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Flashcards in CommTech Jeopardy Tryout Questions Deck (96)
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1

Founded by Ralph Roberts, Daniel Aaron and Julian Brodsky as American Cable Systems in what year?

1963

2

Partnered with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

1997

3

Incorporated as Comcast Corporation?

1969

4

Announced and gained FCC approval for a merger with NBCUniversal?

2010

5

Became majority owner of Golf Channel and Versus?

2001

6

What kind of TV tends to have projection tube/lens alignment problems that can degrade the picture?

Rear Projection TVs

7

What kind of TV has a large screen and can weigh up to several hundred pounds?

Cathode Ray Tube (CRT) TVs

8

What kind of TV can receive unscrambled channels without using a set-top box?

Cable Compatible (or cable ready) TVs

9

What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?

Plasma TV

10

What kind of TV has the best resolution and a long life span?

LCD

11

What are the 7 guiding principles of Think Customer First?

Integrity, Commitment, Dependability, Teamwork, Responsiveness, Gratitude, and Community

12

What was done to help put the Credo into action?

The Comcast Customer Guarantee was implemented.

13

What is the Comcast credo?

We will deliver a superior experience to our customers everyday. Our products with be the best and we will offer the most customer friendly and reliable service in the market.

14

What does the "X" in Xfinity stand for?

It's about cross platform features and the infinite technological possibilities to come.

15

What are the Comcast Touchtones?

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility

16

The ability to rewind, fast forward, pause, etc. with only one live tuner?

Trick play

17

What are the top three features of the X1 Platform?

1. An interactive TV experience
2. Easier search & personalized recommendations
3. Record up to four shows while watching another

18

How do I access the diagnostics screen on the XG1/RNG150N?

1. Hold down "Exit" for more than five seconds
2. Press down arrow twice
3. Press the "2" button.

19

Ability to record up to __ hrs of SD and __ hrs of HD

300 hrs of SD and 60 hrs of HD

20

What are the four ways I can find out more information or help about the X1 platform?

1. Call 1-877-896-8678, 24 hours a day
2. Visit xfinity.com/X1
3. Chat online with a Comcast customer service representative at comcastsupport.com/X1
4. To view Help Videos, press Xfinity on your remote, navigate to Settings and select Help

21

Used if the Line of Business does not require actual equipment?

Placeholder

22

What prevents us from calling a customer for sales and telemarketing?

Do Not Call Policy

23

This CDV feature allows the customer to indicate to a caller that they are not presently accepting calls?

Call Screening

24

What two companies provide the soft switches for our voice product?

Cisco and Cedar Point

25

This allows you to direct inbound Internet traffic to a specific application or computer within a private LAN via a predefined port(s)?

Port Forwarding

26

This provides the ability to dynamically open a specific inbound port based on a request from a local computer or user?

Port Triggering

27

This allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address?

True Static IP Port Management

28

This enables you to restrict specific local hosts from accessing particular Internet applications?

Port Blocking

29

Similar to the way that a cable MAC address works, this is the unique address for the WAN-DATA interface of the gateway?

port 443

30

This BCDV feature allows different phone numbers to reach the same phone line with a different ring pattern?

Distinctive Ring