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Flashcards in comcast care (old) Deck (154)
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1

When you use LOQs approximately on every call, what can improve?

The core metrics, such as First Call Resolution (FCR) and Avoidable Truck Rolls

2

What Comcast App allows customers to read their email?

Xfinity Connect app

3

Aired live on Sundays during the NFL Season, this channel will switch from game to game to air live action each time a team is poised to score?

NFL Redzone(Einstein Doc. CNT1242)

4

What does the green flag in Proximity check mean?

Online device

5

If a customer has 2 XG1s in the home, How many be programs will they be able to record simultaneously?

8 (Einstein Document ID PRD1222)

6

What are the levels of progression in Career Advance Path?

Customer Experience Rep, Customer Experience Associate, Customer Experience Specialist, Customer Experience Professional, and Customer Experience Expert

7

What is the URL for our new Xfinity WiFi Home Hotspot?

wifi.comcast.com/hotspots

8

How many programs can you store at once on Xfinity On Demand?

99(Einstein Doc. TLK1037)

9

Which Comcast founder was inducted into the Cable Hall of Fame in 2002?

Daniel Aaron

10

What is the minimum service commitment for Internet Essentials Bulk?

8 months(Einstein Doc. TLK1084)

11

What is the maximum distance you can check in proximity check?

750 ft

12

Why is it so important to verify an authorized user on an account?

It Supports the privacy and security of customers’ account information. (Einstein Document ID POL105)

13

Our compliance and ethics training program of Comcast’s commitment to integrity?

“Do What’s Right”

14

What is the web address to access the Comcast mobile account site?

https://customer.comcast.com/m

15

System-guided questions that help guide a customer care representative during interactions with a customer, or sometimes with other Comcast employees?

LOQs

16

Which Comcaster led the National Tools Team in the development of Scout Flux?

Larry Wolcott

17

Our commitment to acting with the highest ethical standards and to protecting our reputation for integrity?

Code of Conduct

18

What is the suite of video products and services developed exclusively to serve Spanish speaking customers?

Xfinity Latino

19

In which year did Comcast partner with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

1997

20

What was the first network to use color in broadcasting?

NBC

21

What is the name of NBC Universals Spanish language broadcast network?

Telemundo

22

This American reality TV series features Jennifer Farley and Nicole Polizzi.

"Snooki and JWoww" on MTV

23

What are the 3 adult learning styles?

Auditory, Tactile, Visual

24

Who's work in the 1960s is credited for coupling information with lightwaves?

Theodore Maiman

25

April 30, 2011 will be the anniversary of how many Comcast Cares days?

10

26

What year was Comcast incorporated?

1969

27

In what year was the Comcast Customer Guarantee introduced to our customers?

2009

28

Who was the winner of the first annual, "The Idea" contest?

Nathan Kalish, for “Watch.It,” a personal, sharable and customizable content aggregator that builds on SEEiT

29

Which tv series final episode attracted 76 million visitors?

Seinfeld

30

Competitive Hispanic Talking Points are available for which four competitors?

AT&T, Fios, DirecTV, Dish Network