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1

Name the 4 remotes designed to work with the X1 system

XR2, XR5, XR5 v3 and XR5 v4
(Einstein Document ID DG376)

2

How many shows can the XG1 record at a given time?

4, plus watching a 5th live

3

How many HDMI ports are on the back of the XG1?

3, 1 output and 2 input (currently disabled)

4

How do you pair the (XR2, XR5, XR11) remote with the XG1?

1. Make sure the remote batteries are installed and your TV and set-top box are powered on.
2. Set the TV input to the input connected to the set-top box.
3. Press the Setup button on your remote until the LED at the top changes from red to green.
4. Press the xfinity button on the remote. The LED will begin flashing green. (Note: When pairing an XR2 or XR5 remote to a DTA, you may need to press the xfinity button up to five times).
5. Follow the on-screen pairing instructions to enter the three digit pairing code.
6. Once the on-screen pairing code is correctly entered, your remote is paired with the set-top box.

5

What apps are NOT available on the RNG150, but are available on the XG1?

Pandora, Facebook, Photos, My Account, Xfinity Shop, Xfinity Home, Tips and Tricks and Voicemail

6

How many programs can be viewed by pressing the Last button on the X1 remote?

9

7

This is an assistive technology to customers who are blind or have low vision, presenting an audio description of the user interface.

Voice Guidance

8

What is the cost associated with Voice Guidance?

Free.

9

What are the available languages for Voice Guidance?

Only English

10

How do you access On Demand with X1?

Press the Xfinity button or press "1" Then "OK" on the keypad

11

How many hours of HD video can be recorded on the XG1?

60 Hours

12

How many hours of SD video can be recorded on the XG1?

300 Hours

13

What is the name of the device that is placed at the point of entry that prevents communication with other households?

MOCA Filter

14

How many peripheral devices can stream X1 content simultaneously?

5

15

What website do use to access X1 DVR content online?

xtv.comcast.net

16

What service can our customers with multiple X1 DVRs view and manage a single recording schedule from any set-top box in their home, no matter how many DVRs they have?

X1 Whole Home DVR

17

Allows customers to permanently delete all recordings in the Deleted Recently folder?

Bulk Erase

18

After what percent of a recording will customers be prompted to delete saved recordings?

85% complete

19

How can you delete an asset from the "Last Watched" row?

Highlight the show and press the "D" button

20

How do you activate "Child Proof" on the XR2 remote?

Press the up arrow 3 times then enter 5-6-2-5 (L-O-C-K)

21

How do you access the Help menu on the X1 DVR's?

Press the "A" button on the remote

22

Where can you review your home signal strength on the X1 platform?

Under Comcast Labs

23

What social media apps are available on the X1 platform?

Facebook, Instagram, Flickr

24

What's the minimum time you can activate the screen saver?

5 minutes

25

What's the maximum time you can activate the screen saver?

5 hours

26

How can you skip days in advance on the XR2, XR5 & the XR5v3 remote?

Fast Forward (FF) Button

27

What site do you access to require initial setup online for some apps?

www.xfinity.com/x1apps

28

How do you access the X1 diagnostics menu?

Hold exit for 5 seconds, down arrow, down arrow, number 2 key

29

A new DVR that allows you to record TV shows and movies in "the cloud," and then stream those recordings to your mobile devices and computers, or download recordings to a mobile device while connected to any Wi-Fi or mobile network.

X1 DVR with Cloud Technology

30

What does the Arris XG1 lack in comparison to the Pace XG1?

Component output

31

What does XRE mean?

Cross Run-time Enviroment

32

What does ECM mean?

Embedded Cable Modem

33

What is XRE used for?

It's the cloud content that holds poster art and the guide.

34

What is the maximum length of coax cable between POE filter and MoCA outlets?

150 feet

35

What is the minimum transition data rate (phy rate) allowed between the Media Hub and any Media Terminal?

200 Mbps

36

What are the steps for a Warehouse Reset?

hat are the steps for a Warehouse Reset?
Q
1. From a powered-on state, press on the Front Panel Power button and hold down for 2 seconds and release
2. Press the OK on the remote control
3. Press the Right Arrow
4. Press the Down Arrow
5. Press the Front Panel power button
If it is an Xg1, you will see HSE RS scroll across the front panel if the reset was successful. For RNG150's the record light will blink and the box will reboot

37

The XR2 remote supports?

Pace X1 stb
Cisco RNG
Motorola and Pace HD u-DTA’s

38

How many tuners does a XG1 have?

6 (5 Active)

39

What is the guide aspect Ratio on X1 HD?

16:9

40

What boxes are NOT supported by the XR2 remote?

Standard definition DTA’s and the Pace Parker box

41

How many power buttons does the XR2 remote have?

2

42

The RF mode of the XR2 remote is specifically designed to do this?

Control the set top box.

43

On the XR2 remote was color will the power button be when in RF mode?

Green

44

How do you RF pair the remote?

1. Press and hold the Setup button on the XR2 remote for 3 seconds until the All Powerbutton changes from red to green.
2. Press the XFINITY button on the XR2 remote. The TV should now display next step instructions on the screen. If TV does not display any instructions, you may need to repeat this sequence or double check connections.
3. Follow the on-screen instructions to enter a 3-digit pair code. Once the code is correctly entered, the remote pairing has been successfully completed.

45

Equipment requirements for X1 On Demand Streaming?

Must have an X1 DVR (XG1) or X1 HD/SD RNG150 device.

46

Where would I find the system requirements of the XFINITY TV website?

xtv.comcast.net

47

The XFINITY TV app requires the following system requirements:

iOS:
Requires iOS 7.0 or later
Android:
Available on all devices running 4.0 or higher

48

X1 On Demand Streaming is not available on?

Kindle Fire

49

In order to stream X1 content from their mobile device?

Customers must be connected to their in-home XFINITY network

50

How do you perform a battery check on the XR2 remote?

1. Hold the XR2 “Setup” button down for 3 seconds.
2. Press 9-9-9
3. The “All Power” button will start blinking, four blinks represents very good batteries to one blink indicating weak batteries.

51

Can I use the XR2 remote for my VCR?

No, the XR2 is not a universal remote, it is designed to operate the set top box and television.

52

No, the XR2 is not a universal remote, it is designed to operate the set top box and television.

The XR2 is also used with set top boxes that don’t allow pairing. The remote control will use IR mode with these boxes.

53

Will the XR2 remote control have to be set up again after changing the batteries?

No, the remote control will retain its settings.

54

How can you Refresh an app on the X1 Entertainment system?

Refresh the app by pressing EXIT on your remote control.

55

Why do X1 boxes reboot on a nightly basis?

X1 is a cloud-based technology that allows us to develop and release new features on a weekly basis. The nightly reboot ensures that your device has the latest and greatest firmware and software updates.

56

Why are there HDMI ports on the back of the X1 device that do not work?

The HDMI inputs on X1 devices are currently disabled. At this time, customers are not able to use those inputs, but we hope to enable them in the future.
(X1 Document ID TLK1185)

57

What is MoCA?

Multimedia Over Coax Alliance, or MoCA, is
the name for the technology that enables content
to be moved from set-top box to set-top box, or
even device-to-device within the home.

58

What does The X1 Media Terminal set-top box,
RNG150N, do?

Streams recorded sessions from the
Media Hub for remote viewing in other rooms.

59

What does the Media Hub set-top box, XG-1, do?

Schedules live recordings and deletes recordings
as directed by the customer.

60

How big of a hard drive does the X1 Media Hub contain?

500 GB

61

What are the 4 abilities of a The X1 RNG150N Media Terminal Set-Top Box?

1) Scheduling recordings
2) Playing recordings
3) Deleting recordings
4) Modifying recordings

62

What is required for the X1 DVR and is vital for every installation?

Point of Entry (PoE) Filter

63

In X1 Installation, what is essential to prevent the MoCA
signal from leaving the home network and
impacting other customers. as well as
greatly improving the MoCA network performance.

Point of Entry (PoE) Filter

64

What are the 5 steps for the installation
flow of an X1 DVR?

1. The process begins by verifying the
customer’s request for the service install
and desired location for the Media Hub.
2. Next, the technician will need to check
levels on existing set-top boxes, survey all
outlets (active and inactive), fix
impairments, modify the wiring if
necessary and install the Point of Entry
filter.
3. After this is complete, the technician will
install and activate the MoCA Media Hub
and Media Terminals.
4. Afterward, the technician will need to
validate MoCA performance data through
the diagnostic screens and playback.
a. If any problems arise,
troubleshooting will take place.
5. Lastly, it is the technician's responsibility
to educate the customer about the X1 DVR
service.

65

If the customer is swapping an existing Non-X1
Platform DVR equipment for the new X1 DVR, what does the technician need to inform the customer?

That they will lose all DVR recordings.

66

What is "Premise Preparation" when installing the X1 DVR?

1. Video outlets are home run
2. Voice/data outlets are separate from video
outlets at the first splitter
3. Place all amplifiers outside the MoCA
Network

67

After surveying the home wiring compatibility, technicians will need to verify the digital RF signal level at the MoCA outlets measure between what?

-8 and +10 dBmV (0dBmV to +15dBmV analog).

68

All signal levels for X1 installation should be in compliance with what standards?

BRIS.

69

What is the last step of Premise Preparation installation?

Installing the MoCA point of entry filter.

70

What are the five steps of installing the x1 DVR?

The steps are as follows:
1. Connect the XG1/RNG150N to the RF
signal.
2. Power up the XG1, then any additional
RNG150N.
3. Follow all X1 Platform Standard installation
steps.
4. Confirm the STB(s) activates and functions
correctly.
5. Ensure that all installation specifications on
the following table are met.

71

When installing the X1 operating System, what 3 features would the technician need to verify to make sure the devices are operational?

1) Changing channel
2) Accessing the guide
3) Video on Demand

72

To validate X1 via the MoCA Diagnostic Screen, what would a "True" enable identifier indicate?

That the the interface is enabled and a MoCA
link is formed.

73

To Validate X1 Via the via MoCA Diagnostic Screen, what would a "False" enable identifier indicate?

There is no MoCA communication between
devices

74

What is used to determine if the MoCA connection meets
requirements?

The MoCA Physical (PHY) Rate

75

The MoCA Physical (PHY) Rate needs to be no less than what?

200Mbps.

76

Why is a MoCA PHY value of less than 200Mbps an
issue?

Values lower than 200Mbps will cause slow
communication between terminals and/or issues
with playback.

77

What would be a common reason for a MoCA PHY value to be less than 200Mbps?

The PoE filter was never installed.

78

What are 4 Key items for an installer to address with the customer regarding terminal x1 functionality?

1) The Terminal displays the same screen as
the Hub.
2) Playback supports “trick play” functions
which includes fast forward and rewind,
pause, etc.
3) The Transport bar is displayed the same
way as on the Hub.
4) The first time resume is selected on a
terminal, it will use the resume point from
hub. Subsequent resumes will use the
terminals resume point.

79

Do existing X1 DVR customers need to have
technician install X1 DVR with cloud?

No.

80

Name 5 things off the Preparation checklist that a tech should have prior to installing an X1 DVR.

X1 DVR Materials List
1) Safety Gear (i.e., eye protection)
2)Standard hand tools
3) Signal Level Meter
4) XG1 Box X1 Platform RNG Terminal (minimum of 1)
5) XR2 Remote Controls (minimum of 2)
6) HDMI capable television (to match the number of MoCA units)
7) HDMI cable (per # of TVs)
8) RG-6 coax to simulate 75-100 feet of room-to-room cable installation (1 to 3 pieces)
9) POE/Ground Block (2)
10) POE/In-Line (2)
11) Power Strips (as needed)
12) RF signal source, BRIS compilant, X1 Platform capable
13) Splitters (2-way and 4-way)

81

How Can a customer enjoy his DVR recordings to Go with the X1 platform?

Download The Xfinity TV app to your tablet and smartphone.

82

Is XB3 is a requirement for X1 DVR with cloud
technology?

No. XB3 is not a requirement for X1 DVR with cloud
technology. Customer can use their own modems and wireless routers. If a customer would like X1 DVR with clould technlogy and would like to rent a wireless router from Comcast than you should always select the new XB3

83

Must a customer have an X1 DVR in order to receive X1 IP Streaming?

No. X1 IP Streaming is for X1 non-DVR customers who are eligible for the live TV and On Demand streaming features.
(07/10/2014 X1 Faciliator Guide)

84

If an X1 DVR with Cloud Technology customer has to swapout their XG1, what do they need to be aware of?

Download via the XFINITY TV app and X1 Site at
xtv.comcast.net. The recordings will no longer be available for playback on the new set-top box. Once the new XG1 is activated, only those new recordings will be available for playback from the XG1 (DVR device).

85

Name one of the two websites a customer can go to for FAQ about the x1 operating system?

www.comcast.com/x1welcome
www.xfinity.com/xtv

86

Name the top three benefits of the X1 operating system?

1) An interactive TV experience
2) Easier search & personalized recommendations
3) Record up to 4 shows while watching another

87

What is the difference between the guide data on the X1 operating system and the guide data on our legacy set tops?

All the data and information sent to the guide on X1 is in real time and is delivered on the Comcast network. It is not resident in the box like with our legacy STB's. Which will make the guides on the X1 STB's more accurate.

88

The History Bar displays how many of the last channels or programs you have viewed?

9

89

How do you display the History bar on the X1 Operating System?

Press "Last" on your remote.

90

Where does the Transport Bar appear?

At the bottom of the full-screen video.

91

How do you get The Transport Bar to show up on the screen?

The down arrow or any remote key that controls playback

92

Name 3 of the 4 items displayed on the Transport Bar:

1) Start time
2) End time
3) How much you have watched
4) Status of your program: play, fast forward, rewind, pause

93

What is Trickplay?

The ability to rewind, fast forward, pause, etc.

94

Is Trickplay only available with one tuner?

No, With only one live tuner, Trickplay is not available for live TV. (Document ID HOW5686)

95

If an X1 customer calls in stating their daughter is having a
sleepover and would like to find a movie that is
appropriate for kids and free. What are two ways to suggest to the customer as the easiest way to find this?

1) X1 App voice command and saying "“Show
me free kids' movies”
2) What other feature could be used? “Search”

96

Customer Call Scenario: "My buddies are over to watch the game, except we can’t agree on which one. Is there a way to follow more than one hockey/baseball/football
game and switch to see the action quickly?"
What would you suggest to the Customer?

Sports app. Launch Sports app on X1 and select
appropriate sport in the drop-down for play-by-play
view.

97

Using the search option on the XR2 or Search on the X1 app, how would you search for a Julia Roberts movie?

Start typing in Julia Roberts on the keypad on the remote. Use the X1 app: “Show me Julia Roberts movies”

98

Using the search option on the XR2 or Search on the X1 app, how would you search for a Julia Roberts movie?

Start typing in Julia Roberts on the keypad on the remote. Use the X1 app: “Show me Julia Roberts movies”

99

What would you suggest to an X1 customer if they call in telling you they missed the weather report they wanted to see?

Recommend Launching the X1 weather app.

100

If an X1 customer calls in and wants to know the best channel to follow local traffic, what X1 feature would you recommend?

Switch to the traffic app.

101

What is the easiest way for a customer to jump back to a recording they had been watching if they accidentally changed the channel?

1) Press the Last button to display the last nine shows. Switch to the recording. It will play from where it was
stopped

102

If a customer calls in advising they accidentally deleted a recording on their X1 DVR and would like it back, what would you suggest?

Advise to Navigate to DVR Deleted folder andn restore the deleted recording.

103

How do you permanently delete a show?

Click the trash can. Or, wait 30 days or until automatic deletion, if space is running out.

104

What are the maximum number of set-top boxes allowed per household?

There is currently no maximum number of set-top boxes allowed per household.

105

Name 3 of 4 features of the X1 DVR?

Features:
• Internal DOCSIS modem
• DVR: 500 GB hard drive
• 300 Hours of SD and 60 Hours of HD
• 5 Tuners: 1 x Live tuner & 4 x DVR
tuners

106

Name the 3 Enabled Connection Methods for the Primary Box– (XG1) HD/DVR STB?

HDMI, omponent Video, and SD

107

Name Two apps which are not availible on the Companion Box–RNG150N HD STB?

Facebook and Pandora are not available.
(Einstein DG346/DG213)

108

What two features are compromised if you have a SD X1 Companion Box–RNG150N STB?

1. Mini-Guide – Customers who attempt to view the Mini-Guide will be taken to the full guide view.
2. Apps – The apps are not available in SD mode on the RNG150N – weather, Pandora, Facebook, traffic apps, sports apps, etc.

109

"Last 9" feature users will see how many previous channels on SD?

6

110

If a customer has an SD television set, both the RNG150N and the XG1 settings will need to be set to what aspect ratio?

4:3

111

What new technology allows you to use one tuner from your DVR to access your programming and apps on a terminal and also use RF remote control functionality?

Xi3

112

What 5 apps are accessible on both the XG1 and RNG150?

Horoscopes, Sports, Stocks, Traffic and Weather

113

What type of connections to the tv are available on the Xi3 terminal?

RF out and HDMI only

114

Automatically plays episodes from Kids TV series or music videos from specific artists, and will appear for any Kids TV series or music artists if there are 2 or more XFINITY On Demand selections to watch?

Shuffle Play

115

The ability to share photos from your mobile phone to your X1 devices?

Photo Share / Xfinity Share App

116

How do you upload photos to your photo share?

Using your X1 remote control, search your mobile phone number and we will send you a text message with a link to upload photos to your TV.

117

A feature that will allow you to launch the same program on Xfinity On Demand from the beginning of the program, even after it already started?

Restart Notification

118

What 6 filters appear when you access the Main Menu?

Guide, Saved, On Demand, Search, Apps and Settings

119

In the Saved menu, get recommendations based on what you’ve watched by selecting this?

For You

120

Manage option for closed captioning, video resolutions, audio settings and light brightness of your set-top box

Device Settings

121

Mange option to changing the background darkness level and auto-tuning to HD channels?

Menu Preferences

122

Allows you to restrict viewing on your TV?

Parental Controls

123

Ability to receive text notifications on the XFINITY on the X1 Entertainment Operating System On-Screen Guide.

Text Messaging Notifications

124

Will provide you recommendations on movies and TV shows that are similar to something you've watched?

"Because You Watched" recommendations located under the For You Section

125

Power saver mode can be set to what times?

1 Hour, 2 Hours, 4 Hours, 6 Hours. and 8 Hours

126

What default names are available when in the Device Name section?

Living Room, Master Bedroom, Family Room, Bedroom, Media Room, Den, Guest Room, and Bedroom 2

127

Allows you to view your Facebook, Instagram and Flickr photos on your TV?

X1 Photo App

128

Before you begin using the Photos app, you need to connect to your Facebook, Instagram and/or Flickr account using this link?

xfinity.com/profile

129

A new next-generation guide experience that makes it easy to navigate and discover Comcast's endless library of content?

X1 Entertainment Operating System

130

Using a Xi3 terminal, tuners on your XG1 Hub are automatically released when?

A connected Xi3 goes into Power Save mode
A connected Xi3 is powered down
A connected Xi3 initiates the playback of a recording
A connected Xi3 initiates a XFINITY On Demand asset

131

If all tuners are in use when an Xi3 is turned on, customers will have the option to do what?

Select Tune Now and cancel the recording or select Cancel and continue watching the recording in progress.

132

The DVR Scheduler will continue to schedule recordings on offline XG1s until it receives notification that a device is disabled within this time?

up to 24 hours

133

How many unique devices can stream stored DVR content at one time?

5

134

How many unique devices can be registered on a customer's account to stream and download Cloud DVR content?

40

135

In X1 Whole Home DVR, what is the maximum amount of DVR's you can have in a home?

8 DVR's

136

What are the primary benefits of X1 DVR Whole Home Scheduling?

Tuner Pooling and Disk Space Pooling

137

How many Xi3 Devices can a customer have in their home?

3 Only

138

What are the benefits of the Xi3 boxes over the RNG150's?

Smaller, faster and sleeker than the RNG150
Supports all X1 apps with the exception of the XFINITY Home app, the XFINITY My Account app and the Voicemail app; the RNG150 does not support Internet apps
Supports RF Remote capability, RNG150 supports IR Remote only
Supports trick play capability (Pause, FF and Rewind live TV). Feature

139

what X1 remote does have back-lit keys?

XR5, XR5v3, XR5v4, XR11

140

What type of video output does Xi3's have?

HDMI only

141

Xi3's require ________ network for ALL communication?

MoCA

142

The Xi3's rely upon the XG1 for:

Tuning Linear TV Channels
Entitlements
Recordings
Access to the Guide
Access to On-Demand shows

143

Xi3's use an ____ in order for it to buffer for pause/fast-forward/rewind features.

SD Card

144

What remote comes standard with the Xi3?

XR5v3

145

How do you Unpair an XFINITY Remote (Disable Pairing)?

1. Press the Setup button on the remote until the LED at the top of the remote changes from red to green.
2. Press 9-8-7.
3. The LED will blink green twice indicating that the remote has been unpaired.

146

How do you Pair the aim anywhere adapter?

1. Turn on your TV and set-top box.
2. Plug the Aim Anywhere Adapter into the IR Input port located on the back panel of your set-top box. • Note: This port may also be labeled IR Receive.
3. Wait 3-5 seconds for the solid red LED on top of the adapter to turn off.
4. Press and release the PAIR button on the back of the adapter. The LED on the top of the adapter will turn on when the PAIR button is pressed.
5. Press and hold the Setup button your XFINITY remote until the remote's LED changes from red to green. Then, press and release the xfinity button.
6. If the LED on the XFINITY remote blinks green twice, pairing was successful. Press CH^ to verify that your set-top box responds as expected.

147

How do you Unpair the aim anywhere adapter?

Hold the Setup button on your remote for 3 seconds until All Power blinks. Enter 987, and then press the Setup button once more.

148

Your XFINITY Remote can be paired with what allowing you to control your set-top box even when the device is placed out of line-of-sight (for example, in an entertainment center or behind your TV).

Aim Anywhere Adapter (XR8)

149

What are the multi colored A, B, C and D buttons for on the XR2 remote?

They provide shortcuts for Help menu, Displays Scaled Video, X1 Sports app and Delete single or multiple recordings