CommTech Jeopardy Tryout Questions Flashcards Preview

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Flashcards in CommTech Jeopardy Tryout Questions Deck (96)
1

Founded by Ralph Roberts, Daniel Aaron and Julian Brodsky as American Cable Systems in what year?

1963

2

Partnered with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

1997

3

Incorporated as Comcast Corporation?

1969

4

Announced and gained FCC approval for a merger with NBCUniversal?

2010

5

Became majority owner of Golf Channel and Versus?

2001

6

What kind of TV tends to have projection tube/lens alignment problems that can degrade the picture?

Rear Projection TVs

7

What kind of TV has a large screen and can weigh up to several hundred pounds?

Cathode Ray Tube (CRT) TVs

8

What kind of TV can receive unscrambled channels without using a set-top box?

Cable Compatible (or cable ready) TVs

9

What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?

Plasma TV

10

What kind of TV has the best resolution and a long life span?

LCD

11

What are the 7 guiding principles of Think Customer First?

Integrity, Commitment, Dependability, Teamwork, Responsiveness, Gratitude, and Community

12

What was done to help put the Credo into action?

The Comcast Customer Guarantee was implemented.

13

What is the Comcast credo?

We will deliver a superior experience to our customers everyday. Our products with be the best and we will offer the most customer friendly and reliable service in the market.

14

What does the "X" in Xfinity stand for?

It's about cross platform features and the infinite technological possibilities to come.

15

What are the Comcast Touchtones?

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility

16

The ability to rewind, fast forward, pause, etc. with only one live tuner?

Trick play

17

What are the top three features of the X1 Platform?

1. An interactive TV experience
2. Easier search & personalized recommendations
3. Record up to four shows while watching another

18

How do I access the diagnostics screen on the XG1/RNG150N?

1. Hold down "Exit" for more than five seconds
2. Press down arrow twice
3. Press the "2" button.

19

Ability to record up to __ hrs of SD and __ hrs of HD

300 hrs of SD and 60 hrs of HD

20

What are the four ways I can find out more information or help about the X1 platform?

1. Call 1-877-896-8678, 24 hours a day
2. Visit xfinity.com/X1
3. Chat online with a Comcast customer service representative at comcastsupport.com/X1
4. To view Help Videos, press Xfinity on your remote, navigate to Settings and select Help

21

Used if the Line of Business does not require actual equipment?

Placeholder

22

What prevents us from calling a customer for sales and telemarketing?

Do Not Call Policy

23

This CDV feature allows the customer to indicate to a caller that they are not presently accepting calls?

Call Screening

24

What two companies provide the soft switches for our voice product?

Cisco and Cedar Point

25

This allows you to direct inbound Internet traffic to a specific application or computer within a private LAN via a predefined port(s)?

Port Forwarding

26

This provides the ability to dynamically open a specific inbound port based on a request from a local computer or user?

Port Triggering

27

This allows you to open or close specific inbound ports to connected computers or firewalls configured with a public routable IP address?

True Static IP Port Management

28

This enables you to restrict specific local hosts from accessing particular Internet applications?

Port Blocking

29

Similar to the way that a cable MAC address works, this is the unique address for the WAN-DATA interface of the gateway?

port 443

30

This BCDV feature allows different phone numbers to reach the same phone line with a different ring pattern?

Distinctive Ring

31

This BCDV feature is designed to ensure the customers' name and number is marked "private" or "Anonymous" on every call made from the offivce?

Caller ID Blocking per Line

32

IP Phone services, such as Business Class Digital Voice, transmit calls over a ______ network?

private

33

Internet phone services transmit phone calls over a ______ network, such as the Internet?

public

34

What are the 4 Business Class TV service levels?

1. Business Class TV Basic
2. Business Class TV Info & Entertainment
3. Business Class TV Standard
4. Business Class TV Preferred

35

What is the Xfinity WiFi Hotspot coverage area inside of a home?

25 Meters

36

What is the Xfinity WiFi Hotspot coverage area inside a small business?

40 Meters

37

In 2012, Xfinity WiFi footprint grew from 5,000 to _____ Hotspots?

25,000

38

What are the three pay per use options available to Non-Xfinity subscribers?

1-hour, 1-day, 1-week

39

True or False - The Access Point with the WiFi Hotspot service has 4 Lan ports enabled for use?

False - The Lan Ports are disabled

40

A keen and deep understanding of business?

Business Acumen

41

What are the 5 Do's of Communication?

Listen, Clarify, Be Attentive, Be Empathetic, and Share Knowledge

42

What are the two types of Business Class Television?

Public View and Private View

43

Which Business Class product is designed specifically for global companies with distributed workforces?

Teleworker

44

What are the 4 types of 802.11 wireless networks?

B, A, G, N

45

This feature automatically fine-tunes your thermostat and creates customized usage reports?

EcoSaver

46

What are the 4 XHS packages available to our customers?

Control 100, Control 150, Secure 300, Secure 350

47

Extends WiFi coverage to create a stronger home WiFi network, for more reliable connections to the Xfinity Home touch screen controller and cameras?

WiFi repeater

48

Creates a high-bandwidth Ethernet connection that utilizes your home's electrical wiring?

Powerline Device (HomePlug)

49

What are the three types of audio quality?

Stereo, Mono, Surround Sound

50

This audio format is used for both DVD and HDTV programming?

Dolby Digital .1

51

The number of scans from the left side of the display to the right and back that occur in one second is known as what?

Horizontal Scan Rate

52

Name the 5 Digital Video Formats

480i, 480p, 720p, 1080i, 1080p

53

Name the 5 different remote control types?

Infrared remote, Radio Frequency (RF), Universal, Learning remote, Programmable

54

The 3 Found Fathers of Comcast are?

Daniel Aaron, Julian Brodsky, and Ralph Roberts.

55

In 2002, Comcast launched these two new XTV products?

Video On Demand and High Definition Television

56

In 1963 Comcast was founded, but its original name was what?

American Cable Systems

57

Any site can sent traffic to any other site, within a customer's network, through a single Ethernet Interface.

Any-To-Any Connectivity

58

Symmetrical dedicated Internet Bandwidth configure from 10 Mbps to 1 Gbps in 1 Mbps increments?

Tailored Bandwidth

59

This is installed in each guest room to convert the coaxial signal back to Ethernet over CAT5?

MegaPort Outlet

60

This is the process of placing an entire packet within another packet and sending it over a network?

Tunneling

61

What are the 2 types of Site-To-Site VPN's?

Intranet Based and Extranet Based

62

A process used in our networks to ensure they run efficiently, and that the active equipment is in alignment?

Sweeping

63

This inventor developed a patented device known as Photophone, and was one of the first devices using lightwaves to transmit voice information?

Alexander Graham Bell

64

Name the four learning cycles?

Reluctant Learner, Disillusioned Beginner, Expert, Avid Beginner

65

Name four of the potential learning opportunities?

On the job training, Coaching, Shadowing, and Cross Training

66

What is the term for the leakage of signal from the coaxial cable?

Egress

67

The ___ monitors Comcast leakage to ensure we don't interfere with military, emergency, or aeronautical frequencies?

FCC

68

What is a condition where interfering signals leak into the cable network?

Ingress

69

What part of the cable is made up of alternating layers of aluminum foil and braid?

Shielding

70

Founded in Tupelo, Mississippi in 1963, what was the original name for Comcast Cable?

American Cable Systems

71

When was the first subscriber receipt for Comcast?

October 29th, 1963

72

What anniversary did Comcast celebrate in 2013?

50th

73

In this year Microsoft invested $1 billion in Comcast

1997

74

What two words are combined to make Comcast?

Communication and Broadcast

75

Name the four pillars.

1. Think Customer First
2. Make Comcast a Great Place to Work
3. Introduce Innovative Products and Solutions
4. Achieve Superior Business Performance

76

Activate Call Waiting

automatically activated

77

The three V's of communication are?

Verbal, Visual, Vocal

78

What does ACTION stand for?

A ccuracy, C ourtesy, T imeliness, I nformation, O ptions, N eatness

79

What are the 5 key strategies for a solid customer experience?

Be a Comcast ambassador, Be Compassionate, Show Dependability, Be Thorough, Educate the Customer

80

Name four of the seven ways a customer can get in touch with Comcast Customer Care?

1. "Ask Comcast" FAQs
2. 1-800-Comcast
3. Live Chat
4. Email
5. Online forum
6. Send feedback
7. Visit payment center

81

Where can you find your PERNR number on Team Comcast?

Hover over the Team Comcast logo in the top left

82

What does ER stand for?

Escalation Resolution

83

On what date did Comcast and General Electric complete their transaction to form NBCUniversal, LLC?

January 28th, 2011

84

A common local area network standard for hardware, communication and cabling?

Ethernet

85

There are six basic techniques that can contribute to a great customer experience and may help you sell the company's products. They are?

Build Rapport, Ask Questions, Listen, Position the product, Communicate the benefits, and Ask for the sale

86

How do you open a new ER ticket?

Create a ticket

87

A saved "snapshot" of a computer's configuration & system data at a specific time is called what?

Restore Point

88

In what year did Comcast make a founding investment in QVC?

1986

89

What are the four stocks that are updated on TeamComcast?

NASDAQ, NYSE, CMCSA, and CMCS

90

What are two types of questions you can ask a customer?

Open ended and closed ended

91

What are the names to the four markets that make up the Central Division?

Greater Chicago Region (GCR), Florida, Big South, and Heartland

92

A ____ is a device that interconnects networks with different incompatible communications protocols?

Gateway

93

What is the maximum radius range you can select when doing a proximity check?

750 feet

94

Name three types of E-mail services?

Enterprise Mail, Internet Mail, Webmail

95

What lets you use your iPad, iPhone, iPod touch, or Android to easily stay connected to your XFINITY email and voicemail?

Xfinity Connect app

96

In proximity check, what does a purple icon represent?

a home with a critically degraded signal