Flashcards in CommTech Jeopardy Tryout Questions Deck (96)
Founded by Ralph Roberts, Daniel Aaron and Julian Brodsky as American Cable Systems in what year?
Partnered with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?
Incorporated as Comcast Corporation?
Announced and gained FCC approval for a merger with NBCUniversal?
Became majority owner of Golf Channel and Versus?
What kind of TV tends to have projection tube/lens alignment problems that can degrade the picture?
Rear Projection TVs
What kind of TV has a large screen and can weigh up to several hundred pounds?
Cathode Ray Tube (CRT) TVs
What kind of TV can receive unscrambled channels without using a set-top box?
Cable Compatible (or cable ready) TVs
What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?
What kind of TV has the best resolution and a long life span?
What are the 7 guiding principles of Think Customer First?
Integrity, Commitment, Dependability, Teamwork, Responsiveness, Gratitude, and Community
What was done to help put the Credo into action?
The Comcast Customer Guarantee was implemented.
What is the Comcast credo?
We will deliver a superior experience to our customers everyday. Our products with be the best and we will offer the most customer friendly and reliable service in the market.
What does the "X" in Xfinity stand for?
It's about cross platform features and the infinite technological possibilities to come.
What are the Comcast Touchtones?
Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility
The ability to rewind, fast forward, pause, etc. with only one live tuner?
What are the top three features of the X1 Platform?
1. An interactive TV experience
2. Easier search & personalized recommendations
3. Record up to four shows while watching another
How do I access the diagnostics screen on the XG1/RNG150N?
1. Hold down "Exit" for more than five seconds
2. Press down arrow twice
3. Press the "2" button.
Ability to record up to __ hrs of SD and __ hrs of HD
300 hrs of SD and 60 hrs of HD
What are the four ways I can find out more information or help about the X1 platform?
1. Call 1-877-896-8678, 24 hours a day
2. Visit xfinity.com/X1
3. Chat online with a Comcast customer service representative at comcastsupport.com/X1
4. To view Help Videos, press Xfinity on your remote, navigate to Settings and select Help
Used if the Line of Business does not require actual equipment?
What prevents us from calling a customer for sales and telemarketing?
Do Not Call Policy
This CDV feature allows the customer to indicate to a caller that they are not presently accepting calls?
What two companies provide the soft switches for our voice product?
Cisco and Cedar Point
This allows you to direct inbound Internet traffic to a specific application or computer within a private LAN via a predefined port(s)?
This provides the ability to dynamically open a specific inbound port based on a request from a local computer or user?
This allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address?
True Static IP Port Management
This enables you to restrict specific local hosts from accessing particular Internet applications?
Similar to the way that a cable MAC address works, this is the unique address for the WAN-DATA interface of the gateway?