Chapter 4: Lesson 3

Question 1

Empathy

Answer 1

The ability to identify with another person’s feelings, attitudes, or thoughts.

Question 2

Rapport

Answer 2

A relationship in which two people understand each other’s ideas, have respect for one another, and communicate well.

Question 3

Reflective listening

Answer 3

The process of seeking to understand the meaning of the speaker’s words and restating the idea back to the speaker to confirm that they were understood correctly.

Question 4

Active listening

Answer 4

Listening style that involves having genuine interest in what the speaker is saying; requires the listener to fully concentrate to understand the speaker’s message.

Question 5

Closed-ended questions

Answer 5

Directive questions that can be answered with one word, typically a yes or no.

Question 6

Open-ended questions

Answer 6

Nondirective questions that can’t be answered with a simple yes or no; they require critical thinking to formulate a response.

Question 7

Collecting summaries

Answer 7

Short sentences that continue the client’s thoughts and add momentum to the conversation.

Question 8

Linking summaries

Answer 8

Summaries that tie together information the client has presented, perhaps even from previous sessions.

Question 9

Transitional summaries

Answer 9

Summaries used to wrap up a session or announce a shift in focus.

Question 10

Affirmations

Answer 10

Positive statements about character strengths.