fertilized in a culture dish, allowed to grow, and then implanted into the uterus is known as which of the following?
A. Surrogacy
B. In vitro fertilization
C. In vitro insemination
D. Ovulation

In vitro fertilization

44

Female Genital Mutilation
A. Includes only surrogacy
B. Has no side effects
C. Can cause infections and pregnancy complications
D. Is legal in the United States

Can cause infections and pregnancy complications

45

Assisted reproduction
A. Includes only surrogacy
B. Includes only artificial insemination
C. Does not include in vitro fertilization
D. Includes surrogacy, in vitro fertilization, and artificial insemination

Includes surrogacy, in vitro fertilization, and artificial insemination

46

The medical assistant office manger needs certain skills and qualities to be successful. Which list includes some of the qualities needed?
A. People skills, truthfulness, effective communication skills, objectivity
B. Truthfulness, effective communication skills, objectivity, social skills
C. Effective communication skills, objectivity, social skills, problem-solving skills
D. Objectivity, social skills, problem-solving skills, people skills

People skills, truthfulness, effective communication skills, objectivity

47

Which of the following is the most appropriate action of an office manager who makes a mistake?
A. Denies the mistake
B. Ignores the mistake
C. Admits the mistake and seeks to prevent it from happening again
D. Assigns someone else to correct the mistake

Admits the mistake and seeks to prevent it from happening again

48

Which of the following does NOT describe an advantage of teamwork in the office?
A. It builds problem-solving skills
B. It flatters the team members
C. It improves office efficiency and morale
D. It encourages independence

It encourages independence

49

Which of the following is NOT part of the brainstorming process?
A. Everyone contributes ideas for a solution
B. All of the possible solutions are reviewed for workability
C. Solutions are prioritized
D. A needs assessment is performed
E. One person is assigned to implement a solution

One person is assigned to implement a solution

50

Which of the following best describes the purpose of a procedures manual?
A. Guide for employees describing specific tasks
B. Rationale for office behavior
C. Opportunity for employees to write a procedure
D. Education tool for patients about office procedures

Guide for employees describing specific tasks

51

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?
A. Check with the office manager
B. Read the policy manual
C. Ask another employee
D. Read the procedures manual

Read the procedures manual

52

Which of the following would NOT be a marketing tool?
A. Seminars
B. Brochures
C. Sponsor of health events
D. Computer games

Computer games

53

Which of the following would NOT be included in facility and equipment management?
A. Physical plant or building maintenance
B. Inventory of supplies
C. Equipment maintenance
D. Procedures manual

Procedures manual

54

As an office manager, which behavior will most likely reflect your professional competence?
A. Shaking nervously while taking information
B. Using eye contact infrequently
C. Inaccurate verbal and written communication
D. Being courteous and diplomatic

Being courteous and diplomatic

55

Which type of marketing tool would be most effective to announce new staff, promote a new service, or publicize a series of seminars?
A. Newsletter
B. Brochure
C. Press release
D. Special events

Press release

56

When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
A. 20 minutes
B. 15 minutes
C. 30 minutes
D. 10 minutes

10 minutes

57

Which of the following best describes the staff member most likely responsible for preparing payroll checks?
A. Physician
B. Administrative assistant
C. Office manager
D. Receptionist

Office manager

58

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?
A. History of the practice
B. Financial policies
C. Acceptable insurance plans
D. Scheduling policies
E. Map and directions

Financial policies

59

A summary report of which of the following payroll forms must be sent to the Social Security Administration each year according to federal law?
a. W-4
B. W-6
C. 941
D. W-2

W-2

60

Which of the following is NOT an example of a fringe benefit made to full-time employees?
A. Paid holidays
B. Health insurance
C. Transportation costs
D. Profit-sharing options

Transportation costs

61

Which of the following best describes the most common time period for a new employee to be placed on probation?
A. 7 days to 2 weeks
B. 2 to 4 weeks
C. 60 to 90 days
D. 1 year

60 to 90 days

62

Which of the following is NOT considered a proven means of time management?
A. Handle items once
B. Develop a to-do list
C. Guard your time
D. Never delegate work

Never delegate work

63

Which of these are NOT a way for health care institutions to use social media?
A. To make your organization a source of medical information
B. To convey a medical diagnoses
C. To convey health management information
D. To present medical reminders

To convey a medical diagnoses

64

Social networking should NOT be used in which of the following ways?
A. To criticize the competition
B. To recruit new employees
C. To build community
D. To engage customers

To criticize the competition

65

Which is probably NOT an effective method of reducing employee stress?
A. Properly training employees for their jobs
B. Holding regular meetings to discuss employee concerns
C. Jumping to conclusions to save time
D. Encouraging teamwork

Jumping to conclusions to save time

66

Which of the following is NOT a task of the human resources manager?
A. Creating office policy manuals
B. Hiring and recruiting personnel
C. Interpreting legal regulations
D. Providing employee training

Interpreting legal regulations

67

Which of the following is NOT considered appropriate material for a policy manual?
A. Employment policies
B. Wage and salary policies
C. Employee conduct expectations
D. Insurance billing techniques

Insurance billing techniques

68

Which of the following is true regarding a job description?
A. Completed with the human resources manager and new personnel
B. Discarded when the employee leaves the office position
C. Updated on an annual basis
D. Updated only when an employee leaves

Updated on an annual basis

69

Which of the following would the human resources manager most likely NOT look for when reviewing resumes?
A. Supplemental education received
B. Training related to the position
C. Unexplained gaps in employment
D. Age, sex, and race of applicant

Age, sex, and race of applicant

70

When is NOT the best time to offer employee training?
A. During a lunch period
B. After the office opens for the day
C. Before the office opens for the day
D. After the office closes for the day

After the office opens for the day

71

According to the U.S. Department of Labor, Bureau and Labor Statistics, medical assistants are listed in the top ten occupations with the employment growth much faster than average through which of the following years?
A. 2010
B. 2018
C. 2009
D. 2020

2018

72

The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race, color, religion, sex, age, or national origin?
A. 1977
B. 1967
C. 1964
D. 1974

1964

73

Which of the following interview questions would be inappropriate?
A. What is most important to you about this job?
B. How would a co-worker describe you?
C. Do you have any health problems that might affect your job performance?
D. What are your weaknesses?

Do you have any health problems that might affect your job performance?

74

Which of the following is the most appropriate action when performing interviews?
A. Discuss specific salaries
B. Wait until the second interview before discussing a specific salary
C. Make a job offer as soon as you like a candidate, even if there is more applicants
D. Schedule interviews back to back

Wait until the second interview before discussing a specific salary

75

Which of the following best describes the law that requires employers to verify the right of employees to work in the United States?
A. Immigration Reform Act
B. Equal Pay Act
C. Civil Rights Act

Immigration Reform Act

76

Which of the following statements is NOT true regarding the objective of a smoking policy?
A. Promotes health
B. Sets an example for patients
C. Covers staff only
D. Encourages employee morale and productivity

Covers staff only

77

Which of the following is NOT one of the elements of professionalism?
A. Speed
B. Communication
C. Initiative
D. Integrity

Speed

78

Which of the following may NOT be an effective tool for recruiting?
A. Facebook
B. LinkedIn
C. Networking
D. Newspaper advertisements

Newspaper advertisements

79

What should one NOT look for when evaluating a candidate's resume?
A. Education
B. Good "fit" for the job
C. Errors
D. Religious background

Religious background

80

When the final interview is complete, what should the HR manager NOT do?
A. Offer the interviewee the job
B. Compare notes with the others involved
C. Check references
D. Discuss impressions with others involved

Offer the interviewee the job

81

Which is NOT true regarding Personnel Records?
A. They are open to all members of management
B. All documentation and correspondence related to each employee must be kept there
C. Files are destroyed when an employee leaves or is let go
D. The file includes information normally maintained for payroll

They are open to all members of management

82

OSHA mandates which of the following?
A. Employees must receive equal pay for equal work
B. Employees must be protected from all risks
C. Employees must be aware of risks associated with chemical hazards
D. Employees must wear HazMat suits at all times

Employees must be aware of risks associated with chemical hazards

83

The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?
A. Five or more
B. Ten or more
C. Fifteen or more
D. Twenty-five or more

Fifteen or more

84

When should an employer ideally pay for an employee's continuing education?
A. When the cost is inexpensive
B. When the employer is afraid the employee is thinking of quitting
C. When it benefits the employee on the job
D. When the employee is really interested in the topic

When the employer is afraid the employee is thinking of quitting

85

Emancipated minors are allowed to give consent for medical treatment
TRUE/FALSE

True

86

A Physician Orders for Life-Sustaining Treatment (POLST) cannot be rescinded once in effect
TRUE/FALSE

False

87

Uniform anatomical gift acts allow persons 16 years and older and sound of mind to make a gift of all or any part of their bodies
TRUE/FALSE

False

88

In some states, minors may give consent and be protected by confidentiality and privacy laws, even though their parents may still be financially responsible for their medical bills
TRUE/FALSE

True

89

A physician has a legal responsibility to report suspected child abuse
TRUE/FALSE

True

90

A durable power of attorney is issued for purposes of health care decisions only
TRUE/FALSE

False

91

A living will is another name for an advance directive of a patient's end-of-life wishes
TRUE/FALSE

True

92

The POLST form is to be completed by the health care provider
TRUE/FALSE

True

93

Physicians have the right to refuse to participate in abortions
TRUE/FALSE

True

94

A physician is free to choose to whom he will provide services but may not refuse on the basis of any illegal discrimination
TRUE/FALSE

True

95

Physician-assisted suicide is illegal in all states
TRUE/FALSE

False

96

It is always unethical for physicians to engage in fee splitting
TRUE/FALSE

False

97

Hospice discourages cardiopulmonary resuscitation, IV therapy, and feeding tubes
TRUE/FALSE

True

98

Ethics refers to personal choices, whereas morals are more of a philosophy related to making judgments about right and wrong
TRUE/FALSE

False

99

Providers can take a certain number of patients on a reduced cost basis or provide free services
TRUE/FALSE

True

100

Employers are encouraged to hire an ethically diverse group of medical professionals
TRUE/FALSE

True

101

Stalking is not considered a form of abuse
TRUE/FALSE

False

102

Whether a state requires IPV (Intimate Partner Violence) to be reported will depend in part upon whether a weapon is used
TRUE/FALSE

True

103

Having written policies means not having to determine a policy on a case-by-case basis
TRUE/FALSE

True

104

Be prepared with an alternate candidate for a position should the preferred candidate respond negatively
TRUE/FALSE

True

105

The interview is usually conducted by two people if second interviews are anticipated
TRUE/FALSE

False

106

"Why did you leave your last job?" is a general question common in interviews
TRUE/FALSE

True

107

Personnel records are usually kept for a period of 6-8 years after employees leave the practice
TRUE/FALSE

False

108

A voluntary separation occurs when an employee's performance is poor or there has been a serious violation of the office policies
TRUE/FALSE

False

109

Full-time employees generally work 30 hours or more per week
TRUE/FALSE

True

110

To verify that all employees are authorized to work, employers are required by law to have the job candidate complete an eligibility verification (I-9) form.
TRUE/FALSE

True

111

The medical assistant gave the wrong medication, causing harm to the patient
A. Subject to criminal law
B. Subject to civil law

Subject to civil law

112

A large amount of money was stolen
A. Subject to criminal law
B. Subject to civil law

Subject to criminal law

113

Domestic violence occurred
A. Subject to criminal law
B. Subject to civil law

Subject to criminal law

114

An applicant was denied employment due to former alcohol abuse
A. Subject to criminal law
B. Subject to civil law

Subject to civil law

115

A promise was made to cure the patient, when a cure may not be possible
A. Subject to criminal law
B. Subject to civil law

Subject to civil law

116

A provider consults with another provider regarding the patient's condition without the patient's knowledge
A. Ethical
B. Unethical

Unethical

117

Confidentail information concerning a patient is provided to an insurance company without first obtaining the patient's authorization
A. Ethical
B. Unethical

Unethical

118

A provider charges a patient for multiple or complex insurance forms
A. Ethical
B. Unethical

Ethical

119

A provider exposes dishonest conduct rendered by his colleague to the disciplinary board
A. Ethical
B. Unethical

Ethical

120

A medical assistant discusses a patient's problems with the patient's provider employer
A. Ethical
B. Unethical

Unethical

121

Dr. Allen returns a portion of his fee to Dr. Bailey as a compensation for a referral
A. Ethical
B. Unethical

Unethical

122

A new provider in town buys a full-page advertisement that announces how fees are determined and rendered
A. Ethical
B. Unethical

Ethical

123

The medical chart and the information in it are withheld because of an unpaid bill
A. Ethical
B. Unethical

Unethical

124

A provider decides to discontinue her services to a patient. She informs the patient with an official notice to withdraw from the case
A. Ethical
B. Unethical

Ethical

125

In the course of a physical examination, a provider discovers that his patient has a STD, and he reports this information to the State Board of Health
A. Ethical
B. Unethical

Ethical

126

The patient requests her provider to inform her of the nature and purpose of her treatment. The provider refuses, telling the patient it's best to leave the decision for the treatment option to the provider
A. Ethical
B. Unethical

Unethical

127

In the provider's absence, the medical assistant suggests medication for the patient to try until the provider can be contacted
A. Ethical
B. Unethical

Unethical

128

The provider is prescribing medication only from the pharmaceutical company in which he holds stock
A. Ethical
B. Unethical

Unethical

129

In an abuse case, the provider treats the "abuser" as a victim also
A. Ethical
B. Unethical

Ethical

130

At the last moment before surgery, a provider enlists another surgeon to operate without the patient's knowledge and consent
A. Ethical
B. Unethical

Unethical

131

Pushing, pinching, force-feeding, and shaking
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Physical

132

Fondling, touching, kissing without permission, and coerced nudity
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Sexual

133

Exploitation of elders' resources
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Financial

134

Abandonment, failure to provide basic food, shelter, or care
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Neglect

135

Pornography or prostitution, use of child's image in media
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Sexual exploitation

136

Social isolation, humiliating, insulting, and controlling
A. Neglect
B. Physical
C. Emotional/Psychological
D. Sexual
E. Financial
F. Sexual exploitation
G. Incest

Emotional/psychological

137

Transitional stage that provides opportunity for the student to apply the theory learned in the classroom to a health care setting
A. Benchmark
B. Mentor
C. Shadow
D. Practicum/Externship

Practicum/Externship

138

A person assigned to assist in training
A. Benchmark
B. Mentor
C. Shadow
D. Practicum/Externship

Mentor

139

To follow a supervisor in order to learn facility protocol
A. Benchmark
B. Mentor
C. Shadow
D. Practicum/Externship

Shadow

140

Making comparisons to different organizations to see how they accomplish tasks
A. Benchmark
B. Mentor
C. Shadow
D. Practicum/Externship

Benchmark

141

Adjusting vacation schedules
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Staffing requirements and appointment schedules

142

Authorizing payroll
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Employee time sheets

143

Reviewing whether patient demographics and HIPAA requirements are current
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Medical records

144

Ensuring malpractice insurance contracts are current
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Personnel data

145

Negotiating maintenance contracts
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Equipment and supplies requests and inventory data

146

Practicing financial status reports
A. Personnel data
B. Medical records
C. Employee time sheets
D. Financial and billing reports
E. Equipment and supplies requests and inventory data
F. Staffing requirements and appointment schedules

Financial and billing reports

147

Provide an in-house demonstration on new office equipment
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Planning employee training and education

148

Present the office policy manual and discuss its key elements
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Orienting and training personnel

149

Conduct an exit interview
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Dismissing employees

150

Implement using probationary reviews
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Dismissing employees

151

Provide a current job description
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Recruiting and hiring personnel

152

Encourage monthly continuing education programs
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Planning employee training and education

153

Implement OSHA-related training sessions
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Complying with all personnel laws

154

Demonstrate the use of any specialized equipment
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Orienting and training personnel

155

Use networking to meet office needs
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Recruiting and hiring personnel

156

Adhere to anti-discrimination policies
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Complying with all personnel laws

157

Encourage participation by paying employees for time
A. Recruiting and hiring personnel
B. Orienting and training personnel
C. Dismissing employees
D. Complying with all personnel laws
E. Planning employee training and education

Planning employee training and education

158

Emergency protocol
A. Policy manual
B. Procedures manual

Procedures manual

159

Mission statement
A. Policy manual
B. Procedures manual

Policy manual

160

HIPAA compliance
A. Policy manual
B. Procedures manual

Policy manual

161

Safety issues
A. Policy manual
B. Procedures manual

Procedures manual

162

Details of procedures performed
A. Policy manual
B. Procedures manual

Procedures manual

163

Employment issues
A. Policy manual
B. Procedures manual

Policy manual