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Flashcards in Woodridge / OakBrook Care Semifinals game Deck (76)
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1

CR numbers are assigned by this program/company within Einstein

TTS (Document ID How9406)

2

Where in Einstein would you find rates for International Calls?

My Useful Links>Voice International Rates (Document ID LNK1174)

3

What are the 3 of the 4 areas of information located in the Account Health Tab?

1) Account Info 2) Open Tickets 3) Open Work Orders 4) SIK Elgible

4

What does the "grey" indicator under Home Integrity in Einstein indicate?

Indicates that the alert is just informational, or that Einstein does not have enough information to determine the health of the service

5

What are the filters for the note date range for Account History in Einstein?

1-90 days

6

What are the multi colored A, C, and D buttons on the XR2 remote?

a) Help c) Sports App d) One Touch delete of Recordings (Document ID DG332)

7

These are the equipment requirements for X1 On Demand Streaming

Must have an X1 DVR or X1 HD/SD device (Document ID PRD1297)

8

Xfinity TV App requires these following system requirements

iOS: 8.0 or later Android 4.0.3 or later (http://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-overview)

9

What are the 3 types of calls a customer can making using their CDV service?

Domestic Calls, International Calls, Operator Assisted Calls

10

You can make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using wireless minutes using this feature?

Voice 2 Go / Connect

11

Customers can call these countries for free and not be charges an international rate?

Canada, Puerto Rico, U.S. Virgin Islands, Saipan/N. Mariana Islands, American Samoa, Hong Kong, India, Mexico, Singapore, and South Korea

12

Which keypad digit is pressed to replay a voice message with XFINITY Voice service?

4

13

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

IP Streaming on X1

14

This set-top box records 5 programs while watching a 6th.

XG1 DVR

15

What did Comcast (CMCSA) stock close out on yesterday?

56.25

16

How many email accounts do XFINITY Internet customers get?

7

17

How much storage do customers get per email account?

10Gb per email

18

Customers who subscribe to Blast HSI must have this modem on their account?

XB3 Gateway

19

What is the name of the tool that allows all customers to retrieve their user IDs on their own, without having to contact support?

Comcast User ID (UID) lookup tool

20

When you use LOQs approximately on every call, what can improve?

The core metrics, such as First Call Resolution (FCR) and Avoidable Truck Rolls

21

What is the URL for our new Xfinity WiFi Home Hotspot?

wifi.comcast.com/hotspots

22

Which Comcast founder was inducted into the Cable Hall of Fame in 2002?

Daniel Aaron

23

In which year did Comcast partner with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

1997

24

What is the mandate by the Federal Communications Commission (FCC), which requires that Comcast provide digital set top boxes that separate the security control CableCARD from the set top box?

Separable Security

25

What was the first soap opera to premiere in color on NBC?

Days of Our Lives

26

In 1939, NBC was the first broadcaster to televise the president to the public, who was he?

Franklin D. Roosevelt

27

The first full-length prime-time television shows to play On-Demand content on mobile phones?

The Office and Heroes

28

Which NBC show after 20 seasons, tied it with Gunsmoke for the record for longest running scripted drama?

Law & Order

29

The famous NBC chime consists of what 3 music notes?

G, E, C (for GE Company, who previous owned NBC Universal)

30

Italian language network that shows Italian soccer, game shows, current business news, and the San Remo festival?

RAI Italia