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Flashcards in Marco Island Games Deck (91)
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1

The Xfinity On Demand transport bar allows customers to fast forward or rewind in how many speeds?

4

2

Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items?

a. add or remove services, Obtain troubleshooting help, install service using a SIK, Account preferences: username and password changes; cancel appointments

3

Mathematically, this is the number of items the base is multiplied by itself.

Exponent

4

A term for calls that originate and terminate in the same local access and transport area. (for example, 281-xxx-xxxx calls 281-xxx-xxxx)

Intra-LATA

5

This company launched dual-tone multi-frequency signaling under this registered trademark.

Western Electric under Touch-Tone Dialing trademark

6

This telephone line, which is dedicated to a specific subscriber, sends signals through the system based on a subscriber making and receiving calls.

Subscriber line

7

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

IP Streaming on X1

8

The set-top box records 4 programs while watching a 5th.

XG1

9

This App lets customers have access to their scheduled appointments on both their mobile devices and X1 Apps screen from X1 box.

Xfinity My Account

10

Solar emissions, lasting just a few minutes, happen twice a year in these two months.

March and October

11

Name the process of connecting an RF remote control to a specific device.

Pairing.

12

A XG1 has this amount of recording space?

500 GB

13

On the X1 Entertainment Operating System, other than Facebook and Panora, these 2 Apps allow for a more customized experience.

Photos and Headlines

14

Customers can designate these for all kinds of account activity including PPV and Malware.

Alerts

15

These can be found on the Xfinity Youtube Channel, on the On-Screen Guide, on XFINITY on Demand and on Comcast.com.

Self-help videos

16

This will find titles, genres, actors, and display alternatives.

X1 Advanced Search

17

Comcast’s fastest residential Internet speed tier.

Extreme 505

18

The three (3) successful phases for successful implementation of the X1 platform?

Installation, Activation, Remote Pairing/Programming

19

Our “Central Brand Promise” slogan to our customers and ourselves that focuses on innovation and moments that inspire us to re-imagine entertainment.

“The Future of Awesome”

20

Three ways a customer can access their account information?

.My Account: Mobile App; My Account: Comcast.com; My Account: Set-top Box

21

What is the term used in IP telephony for methodologies and transmission techniques that manage the delivery of voice, using IP packets?

VoIP

22

The number of SD/HD set top boxes a customer can self-install within a 14 day period?

4

23

This includes preparation, greeting, in-home assessment, paperwork and payment collection?

Consultation

24

Before you dig, call this number?

811

25

This type of electric outlet protects the technician from electrical shock?

GFI or GCFI

26

Three locations to download XFINITY Apps.

Download from the Apple App Store, Google Play, Windows Store, or Amazon App Store

27

A collection of software that manages computer hardware resources, and provides common services for computer programs?

Operating System

28

A computer interface that permits users to directly manipulate objects which are displayed on the computer screen?

GUI or Graphical User Interface

29

While troubleshooting a customer’s Windows based OS, in the Device Manager you see a Blue “i” on a white field. What does this stand for?

The resource was manually selected, and does not indicate a problem or disabled state.

30

The XH indoor/outdoor cameras can operate up to this frame rate and can store video clips of this time length?

30 FPS and 15 seconds