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Flashcards in Marco Island Games Deck (91)
1

The Xfinity On Demand transport bar allows customers to fast forward or rewind in how many speeds?

4

2

Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items?

a. add or remove services, Obtain troubleshooting help, install service using a SIK, Account preferences: username and password changes; cancel appointments

3

Mathematically, this is the number of items the base is multiplied by itself.

Exponent

4

A term for calls that originate and terminate in the same local access and transport area. (for example, 281-xxx-xxxx calls 281-xxx-xxxx)

Intra-LATA

5

This company launched dual-tone multi-frequency signaling under this registered trademark.

Western Electric under Touch-Tone Dialing trademark

6

This telephone line, which is dedicated to a specific subscriber, sends signals through the system based on a subscriber making and receiving calls.

Subscriber line

7

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

IP Streaming on X1

8

The set-top box records 4 programs while watching a 5th.

XG1

9

This App lets customers have access to their scheduled appointments on both their mobile devices and X1 Apps screen from X1 box.

Xfinity My Account

10

Solar emissions, lasting just a few minutes, happen twice a year in these two months.

March and October

11

Name the process of connecting an RF remote control to a specific device.

Pairing.

12

A XG1 has this amount of recording space?

500 GB

13

On the X1 Entertainment Operating System, other than Facebook and Panora, these 2 Apps allow for a more customized experience.

Photos and Headlines

14

Customers can designate these for all kinds of account activity including PPV and Malware.

Alerts

15

These can be found on the Xfinity Youtube Channel, on the On-Screen Guide, on XFINITY on Demand and on Comcast.com.

Self-help videos

16

This will find titles, genres, actors, and display alternatives.

X1 Advanced Search

17

Comcast’s fastest residential Internet speed tier.

Extreme 505

18

The three (3) successful phases for successful implementation of the X1 platform?

Installation, Activation, Remote Pairing/Programming

19

Our “Central Brand Promise” slogan to our customers and ourselves that focuses on innovation and moments that inspire us to re-imagine entertainment.

“The Future of Awesome”

20

Three ways a customer can access their account information?

.My Account: Mobile App; My Account: Comcast.com; My Account: Set-top Box

21

What is the term used in IP telephony for methodologies and transmission techniques that manage the delivery of voice, using IP packets?

VoIP

22

The number of SD/HD set top boxes a customer can self-install within a 14 day period?

4

23

This includes preparation, greeting, in-home assessment, paperwork and payment collection?

Consultation

24

Before you dig, call this number?

811

25

This type of electric outlet protects the technician from electrical shock?

GFI or GCFI

26

Three locations to download XFINITY Apps.

Download from the Apple App Store, Google Play, Windows Store, or Amazon App Store

27

A collection of software that manages computer hardware resources, and provides common services for computer programs?

Operating System

28

A computer interface that permits users to directly manipulate objects which are displayed on the computer screen?

GUI or Graphical User Interface

29

While troubleshooting a customer’s Windows based OS, in the Device Manager you see a Blue “i” on a white field. What does this stand for?

The resource was manually selected, and does not indicate a problem or disabled state.

30

The XH indoor/outdoor cameras can operate up to this frame rate and can store video clips of this time length?

30 FPS and 15 seconds

31

Zigbee sensors routinely send heartbeat messages at this time interval.

Every 27 minutes.

32

With XFINITY Voice Text Messaging you are allowed to send 250 messages per day. At what time does the per-day rollover occur?

12:00AM PST (3:00AM EST)

33

When using the Xfinity TV App, you can stream live programming on up to this number of devices simultaneously.

6

34

How many XFINITY Voice Text Messages are allowed daily?

250 SMS messages

35

Name the two technologies on which the X1 Entertainment Operating System receives information?

Data over Cable Service Interface Specification (DOCSIS) and Quadrature Amplitude Modulation (QAM).

36

This is the CPU speed requirement for 20Mbps in Windows 7?

1GHz or higher, 32-bit or 64-bit.

37

These two protocols use a password 8-63 characters long?

Wi-Fi Protected Access (WPA) and WPA2

38

These two options are available when retrieving voicemail messages using the X1 Voicemail App on the X1 Entertainment operating system.

Play or Read Message

39

In Parental Control Settings, this is a list of all instances, both successful and unsuccessful when a PIN was required?

Pin Challenges

40

Name the three ways a customer can watch XFINITY On Demand Purchases?

Through their set-top box, Online from the XFINITY TV Store or through XFINITY On Demand Purchases App

41

Hitting the “last” button on your X1 remote will show this many previously viewed shows and/or recordings.

9

42

This tool allows technicians to add customer owned EMTAs and modems?

a. ACEA tool or TechNet

43

This may cause poor video quality in your Xfinity TV Go app?

Weak Wi-Fi Signal

44

Comcast agents are able to troubleshoot, look up tickets and schedule trouble calls using this tool?

Einstein

45

Press and hold the Setup button until the Power button changes from red to green then enter 987.

Un-pairing

46

An X1 remote does this to indicate it is successfully paired with the box?

Flashes green

47

Available for our customers to purchase, this remote has backlit buttons and a TV/Video button?

XR5 Premium Backlit Remote, XR11 Voice Remote

48

On a platinum or silver remote, after pressing and holding the Setup button until Cable blinks twice, this code is entered to remap a remote key?

994

49

This command is used to see if a computer can successfully access a specific Web site?

Ping

50

This Network is similar to P2P networks but has dependencies on other equipment and services.

LAN or Local Area Network

51

XFINITY Home customers without XFINITY Internet will need this prior to accessing the XH Portal?

Comcast User ID

52

Used to extend the wireless signal to either a Touchscreen or camera.

Wi-Fi repeater

53

Name three Zigbee devices that also work as Zigbee repeaters/reflectors.

Siren, lamp module, appliance module and/or the PIM; light switch

54

This device manages data transfer according to MAC.

Switch.

55

In XFINITY TV Go this means that you don’t currently subscribe to the channel that provides the selected content?

An orange key.

56

Three of the five tabs in the Einstein Account History.

Contact History, Ticket History, Customer History, CAE Lookup, and Email History

57

To meet minimum XFINITY Voice requirements, a phone handset must have an industry-standard ring equivalence number (REN) of no more than this.

1

58

Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items.

Add/remove services, Obtain troubleshooting help, Install service using a SIK: Account Preferences; username and password changes; cancel appointments.

59

This network allows devices to communicate with each other unaided.

P2P

60

The App that will enable you to download content from your DVR directly to your mobile device.

Xfinity TV app

61

In 2010, this term was introduced for our service and technology platform delivering high-quality TV, Internet and voice.

XFINITY

62

It recognizes an employee or team that successfully implemented a new method or device, or has significantly changed an already existing product or process for a better method or devices.

Comcast's Innovation Award

63

This XH device uses a photoelectric detector for monitoring.

Smoke Detector

64

This service allows media streaming across the Internet from remote servers, providing content streams to many devices just about anywhere in the world.

Cloud Services; Cloud DVR; Cloud

65

This load sharing technique logically combines multiple DOCSIS channels.

Channel Bonding

66

Heat detectors within the smoke alarm begin to alarm when the temperature reaches this Farenheit level.

135 Degrees

67

This is the last step in the pathway in Einstein Toolkits that you would take to reset the customer's password.

CPNI Validate

68

XH smoke detectors have a use-window of this number of years from the date of manufacturer?

10 years

69

A non-profit collaborative trade organization that defines a standard for moving digital media from one device to another in a home network.

Digital Living Network Alliance

70

This functionality toggles the router networking functionality of a wireless gateway.

Bridge Mode

71

This program provides the opportunity for young adults, ages 14 to 21, primarily from diverse, low-income backgrounds, to develop their technological skills and apply what they have learned to benefit their community.

Comcast Digital Connectors

72

Descriptive name for an address or group addresses on the Internet.

Domain Name

73

This connects directly to the IP3 server via an Ethernet cable.

MegaPort Gateway

74

This device acts as a focal point in connecting multiple computers within one Local Area Network

Switch

75

These five services are available to Residential but are excluded from Business.

DVR, VOD, Impulse PPV, iTV, Premium Channels

76

Backup batteries will not be available for purchase from Comcast by customers subscribing to this service.

Unlimited Select

77

The path used to pull PDF or exact view of customer's statement.

Account Health>Account Info>View Billing Details

78

Two types of XFINITY Voice privacy options available

CNAM (Caller ID name) and Caller ID blocking per line

79

Four of the Dolby Digital formats that SPDIF supports.

5.1, 6.1, 7.1, 7.2, THX, and DTS 9.1 and 11.1

80

This process is done after pressing "Power" to turn off the Cisco set-top box, to access the diagnostic screen.

Press Help within 2 seconds

81

A blue screen showing the error message PACE ABL means this on an X1 box.

Defective STB and/or corrupt firmware

82

Selecting and ITG can be done in these three ways.

1. Recommended by Einstein
2. Select from a list of ITGs
3. Search by customer reported symptoms

83

This is where you would look in Einstein to verify the franchise area for the customer's address.

Window Shade

84

This tool in Einstein allows you to text driving directions to a customer for the closest Comcast Customer Service Center.

BAM (Box Availability Matrix) Tool

85

This indicates a pending disconnect or disconnect on "Account Info"

Red Light

86

This is one of the four virus actions that inserts itself into other program files, then replicates itself every time its host is read by the computer.

Replication

87

Device located in the headend that hosts two-way communications with the DOCSIS devices located at the customer premises.

CMTS (Cable Modem Termination System)

88

Comcast Business Voice uses this type of start technology with the eMTA.

Loop

89

Four types of hunt groups available with BVE?

Regular, Simultaneous, Circular, Uniform

90

This is a customer Ethernet network that allows computers to seamlessly link multiple locations together and exchange data up to 1 gigabit per second.

ENS

91

A site where telecommunications companies physically interconnect their systems with other networks.

Point of Presence (POP)