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Flashcards in Woodridge / OakBrook Care Semifinals game Deck (76)
1

CR numbers are assigned by this program/company within Einstein

TTS (Document ID How9406)

2

Where in Einstein would you find rates for International Calls?

My Useful Links>Voice International Rates (Document ID LNK1174)

3

What are the 3 of the 4 areas of information located in the Account Health Tab?

1) Account Info 2) Open Tickets 3) Open Work Orders 4) SIK Elgible

4

What does the "grey" indicator under Home Integrity in Einstein indicate?

Indicates that the alert is just informational, or that Einstein does not have enough information to determine the health of the service

5

What are the filters for the note date range for Account History in Einstein?

1-90 days

6

What are the multi colored A, C, and D buttons on the XR2 remote?

a) Help c) Sports App d) One Touch delete of Recordings (Document ID DG332)

7

These are the equipment requirements for X1 On Demand Streaming

Must have an X1 DVR or X1 HD/SD device (Document ID PRD1297)

8

Xfinity TV App requires these following system requirements

iOS: 8.0 or later Android 4.0.3 or later (http://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-overview)

9

What are the 3 types of calls a customer can making using their CDV service?

Domestic Calls, International Calls, Operator Assisted Calls

10

You can make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using wireless minutes using this feature?

Voice 2 Go / Connect

11

Customers can call these countries for free and not be charges an international rate?

Canada, Puerto Rico, U.S. Virgin Islands, Saipan/N. Mariana Islands, American Samoa, Hong Kong, India, Mexico, Singapore, and South Korea

12

Which keypad digit is pressed to replay a voice message with XFINITY Voice service?

4

13

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

IP Streaming on X1

14

This set-top box records 5 programs while watching a 6th.

XG1 DVR

15

What did Comcast (CMCSA) stock close out on yesterday?

56.25

16

How many email accounts do XFINITY Internet customers get?

7

17

How much storage do customers get per email account?

10Gb per email

18

Customers who subscribe to Blast HSI must have this modem on their account?

XB3 Gateway

19

What is the name of the tool that allows all customers to retrieve their user IDs on their own, without having to contact support?

Comcast User ID (UID) lookup tool

20

When you use LOQs approximately on every call, what can improve?

The core metrics, such as First Call Resolution (FCR) and Avoidable Truck Rolls

21

What is the URL for our new Xfinity WiFi Home Hotspot?

wifi.comcast.com/hotspots

22

Which Comcast founder was inducted into the Cable Hall of Fame in 2002?

Daniel Aaron

23

In which year did Comcast partner with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

1997

24

What is the mandate by the Federal Communications Commission (FCC), which requires that Comcast provide digital set top boxes that separate the security control CableCARD from the set top box?

Separable Security

25

What was the first soap opera to premiere in color on NBC?

Days of Our Lives

26

In 1939, NBC was the first broadcaster to televise the president to the public, who was he?

Franklin D. Roosevelt

27

The first full-length prime-time television shows to play On-Demand content on mobile phones?

The Office and Heroes

28

Which NBC show after 20 seasons, tied it with Gunsmoke for the record for longest running scripted drama?

Law & Order

29

The famous NBC chime consists of what 3 music notes?

G, E, C (for GE Company, who previous owned NBC Universal)

30

Italian language network that shows Italian soccer, game shows, current business news, and the San Remo festival?

RAI Italia

31

Japanese language channel that has live news & Grand Sumo tournaments, popular music shows, cooking, variety, movies & children's programs?

TV Japan

32

The available Tagolog language subscription ON Demand service is call?

Filipino on Demand

33

This is a French language channel with live newscasts from Paris, French Soccer, Fashion, and travel shows and Award-winning documentaries

TV5Monde

34

Mandarin Chinese language network with live news every hour?

CCTV-4

35

This region led ALL regions in total participation with more than 11,150 volunteers?

Florida Region

36

A volunteer organization that was established to attract, promote, and retain Asian and Pacific Islander American talent at Comcast

Asian Pacific Americans

37

Our commitment to African American employees at Comcast through professional development, career management, mentoring, exposure, and networking.

Black Professionals Alliance

38

A diverse group of volunteer employees from across Comcast who share a deep respect and commitment to the women and men who have proudly served and continue to serve in our nation's armed forces.

Veterans Network or VetNet

39

A voluntary organization with the mission of helping to grow, attract, and retain successful, professional women throughout Comcast.

Women's Network

40

Open to all employees, it unites, educates, and empowers Hispanic professionals in a community experience that helps members realize their professional goals - all while driving business results.

Unidos

41

What is the website customers would access to program their remotes?

http://customer.xfinity.com/remotes

42

What is the website customers would access to activate their services?

www.comcast.com/activate

43

What is the website customers would access to move their services?

http://www.xfinity.com/move-transfer

44

What is the website customers would use to access their X1 streaming services?

xtv.comcast.net

45

What is the website that employees would use to make changes to their accounts?

http://courtesyondemand.teamcomcast.com

46

What year was Comcast incorporated?

1969

47

In what year was the Comcast Customer Guarantee introduced to our customers?

2009

48

What year did Comcast launch its "Internet Essentials" program?

2011

49

What date was Comcast founded?

June 28, 1963

50

What year did Comcast celebrate it's 50th anniversary?

2013

51

What is the Comcast Credo?

Comcast will deliver a superior experience to our customers everyday. Our products with be the best and we will offer the most customer friendly and reliable service in the market.

52

Comcast filed an application at the US Patent & Trademark office on June 21, 2012 for what popular slogan?

The Future of Awesome

53

What are the Comcast Touchtones?

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, & Flexibility

54

Who founded Comcast?

Ralph Roberts, Daniel Aaron, and Julian Brodsky

55

Who wrote the book, "An Incredible Dream"?

William Novak

56

A new ultra-fast tier that offers symmetrical upload/download speeds of up to 2 Gbps?

Gigabit Pro (Document ID TLK2575)

57

These customers should always receive a Wireless Gateway 3 regardless of their XFINITY Internet speed tier?

X1 customers

58

Explain what is means when a "Telephone" indicator is flashing on the EMTA?

Telephone is in use

59

A new pilot to help make the Internet more accessible to seniors?

Seniors Internet Essentials (Document ID PRD1369)

60

Explain what it means when the "Power" indicator on a Arris TG1682G eMTA is Flashing?

A "Flashing" power indicator means AC power has failed and unit is operating on battery power. (Document ID DG396)

61

From Creator/Executive Producer Tim Kring, who imagined NBC's original critically acclaimed 2006 series, is the spin off series that chronicles the lives of ordinary people who discover they possess extraordinary abilities?

Heroes Reborn

62

The longest running show on television, providing insights and analysis into all aspects of politics and the nation's capital?

Meet The Press

63

NBC's top-rated summer series from producer Simon Cowell, celebrates its landmark 10th season with the hottest performers from across the country competing for Americas vote

America's Got Talent

64

Who is the current host of the Tonight Show on NBC?

Jimmy Fallon

65

One the air since 1992, this show is the longest-running prime-time program on NBC?

Dateline

66

If a Port Away request is still open 7 days after the Desired Due Date, you can do the following:

An agent can call the Port Away Group and ask for a status, for after-hours request call back during hours of operation or email ComcastPOEescalations@startek.com (Document ID CNT1109)

67

When a customer is porting from Vonage, what is the amount of time needed to port a telephone number to Comcast?

5 days (Document ID HOW6475)

68

When calculating Porting Intervals, do not count any of the following days:

Same Day, Saturdays, Sundays, Porting Holidays, and Failed Verbal Acceptances/LOAS (Document HOW6475)

69

When porting a number, what company does Comcast use for third party verification?

Istonish (Document ID POL1364)

70

A billing system port out work order can only be canceled by

The Port Out Department (Document ID POL1195)

71

Name 3 of the 7 Xfinity Connect key features?

1) Email 2) Social network integration: FB & Twitter 3) Text Messaging 4) Readable Voicemail 5) Universal Address Book 6) Calendar

72

In the Voice settings, what is the least amount of voice messages per page?

10

73

How can you tell which version of XFINITY Connect a customer has by looking at the server name in Einstein:

If the name starts with szxxx (e.g., sz0001.wc.mail.comcast.net), then the user is still on 2.5. If the name starts with email (e.g., resmail-ch2-074v.sys.comcast.net) the the user is on 3.0 (Document ID PRD1038)

74

Which Xfinity Connect app voice features are not included with the Xfinity Voice Unlimited Saver plan?

Text Messaging and Call Forwarding (Document ID PRD1038)

75

To use the full version of Connect, the customer's computer must have a screen resolution of:

1024x768 (Document ID PRD1038)

76

What are the 5 metrics that are measured for our quarterly bonus?

QFCR, Product Churn, On-Board Call in Rate, VOC, & Customer Satisfaction