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Flashcards in Business SMB / TV Deck (40)
1

What wifi coverage relates to SMB?

Small businesses, seating areas, and waiting areas

2

What wifi coverage relates Outdoor areas?

Aerial strand, main streets, Shop, dine, relax/wait, and commute areas

3

At what website can a COMCAST Business customer access the Online Welcome Kit?

business.comcast.com/welcome

4

At what website can a COMCAST Business customer access help and support topics?

businesshelp.comcast.com

5

The ________ is a detailed, thorough analysis of all of the features currently existing at a customer site.

Site Survey

6

What is the default address to login to the commercial gateway?

10.1.10.1

7

What is the default username and password that customers can use to login to the commercial gateway?

username:cusadmin
password:highspeed

8

What is the 2/4 pattern?

2 seconds of ring, 4 seconds of silence.

9

The IP address that field technicians or DOJ can use to remotely login to commercial gateways or EMTAs is known as:

The Cable Modem Maintenance IP

10

What is the name of the tool used for troubleshooting and configuring Business Gateways and provides visibility to Customer Account Status, Billing/Rates Configuration, IP Assignment in IP Control and IP Configuration?

IP Automation Tool (IPAT)

11

The Comcast Business Speed Test Challenge will give a potential customer ___ if we can’t offer them a faster speed or bigger savings on their Internet service.

$150

12

What is the highest DOCSIS Internet Access Speed that Comcast Business offers and what are the download/upload speeds it provides?

Deluxe 150, 150/20Mbps

13

What is the data cap for all Comcast Business Internet Plans over DOCSIS?

There are no data caps for business customers.

14

How many email boxes are included with all Comcast Business Internet Plans and what is the price for each additional email box?

2 email boxes included, each additional is $6.99

15

Microsoft Outlook 2010 is included with which Comcast Business Internet plans and what is the storage space provided per email box?

Included with all Business Internet plans. 25GB of storage per email box.

16

Comcast Business Ethernet Dedicated Internet (EDI) provides symmetrical dedicated bandwidth up to what speed?

10Gbps

17

Comcast offers our business customers two different email options, what are they?

Comcast.net and Business Class Email

18

Organizations that provide space on a server they own (either shared or dedicated) for use by clients and may also provide data center space and connectivity to the Internet for servers they do not own to be located in their data center.?

Web Host

19

An FCC mandated requirement that all Comcast customers be provided a Security PIN when contacting Comcast for assistance?

Customer Proprietary Network Information (CPNI)

20

How many Norton Internet Security Online licenses are included with Comcast Business Internet plans?

3 licenses are included

21

Which standard protocol allows users to download email from a Server?

POP3

22

What is the Comcast Business Credo?

Turn to us first. We will be the company to look to first for the communications products and services that connect people to what’s important in their lives.

23

What is Business Acumen?

A Keen and Deep Understanding of Business.

24

Deluxe 100 has download speeds that are 2X faster than this type of line from the phone company.

T3 Line (DS3)

25

Deluxe 100 has download speeds that are 60X faster than this type of line from the phone company.

T1

26

What speed test should be used to verify proper download speeds utilizing a computer that meets minimum requirements?.

speedtest.comcast.net

27

What is the Ethernet requirement for Deluxe 100.

Gigabit

28

As a general rule, Smart Packet Detection in the BWG should be enabled or disabled?

Disabled

29

The end of a BCI device bootfile name where it says c0X, which indicates what?

The number of public Dynamic IPs the bootfile will allow handing out.

30

The BWG can be put in this mode which disables all radios, MoCA and turns the device into a stand-alone modem that typically a business may connect into a switch etc.

Bridge Mode

31

This replaced the 1+1=BEN Program for Comcast Business

Inner Circle

32

What type of fee is charged to Comcast for the use of public rights of way, and for the regulation and oversight of the cable system?

Franchise Fee

33

Name 4 examples of establishments that would be considered "public view" situations.

Those with liquor licenses, retail television sales, primary purpose is dining/entertainment, or charges an admission fee

34

What are the benefits of Business Class TV?

High quality, reliability, cost effective, content

35

What is the maximum amount of DVR's that a business can have on one account?

0

36

What are the 4 Business Class TV Service Levels?

Basic, Information and Entertainment, Standard, and Preferred

37

Which Business Class TV customers are required to sign a service order agreement/contract prior to starting service?

All of them.

38

What is the name of the service that offers a
collection of 45 commercial-free, CD-quality music stations programmed by category?

Music Choice

39

IR LED, Visible LED, Non-Volatile Memory,
Microcontroller, Batteries and Key Matrix are typical elements of what customer friendly equipment?

Remote Control

40

A video interface that carries separate luminance and chroma signals, usually on a four-pin mini-DIN connector is called what?

S-Video